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“Royal rip-off” 1 of 5 stars
Review of Holiday Inn Johnson City

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Holiday Inn Johnson City
3.0 of 5 Hotel   |   101 West Springbrook Drive, Johnson City, TN 37604   |  
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Ranked #15 of 20 hotels in Johnson City
Columbus. Ohio
Top Contributor
105 reviews 105 reviews
40 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
“Royal rip-off”
1 of 5 stars Reviewed March 16, 2013

We were here to work a full-day meeting for 300 in the hotel's ballroom. Unfortunately, our meeting planners scheduled the meeting for the Friday of what's called race weekend here. Our planners had no idea, and were not informed of this when they booked the meeting.

I call this a lack of anticipatory thinking. It seems only reasonable and professional for a hotel sales team to inform out-of-town meeting planners of major local events going on at the same time as their proposed event ... especially something as big as race weekend turned out to be.

Anyway, when our travel agent tried to schedule us a sleeping room for the night before, she was told the hotel was sold out [another consequence of no anticipatory thinking by hotel staff]. The nearest available room was 40 miles away ... a long drive if you have to be on-site by 7 a.m. So I contacted the hotel and finally got a room -- for $285 -- after identifying myself as a platinum member of HI's Priority Club and pointing out that we were bringing 300 people in for a conference.

I was shocked and dismayed at the rate, but I understand supply and demand.

Then the little things started adding up. At check-in, we asked if breakfast was included with the room [it often is for Priority Club members]. Not at this HI, even at $285 a night! Correction: the total was $325.66 with taxes!!

Next, we were given a room far, far from the meeting room, so we asked about a cart to haul our luggage and half a dozen heavy boxes. Sorry, the race people had all the carts in use.

The room numbering system is really whacky -- maybe the oddest I've seen -- so it took several minutes of schlepping luggage down the halls to find our room.

The room was really warm; the thermostat read 84. When I pulled back the drapes to turn off the old heater, I found a dead stink bug on top of the heater. That set my partner to worrying about other bugs, especially in the bed [he found none].

We had a king room. The bed was hard, the sheets tired, and the pillows lumpy and uncomfortable. It was a particularly sad contrast compared with the wonderful bed we'd slept in the night before at the Knoxville Marriott [which, btw, cost half what we paid for this room!!].

The next morning, we learned that the hotel had booked another meeting across the hall from ours, with 150 attendees. That totaled 450 people, mostly women. Heads up: there were 3 stalls in the banquet area ladies' room and 2 more in a bathroom at the other end of the hotel. 400+ women, 5 stalls, and 15-minute breaks. Do the math.

The computer system in the business office was archaic. The internet connection was extremely slow and the system wouldn't download the sign-in documents we needed to print ... which, I guess, was okay because the printer connection wasn't working either. My partner finally had to email the information to the hotel office and have the documents printed out at the front desk ... by a printer that was running out of ink and provided only partial images of names on the sign-in sheets.

To their credit, the two women who worked the meetings [Penny and Sis] worked hard and were friendly and helpful.

The morning front desk person was one of the few anticipatory thinkers I met. When I stopped there before the meeting, she offered to recode my room key since it expired at noon and we had requested a late check-out. I appreciated her offer.

On the other hand ... I went there to show the bug I'd found in our room to Jill, the sales director who guaranteed me the room. The woman at the front desk told me Jill wasn't in ... and then I realized I was talking with Nicole, the on-duty manager. So I showed her the bug. "Oh," she said, "a stink bug." She told me she'd let Jill know about it. No "I'm sorry" or "Oh dear" or any acknowledgement that dead bugs are not a pleasant thing to find in a sleeping room.

I had already decided to tell our meeting planners not to book any future meetings at this hotel. I just wanted to get through the day and get out of town. So I left the bug with Nicole, worked the meeting, and got out of Dodge.

If you just need a sleeping room, here's the short story: this a below-average Holiday Inn in terms of comfort and service. And, obviously, if there's a big race going on, chance are you'll pay royally for it.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Johnson City, responded to this review, April 3, 2013
Dear peebs777,

Thank you very much for your feedback. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed. Rest assured that your comments have all been documented and will be forwarded to the appropriate departments for necessary actions. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 people have reviewed this hotel

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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2013

We were stuck in Johnson City due to snow and road closings, and i had just been released from hospital after a 2 week stay! The staff was so accommodating. Wayne went out of his way to help my husband and I. We had a great bed! It slept like a dream. The pillows were great. (Labeled soft and firm). Fridge nice and cold for our snacks and drinks. Beautiful bathroom with granite countertops. The room was spotless. We were in room 408 and never heard a sound all nite long! Great nite sleep, great staff! Thanks again Wayne and Dorothy for making a stress free stay, out of a stressful situation!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 12, 2013

