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“Friendly and good breakfast” 4 of 5 stars
Review of Comfort Suites

Comfort Suites
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Comfort Suites
2.5 of 5 Hotel   |   3118 Browns Mill Road, Johnson City, TN 37604   |  
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Ranked #6 of 20 Hotels in Johnson City
Knoxville, Tennessee
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Friendly and good breakfast”
4 of 5 stars Reviewed March 16, 2014

Staff was very friendly and attentive. Room was clean and spacious. Breakfast was good and fresh !!! Scrambled eggs and bacon and plenty of pastries and biscuits. Lots of juices to choose from. Great location Near Food And walmart

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, March 17, 2014
Thank you so much for staying with us! We value our guests and appreciate your loyalty!
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60 reviews from our community

Traveler rating
    27
    21
    7
    3
    2
See reviews for
20
11
2
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Charlotte, North Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2014

We went to Johnson City for a belated valentine`s celebration and went to the Blue Moon Dinner Theater. We had a wonderful time ! I called the hotel for a local florists and they gave me the name of a outstanding florists, Posey`s . The hotel staff went out their way to help the cause of romance . We have stayed here three times and always had a great experience ! The rooms are always clean, with great beds, thick towels and a good breakfast . We experienced true southern hospitality !

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, March 5, 2014
We are so happy you chose us to celebrate your special time and of course more than happy to help you find what you needed to plan it out. Glad it went well and you enjoyed your stay and time in town. Tammy Havens General Manager
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florida
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 8, 2014

Very much enjoyed our stay at this Comfort Suites. The room was very clean. The beds very comfortable with pillows that welcome a weary head. The surroundings were quiet and the staff friendly and helpful. Right next door is an excellent restaurant called Ryans Roadhouse. It is a chain that I was unfamiliar with and offered excellent fare.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, February 10, 2014
Thank you so much for your kind words, we are very glad you enjoyed your stay and the local amenities. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sunny south
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2014 via mobile

We just checked out of this hotel and were very pleased with our overall experience. The hotel appears to have been updated recently. The bedding was very comfortable and the lobby had fresh cookies, popcorn and a nice fireplace in the dining room. The staff was especially helpful as we needed a late checkout because of a flat tire. We had a nice chat with Michelle and she offered to make some fresh popcorn to snack on as we got re-packed to hit the road. We feel that this was a great value for an updated roomy suite and extra friendly and accommodating staff. We will definitely stay here again when we are in the area!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, January 9, 2014
We try our very best to always go above and beyond. I will certainly extend your kind words to Michelle for the excellent job she did making you all comfortable and accommodating you while you were trying to get your unfortunate situation resolved. Thanks so much and we hope to see you again soon.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed January 4, 2014

Our family stayed here after Christmas on the way to visit relatives. Check in was smooth, the price was good, and the queen beds were comfortable. Bedding for the fold out bed was waiting for us in the room. Some rearranging was necessary to accommodate my floor sleeper because the room was a little smaller than at most Comfort Suites. I found it interesting that there was a small exercise room on each floor, but we did not use that. It was nice to know there was an extra bathroom by the elevator on each level.

In the morning when I went downstairs and was reading on the comfy sofa, I overheard the staff talking about how lousy the coffee was and how dry the eggs were before any other guests had even arrived to eat. When I checked out the breakfast, I confirmed that both the egg patties and hard boiled eggs weren't fit to eat, and the coffee was indeed lousy, with no flavored creamer or hot cocoa mix to improve on it. I settled on things that I could prepare myself or were prepackaged, like oatmeal and yogurt. My kids enjoyed the waffles, cereal, and muffins but were disappointed that there was no hot chocolate. I usually count on peanut butter as a protein source for my picky ones, but that was also absent.

Overall, our stay was ok. We slept fairly well but were disappointed with the breakfast options.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, January 9, 2014
I am so glad that you enjoyed your room and you and your family slept well. I apologize that the breakfast was not accommodating. I will address the issue as well as the issue with the staff and see if we can make some improvements for the future. Thank you so much for choosing us we appreciate it very much.
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Columbia, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 22, 2013

Stayed at this location on 10/19,20. Michell Smith checked me in and noticed I was a platimum member. She offered me a free upgrade which was a wonderful room with a jucuzzi . The hotel was spotless and very well located in town. It was close to many eating places and Walmart across the street. Breakfast was nice and clean. Everyone was very helpful and nice to all.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, October 24, 2013
Thanks so much for your response. I will ensure she receives proper recognition for her excellent work. Hope to accommodate you again soon!
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Tennessee
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 18, 2013

Recently stayed at the Comfort Suites during a college visit for my son. We had our small dog with us and small dogs can stay for $15/night. Clean room. Comfortable beds. Was not impressed with the breakfast but there are several restaurants near by and there is a super WalMart across the street which is very convenient. We are a tall family and I have 2 teenage boys so I look for suite rooms with queen beds AND a sofa sleeper as well as a micro fridge. Would definitely stay again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, October 21, 2013
Thanks for staying. I am glad we met your needs and expectations and could accommodate you and your family during your travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3118 Browns Mill Road, Johnson City, TN 37604
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Johnson City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Johnson City
Johnson City Comfort Suites

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