Overall, this hotel did the trick. It was clean, quiet, and the rooms have clearly been recently the updated. The only comment regarding the rooms is that the beds are FIRM (a friend of ours was staying in another room and reported the same thing). There was a stain on the carpet, I didn't think much of it, but my husband thought it was blood. I liked the room more than my husband. The complementary breakfast was excellent: multiple hot offerings. The outdoor pool area looked really nice, it was a shame we visited during the winter!
The only real shortcoming is the staff. It took forever to check in. I realize we got there during the switch from day to night staff, but we pre-paid (booked via Priceline)--we just needed a room key! I will say, both staff members were exceedingly kind and apologetic for the delay. Then, when we checked out, the woman at the front desk was rude. She told me how booking through the hotel would give me a better rate than Priceline. I told her how much I paid and she retorted, "well usually you get a better rate through the hotel, but you still have to pay membership for Priceline!" Obviously she doesn't understand how the website works (it's not membership based). Regardless, the cattiness was uncalled for. I was perfectly polite and had pre-paid in full.
I'd consider staying again, but I'd also evaluate the other options in the immediate area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
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I would like to thank you for your thorough review of our hotel! It is always nice to receive feedback from our guests. Allow me first to apologize for both your slow service at check-in and for the cattiness you experienced from one of my staff members. Please rest assured that I will be addressing this immediately with my full desk staff. As our intention is to always provide the best in cleanliness and service, we will be conducting a detailed inspection of our carpets so we can take care of the stain you mentioned. Thank you very much for bringing that to my attention! I am very happy to hear that the breakfast options were to your liking. On your next visit to the area, however you choose to book your trip, I do hope you will contact the hotel directly so that I may make a personal effort to ensure an excellent stay. Perhaps if you stay in the summer you could enjoy the pool that looked so inviting on your last trip!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.