My family & guest friends of ours booked rooms at this hotel. We had actually bragged about this location convincing family & some friends of ours to stay in peace. We were embarrassed to state that fact after the stay. I had to explain to my family & friends that maybe I was wrong. After all, there were intoxicated adults (along with their children) roaming the place like zombies. Even had some guy grab a cup of pepsi out of my hand and start drinking it on the elevator!!!!!! Handed the cup back and said he was going to pass out in his room now!!! The lobby was looking & smelling like a bar by the trash scattered & alcohol bottles distributed everywhere. The slamming of doors & loud, noisy conversation in the hallway really contributed to our next-day departure. Had planned on staying for a few days, enjoying the environment, & living up some time with family & friends. Yet we all felt like we were in an episode of The Walking Dead!! Needless to say, we didn't sleep all night, & checked out by 7AM on the first morning after a night of unexpectations. When addressing these issues with the staff at the front desk, she seemed to care less. We just moved on to another location where at least we didn't feel uncomfortable & finished out our family/friend gathering.

Room Tip: Expect nothing other than an irregular Norman Bates Motel. Very Scary & Weird. (Especially with...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Johnson City, responded to this review, January 29, 2013
Dear Mike S,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, United States
1 review
5 of 5 stars Reviewed January 9, 2013

We had a great night of sleep... comfortable beds, great pillows. This is a beautiful hotel and very clean. We didn't take advantage of the pool because of our tight schedule, but everything else we saw/used was very nice. We had 2 rooms with a connecting door so our (almost grown) daughters were close by but still had a separate space. I would definitely recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Tennessee
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 8, 2013

Nice appearance from the outside view of the building The inside of hotel is fairly nice. A little remodeling work would be a plus for the place. Looks like a hilton from the outside, yet a budget inn on the inside. Almost all the wood & wallpaper in the building are marked & scuffed up. Including the hallway areas needing improvement. The ceiling tiles are stained & moldy, as well as the elevators malfunction on a regular basis. As far as the room goes, all we had to do is clean up the bread crumbs, wipe down the toilet & shower, & collect the debris from under the bedskirt.

Room Tip: Very Unprofessional
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Johnson City, responded to this review, January 29, 2013
Dear Amos K,

Thank you so much for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, your comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the inconvenience the overall cleanliness of our rooms may have caused you. I assure you the feedback of our hotel will be reviewed and most certainly be forwarded to the appropriate departments and work diligently to rectify any unsatisfactory experiences.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 7, 2013

We booked this last minute with Priceline for a total of $53! Then I started reading the reviews and was expecting to be disappointed. Check in with Sean was quick, easy and friendly. Our room, 304, was clean and had everything we needed and/or expected. The in room fridge was a surprise and would have been a real plus if we were staying longer than over night. No issues at all with the heat/ac...and unlike someone else's comments the curtains were designed and installed to not interfere with the unit. The bathroom was spotless and had granite counter tops! It clearly had been redone recently and everything was functional and spotless. The beds were great. The pillows were indeed not standard size, but four on each bed, and they were labeled soft or firm, were more than anyone would need. We did notice the bathroom door had been refinished and had a few small strips that had been chipped off, but it was solid and the hardware worked fine so there was no issue whatsoever. Check out in the morning was quick and friendly and left us feeling the staff really cared. All in all a very pleasant experience when we were expecting something less.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 31, 2012

Usually when you stay at a high class (expensive) hotel, you expect friendly service, along with nice accommodations. The service here is poor, the rooms here need attention & better cleaning, the desk clerks at night need manners. When I try to check in at a hotel late at night, the last thing I want to hear is a clerk being rude & telling me all of their personal problems about their life & job, and how bad it is. when I have just traveled over 600 miles, involved in a wreck, & still had to have a taxi to the hotel. The worst is, I was the bad guy upon arriving at the front desk. (according to her). Do all people get this treatment from the desk?? All I can say is, Never Again... I learned my lesson.

Room Tip: Bypass Holiday Inn Johnson City.
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Johnson City, responded to this review, July 23, 2013
Dear Greg W,

Thank you for taking the time to post a review of our property. We value your comments as they help us to improve our services and maintain the very high standards of service our guests expect.

I am disappointed to hear that the service you received was less than satisfactory. I sincerely apologize for any inconvenience our level of service has caused you and we deeply regret the dissatisfaction you had with our staff.

I regret that you found these aspects of your stay displeasing, your feedback will be discussed with the management team and will be taken into consideration for future improvements. We all hope that should your travel plans bring you back to the area, you will give our hotel another try and allow us to redeem your faith in our award winning service.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Johnson City

Address: 101 West Springbrook Drive, Johnson City, TN 37604
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 20 hotels in Johnson City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Johnson City 3*
Official Description (provided by the hotel):
The Holiday Inn Conference Center:·Located just minutes from Science Hill High school, ETSU,and Milligan ·College, Wing Deer Park·Nearby Cinemas, Shopping & Dining·Full Service with Restaurant, Lounge & Room Service·Interior Corridor Rooms with free WiFi·Pet Friendly. Please contact us to see about our special room rates for your group, convention or business. We look forward to hearing from you. ... more   less 
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Also Known As:
Holiday Inn Johnson City Hotel Johnson City
Johnson City Holiday Inn

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