My son and I went to the Bristol Nascar race in Bristol, TN. We stayed at this hotel for 2 nights, the night before the race and the night of the race. We arrived at 11:30 PM Sat night. They said they had to rebook because I arrived so late. Although they called my wife at home around 11:00 pm to see if I was still coming. I called them back and said what time I would be there. So I don't understand why they cancelled my reservation. So I was told that I would have to pay each night separate. I said ok. They charged my room for the first night. We get up go to the race come back and we are not in are room five minutes I get a call from the front desk that I need to come pay for the second night. ok. We leave Monday morning ~ check out ~ nothing else said. I get home check my checking account a few days later, they are 3 different charges from the Volunteer Lodge. 2 charges and then the third charge which is the total of the 2 other charges combined. So I called the hotel, the person on the desk said she would give the manager the message that I was double charged. Never heard from him. In the meantime I contacted my bank to reverse the third charge and after 2 weeks received notice back that the charge would not go in my favor. The hotel had sent their reply that I paid for my friends room also, who is a man from Florida and I live in Pennsylvania. When I called the hotel again finally getting to talk to the manager (after 10 calls) he said very nastily that he did not charge my card 3 times and started using language no where near appropriate for this site. I told him I was holding the 3 charges in my hand from the bank ~ he kept insisting he didn't charge my 3 times. He was so rude would not let me explain a full sentence without cutting me off and calling me explitives. I will NEVER stay here again, I will NEVER recommend this hotel. I will post again when my lawyer straightens everything out.
- Also Known As:
- Econo Lodge Johnson City
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