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“Wonderful nights sleep, wonderful staff” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Johnson City

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DoubleTree by Hilton Hotel Johnson City
3.0 of 5 Hotel   |   211 Mockingbird Lane, Johnson City, TN 37604   |  
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Ranked #5 of 20 Hotels in Johnson City
Orlando, Florida
Top Contributor
86 reviews 86 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
“Wonderful nights sleep, wonderful staff”
5 of 5 stars Reviewed September 23, 2013

We stayed here en route to VA and were delightfully surprised. We were greeted by a lovely, professional young lady and upgraded to a very nice room. As always in a Doubletree, the beds are perfect with a selection of pillows and soft linens. Albeit the hotel is definitely older, upgrades have been done and the baths were exceptionally large and upscale. This is a 'top rated' Doubletree in our opinion! Even though it was a bit out of our way from I-81, we would most certainly stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 30, 2013
What a great review! We are so grateful for all your kind words and we're thrilled that you enjoyed your stay. We look forward to welcoming you back should your travels bring you back to the Johnson City area.
Sincerely,
Steve Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Traveler rating
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    62
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
knoxville, United States
1 review
4 of 5 stars Reviewed September 23, 2013

Nice hotel. Great staff. Only problem is the rooms seem to have aging cooling systems that are noisy and are not cooling efficiently, which creates uncomfortable sleeping conditions. Being pet friendly is a plus. Would not hesitate to stay here again as long as the room has a properly functioning air unit.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you for sharing your comments regarding your recent stay at our hotel. We aplogize for the inconvenience experienced with the room air conditioner. Your review has been shared with our maintenance staff to be sure we are following our corrective measures so this does not happen again. We look forward to your return visit!
Sincerely,
Steve Lewis
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Columbus, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013

Staff is extremely helpful. Rooms are clean and fresh. Restaurant on site is open and has a decent variety of food. Many restaurants close by. The Mall is across the street. Good central location. Good value for the money.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you for your review and for choosing us for your accommodations while in Johnson City. I am glad you enjoyed our fresh, clean rooms, and am happy you found our location to be convenient. I will pass along your kind words to our staff. Thank you again, and we hope if your travels bring you back to our area, we will have the chance to be of service again.

Best regards,
Steve
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Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 19, 2013

My wife and I recently stayed at the Double Tree in Johnson City while attending a wedding. This is a nice property with a friendly staff. We are Hilton Honors members so we on the Hilton Honors floor which was the 3rd floor at this property. The room was set up a little odd with weird angles but was clean and above average. The only problem we found was that the locals seem to use the sports bar at this hotel A LOT and took up almost all the parking and the bar was very loud when we came in from the wedding. When we got to our room you could still hear them in the hall, but not when we got in the room. I will give them a break on this since this was a home weekend from ETSU. Would definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you for taking the time to share your comments with the TripAdvisor community. We are glad to hear your enjoyed your stay but do apologize for the inconvenience your experienced regarding parking and noise from our restaurant/lounge. We will certainly consider your comments as we look for ways to improve our guests' experience in the future. I hope if your travels bring you back to the region again, we will have the opportunity to serve you.

Best regards,
Steve Lewis
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Charleston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

The Doubletree provided a great choice for our visit to Johnson City, TN. The facility was quiet, clean, and comfortable. In addition the facilities included all the necessary amenities to make our stay complete.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you for taking the time to review our hotel and share your comments on TripAdvisor. It is wonderful to read your kind words and share them with our staff. We hope to have the opportunity to serve you again in the future.

Sincerely,
Steve Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

Though it is older, and not fancy, the amenities are very nice, the rooms are well maintained and up to date with fairly recent renovations, and the staff is excellent. And it's less expensive than the Hampton Inn, so what's not to like?

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you so much for your review of our DoubleTree by Hilton Johnson City on TripAdvisor. I am thrilled to read your comments and will be sharing it with our staff. We stand ready to welcome you back should you travel back to the Johnson City area.
Best regards,
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkins, West Virginia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2013

The hotel was great. Great location, good amenities, good service. Has a restaurant attached but quits serving food at 11pm on weekends. Spacious rooms and the beds were very comfortable. Rates were pretty good for the rooms and we had the concierge breakfast which was nice. Only 2 complaints, they put extra money on my credit card on hold for potential alcohol or restaurant purchases (as it was explained to me) that I was not told about. I think that this should be something a customer is told up front. Then we went down to the pool and apparently someone staying in a room invited their whole family to come to the pool for a birthday party. They took all the towels, kids were screaming, throwing pizza, dropping cake all over the floor. Then I asked the front desk if they usually let people throw birthday parties when there are other guests trying to swim. They said they didn't know there was one going on which I find hard to believe because it was right next to the desk. My husband and daughter had stayed a little bit longer and when they had had enough and were getting dressed, the kids were hiding behind them not wanting their friends to splash them. Well, they didn't care and proceeded to splash my husband and daughter. Besides that, it was a very nice hotel. Located next to a mall, lots of places to eat, etc. I would still not hesitate about staying here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdlewis, General Manager at DoubleTree by Hilton Hotel Johnson City, responded to this review, October 28, 2013
Thank you for your review on TripAdvisor and for choosing our hotel when you were visiting the area. I apologize for the inconvenience you experienced at our pool. Please know we do not approve of, sanction or allow children's birthday parties at our indoor pool. This has been our policy for years however, one slips through from time to time at which time we ask them to reasonably stop the party as there are only a limited # of outside guests allowed to use the pool with a hotel guest. I am very sorry we missed this one and am indeed sorry for the trouble it caused you. We will continue to monitor potential situations such as this closer. We do place a nominal hold on all methods of payment at check-in in the event a guest chooses to use any of our on-site services such as our restaurant, lounge, laundry, etc... this is a generally accepted practice throughout all hotels and we do have a sign placed on the front desk which explains the policy. I am sorry it caused and inconvenience and was not explained fully.

Again, thank you for your kind comments. We hope if your travels bring you back to Johnson City, you will choose us again. We look forward to welcoming you back.

Sincerely,
Steve Lewis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Johnson City

Address: 211 Mockingbird Lane, Johnson City, TN 37604
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Johnson City
#4 Romantic Hotel in Johnson City
#6 Business Hotel in Johnson City
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel Johnson City 3*
Number of rooms: 185
Official Description (provided by the hotel):
The Doubletree Hotel Johnson City is conveniently located at the "Hub" of the Tri-Cities only 12 miles from Tri-Cities Regional Airport, serving Bristol, Kingsport and Johnson City, Tennessee. The Johnson City Mall is immediately adjacent to our hotel. With easy access to I-81, I-26 and many other major highways, northeastern Tennessee and neighboring Virginia and North Carolina business centers and recreational attractions are just a short drive from our full service hotel. ... more   less 
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Also Known As:
Doubletree Johnson City
Johnson City Doubletree

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