My son and I went to the Bristol Nascar race in Bristol, TN. We stayed at this hotel for 2 nights, the night before the race and the night of the race. We arrived at 11:30 PM Sat night. They said they had to rebook because I arrived so late. Although they called my wife at home around 11:00 pm to see if I was still coming. I called them back and said what time I would be there. So I don't understand why they cancelled my reservation. So I was told that I would have to pay each night separate. I said ok. They charged my room for the first night. We get up go to the race come back and we are not in are room five minutes I get a call from the front desk that I need to come pay for the second night. ok. We leave Monday morning ~ check out ~ nothing else said. I get home check my checking account a few days later, they are 3 different charges from the Volunteer Lodge. 2 charges and then the third charge which is the total of the 2 other charges combined. So I called the hotel, the person on the desk said she would give the manager the message that I was double charged. Never heard from him. In the meantime I contacted my bank to reverse the third charge and after 2 weeks received notice back that the charge would not go in my favor. The hotel had sent their reply that I paid for my friends room also, who is a man from Florida and I live in Pennsylvania. When I called the hotel again finally getting to talk to the manager (after 10 calls) he said very nastily that he did not charge my card 3 times and started using language no where near appropriate for this site. I told him I was holding the 3 charges in my hand from the bank ~ he kept insisting he didn't charge my 3 times. He was so rude would not let me explain a full sentence without cutting me off and calling me explitives. I will NEVER stay here again, I will NEVER recommend this hotel. I will post again when my lawyer straightens everything out.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, BookingOdigeoWL and Booking.com so you can book your Volunteer Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Econo Lodge Johnson City