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“Great location and pool!” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Johnson City

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DoubleTree by Hilton Hotel Johnson City
3.0 of 5 Hotel   |   211 Mockingbird Lane, Johnson City, TN 37604   |  
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Ranked #5 of 20 Hotels in Johnson City
Savannah, Georgia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Great location and pool!”
4 of 5 stars Reviewed May 4, 2014

The hotel is across the street from the mall and close to plenty of restaurants. The bad thing is that there are no sidewalks.

One side of the pool is inside; the other is outside and you swim under a partition to get back and forth. My kids loved this! The pool area is very pretty and clean.

The rooms could use some updating but the beds are comfortable and everything is clean.

The restaurant was being renovated when we were there, so they had an (expensive) breakfast "buffet" in the lobby. Not much of a selection for $11 per person.

We had a suite on the fourth floor and were comfortable and happy.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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380 reviews from our community

Traveler rating
    150
    120
    62
    34
    14
See reviews for
109
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Nashville
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 3, 2014

A group of girls and I went to Johnson City, APril 12, 2014 weekend. My friend called several days earlier(we saw online with govt rates that it was $83 for a king and 83 for the standard room). She called and requested 2 rooms. She said one room for 1 person and 1 room for 4 girls and please have them side by side. The lady who she spoke with never told her that breakfast was not included nor did she said to receive breakfast you have to stay on level 5 nor did she say staying on level 5 was an upcharge. So we were a late check-in on Saturday evening..we called to tell them that.. When we checked in, the men(very nice and tried to help us) they told us the room for hte single was on the 4th floor and the room for the 4 was on the 5th floor. We asked if we could move to be close each other, they said they were full. I said that is fine. He said 5th floor is executive level. I said what does that mean, he told me about the bfast access.. I said so I do not have access on the 4th floor? Not unless you're a hilton member.. I said I was and got the breakfast access. So I go to pay, then remember to ask so how much is the rooms to clarify. He said mine on 4th floor was 83. and the girls on 5th floor was 106. I said Woah we never told about an executive level or anything about an upcharge..we simply saw 83 online and that what was quoted to us. He said I am sorry but that's not true. I said well can we just cancel our rooms bc that's ridiculous..he said no we would be charged anyways. So basically the woman on the phone gave NO information and did not listen to the request on side by side rooms..heck even same floor rooms.. she just put the girls on the 5th floor and did not tell them about the upcharge. The men who helped us tried..but could have tried to compensate in some fashion..usually if a hotel makes a booboo they compensate in some form...no.. I do not understand a hotel not having free breakfast..and the extra $25 for breakfast level was not worth it!!! It was a small room with 2 mini tables and a couch.. It was weird and not worth 25 more bucks!! If you are a hilton member just stay at the hampton, better everything!!!

Room Tip: Executive 5th floor is the only floor with breakfast access and it's 25 more dollars for basical...
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  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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wilmington, United States
1 review
5 of 5 stars Reviewed May 1, 2014

Excellent staff, excellent food, excellent room accommadations. Enjoyable experience for our family. The pool was very clean & enjoyed tremendously by my Grandchildren as well as adults. All staff menbers were courteous & very helpful. They were excellent to our children & made them fell as welcome as they did the adults which is very commendable. We will definately stay at this DoubleTree whenever we are in this area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

The Doubletree hotel has great beds and down pillows. The staff is always there to help in whatever your needs are. The breakfast is also fantastic. The hotel is located adjacent to the Johnson City Mall, and ther are plenty of excellent eateries with in a few miles.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, United States
1 review
3 of 5 stars Reviewed April 25, 2014

The hotel is older, but it has standard amenities. It is currently being renovated, and the rooms are fine. During my last stay in April 2014 I stayed adjacent a room in which work was being done, and the drilling and hammering were quite loud, but not late at night or early in the morning. I have stayed here numerous times on business. Every time I have the buffet breakfast in the restaurant, I have to ask for a clean plate, silverware, or cup as they are not diligent to ensure sufficient quantities.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
appleton wi
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 18, 2014 via mobile

fast check in - friendly service - rooms a little old but clean and remodeled - because its old, very few outlets.

on a high note, left breakfast buffet without computer tablet. before i got a mile away heading for airport, they tracked me down, called on the phone and i went back to pick up. now that's service ! special thanks to Olivia !

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, April 22, 2014
Thank you very much for taking the time to write your review and sharing your comments. We are always looking to our guests for recommendations which will improve their DoubleTree experience with us, and you review will be taken into consideration as we continue several "upgrade" projects throughout this year. I've also shared your comments with Olivia and our team and we agree she is a true hospitality star. We hope to welcome you back on your next visit to the Johnson City area.
Best regards,
Steve Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 17, 2014

The rooms are pretty quiet and very comfy. Not the easiest place to find and construction detracts a little, but certainly don't pass this hotel up! Being so close to the mall and all the fine eateries is of great value.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, April 22, 2014
Thank you so much for your feedback regarding your stay at our property! While renovation can definitely be a challenge, we are glad to know you had a comfortable stay. Our staff makes every effort to serve our guests and provide a successful and comfortable stay, even through some of the issues renovation can bring with it. Thank you for understand...we hope to welcome you back on your next visit to our area.
Sincerely,
Steve Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Johnson City

Address: 211 Mockingbird Lane, Johnson City, TN 37604
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Johnson City
#4 Romantic Hotel in Johnson City
#6 Business Hotel in Johnson City
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel Johnson City 3*
Number of rooms: 185
Official Description (provided by the hotel):
The Doubletree Hotel Johnson City is conveniently located at the "Hub" of the Tri-Cities only 12 miles from Tri-Cities Regional Airport, serving Bristol, Kingsport and Johnson City, Tennessee. The Johnson City Mall is immediately adjacent to our hotel. With easy access to I-81, I-26 and many other major highways, northeastern Tennessee and neighboring Virginia and North Carolina business centers and recreational attractions are just a short drive from our full service hotel. ... more   less 
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Also Known As:
Doubletree Johnson City
Johnson City Doubletree

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