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“Decent, could have been cleaner” 4 of 5 stars
Review of Hampton Inn Kingsport

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Hampton Inn Kingsport
2.5 of 5 Hotel   |   2000 Enterprise Place, Kingsport, TN 37660   |  
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Ranked #3 of 18 hotels in Kingsport
Louisville, Kentucky
Top Contributor
116 reviews 116 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
31 helpful votes 31 helpful votes
“Decent, could have been cleaner”
4 of 5 stars Reviewed August 23, 2012 via mobile

Stayed here for a night for business. Good location, as it is right off the interstate. Breakfast was OK. Room was decently appointed. A few areas could have been cleaner. There was hair in the bathtub and the hallway floor had visible debris on it. But, certainly not the worst I have been in. Staff was very friendly.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kingsporthi, General Manager at Hampton Inn Kingsport, responded to this review, September 6, 2012
Thank you for your feedback. I will look into your concerns. We hope to see you again.
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140 people have reviewed this hotel

Traveler rating
    60
    51
    17
    8
    4
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46
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48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Burke, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2012

Passing through Kingsport, I was fixing my trailer and fell into some gravel on the side of the road. I stayed overnight at the Hampton Inn Kingsport. About 11pm, the bleeding on my hand and the gash did not want to stop and close. Lisa was working the front desk. She went out of the way to locate a hospital for me and called ahead to see how large the queue was. While waiting which was after midnight - Lisa showed up at the ER after her shift to see that I had been taken care of. This kind of action and concern is one in a million. I am most appreciative and have never been treated with such concern and kindness. I passed an email on to the manager to give her my thanks and to let me know that he acknowledged my appreciation. Never heard back; hope the manager recognized her.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Top Contributor
60 reviews 60 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 3, 2012

The best part of our stay was the super friendly staff. They are always in a good mood and always trying to find a way to help. The property is not new, but there has been remodeling going on. The breakfast room was being redecorated while we were there but it was done in a way that avoided any real incovenience to guests. Our room was comfortable and clean. Everything worked as expected. The breakfast bar is average. Nothing different from other chains. The location may seem to be isolated. There are restaurants nearby, and a 10 minute drive from major shopping centers. The hotel is also located next to major highways, so it's easy to get to Johnson City or Bristol.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ashburn, Virginia
1 review
2 of 5 stars Reviewed July 27, 2012

We were disappointed in the service we received at the Hampton Inn on our recent trip to Kingsport, TN. We booked two rooms for our family, one with four and one with two people. The first night was up to par for Hampton Inns. However, the second was NOT! Obviously, no maid had even entered either of our rooms. The beds were exactly as we left them, no trash emptied and not even any clean towels or wash cloths. The pamphlet in the room said to complain if you had a problem. Someone from both rooms complained, however they made NO compensation whatsoever on our bill now anything else for their lack of service. Next time we'll stay at the Holiday Inn instead!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kingsporthi, General Manager at Hampton Inn Kingsport, responded to this review, July 30, 2012
Thank you for your honest feedback of your stay with us. I apologize that we did not meet your expectations and I have contacted our housekeeping team to correct the problem. I am always looking for reviews to provide insight into our guest experience, as cleanliness and comfort are our first priority. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area so that we may show you the quality service that you deserve.
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Poca, West Virginia, United States
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 21, 2012

We found this hotel to be a nice clean hotel, very nice mini king suite for an extremely reasonable price. Staff courteous and helpful. As usual we asked for a recommendation for a good local non chain restaurant and they sent us to Riverfront Seafood Company which was Awesome.

Room Tip: even number rooms are quieter
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Top Contributor
77 reviews 77 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed July 19, 2012

I have been at this Hampton before and forgot how loud the rooms were that face the street. There is a very busy 4 lane road out front so beware of the odd numbered rooms if that kind of thing bothers you. Arrival is easy free well lit surface parking. Breakfast is the typical Hampton which I find very good. Looked like a nice pool off the Dining area and the fitness room had 3 or so cardio machines. Room was comfortable and clean - no refrigerator - nice flat screen TV - the work desk and the chair don't match up the chair is way too low for the desk.... All in all I would stay her but, only in an even numbered room.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Kentucky, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 9, 2012

We called to try to get a discount that was offered through an email. It was for 40% of the regular rate. Online it would give the second date but not the first of the two nights we wanted to stay. We called the hotel and they said they had 4 rooms available but the discount was through the Hilton Honors program and to call them. We called them and they said we couldn't get the first night discounted because there were only a hand full of rooms left and it was their choice whether to honor the discount or not. I'll never stay at another Hilton owned facility. What's the purpose of having and Honors program when they won't honor the discount.

Room Tip: Go somewhere else!
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service

Review collected in partnership with Wyndham Hotel Group

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Kingsport, responded to this review, June 21, 2012
Thank you for your feedback. We have tons of great offers for Hilton Honors members. You usually receive them via email. All of those offers must be booked through the link in the email and are valid for the dates indicated in the offer. We, unfortunately, don't have the ability to book those from the hotel directly, but we definitely encourage Hilton Honors members to take advantage of these great deals.
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Additional Information about Hampton Inn Kingsport

Address: 2000 Enterprise Place, Kingsport, TN 37660
Phone Number:
Location: United States > Tennessee > Kingsport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kingsport
#4 Business Hotel in Kingsport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Kingsport 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Kingsport Hotel Kingsport
Kingsport Hampton Inn

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