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“Nice College Visit Stay” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3118 Browns Mill Road, Johnson City, TN 37604   |  
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Ranked #6 of 20 Hotels in Johnson City
Tennessee
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
“Nice College Visit Stay”
4 of 5 stars Reviewed October 18, 2013

Recently stayed at the Comfort Suites during a college visit for my son. We had our small dog with us and small dogs can stay for $15/night. Clean room. Comfortable beds. Was not impressed with the breakfast but there are several restaurants near by and there is a super WalMart across the street which is very convenient. We are a tall family and I have 2 teenage boys so I look for suite rooms with queen beds AND a sofa sleeper as well as a micro fridge. Would definitely stay again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, October 21, 2013
Thanks for staying. I am glad we met your needs and expectations and could accommodate you and your family during your travels.
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60 reviews from our community

Traveler rating
    27
    21
    7
    3
    2
See reviews for
20
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Manor, Pennsylvania
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 17, 2013

The room was dated, though seemed to be clean. The bathroom was dark, there was only one light bulb in the fixture. The shower curtain rod was bent down in the middle so the shower curtain constantly slid to the center, yes the floor got flooded. The windows were so dirty on the outside you literally couldn't see out of them. The mattress needed to either be replaced or turned. Not the worst place I have ever stayed, but most definitely not the best. Don't think I would stay there again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, October 21, 2013
Thank you for staying with us. I am sorry we did not meet you expectations. I will address your concerns and remedy them. Please don't shy away for your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greer, South Carolina
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 8, 2013

Our stay was very nice at this comfort suites. The place was clean, the staff extremely friendly, and the location was convenient. The reason for four stars is a few little things that make a place special. First, it is older, and a few things could be updated. (like carpet and sinks in the rooms). Second, the breakfast was okay, but could use some meat. Lastly, each night (around 8 PM) we would return to the hotel and the popcorn and cookies in the lobby were gone. Again, our stay was fine, but these "smaller" things would have made it that much nicer.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, October 10, 2013
Thanks so much for choosing us! I will see what we can do to make things last a little longer in the evening.
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Lonoke, Arkansas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2013

Very nice rooms and accommodations! Staff could have been a little nicer, but I try to think they may have had a bad day or ready to get off work!! The breakfast was just what we needed and appreciated the lady that helped me with my children :-) We will return when visiting our family again!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, September 25, 2013
Thanks so much and I am glad you enjoyed your stay. Of course I do not accept any of my staff being anything less than accommodating and friendly as our motto is your home away from home! I will address this matter and ensure that is done not happen again.
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Maryville, Tennessee
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2013

We have stayed at this Comfort Suites ever since it opened many years ago, and we have had a pleasant stay every time. There is a lot more room than you find in newer Comfort Suites, and every thing works! The place is nice and clean, the staff helpful, and a good breakfast to boot.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, September 11, 2013
Thanks so much for being loyal we appreciate you!
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Colonial Heights, Tennessee
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 1, 2013

Nice clean large rooms. They are true suites. Business and family travel friendly. Close to the interstate and most shopping and restaurants.
The rooms have a feel of a small apartment. You have anything you need in the room and the staff will get you anything else. Plenty of towels and blankets in the room.
I've paid more money at other hotels and the rooms weren't as big or as nice as the rooms here.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, September 5, 2013
Thanks so much for your kind words. We aim to please our guests as this is your home away from home! See you next time!
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Franklin, Tennessee
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 28, 2013 via mobile

This was a last minute reservation as we decided to start our trip a day early. I picked this hotel because I've traveled on business in this area and it's in a familiar place. Not many can accommodate a family of five at the last minute. I LOVE the size of the room.. We weren't all on top of each other. I think this is the biggest room of this type I've had other than an Embassy or Homewood. Great staff and clean hotel... A little dated but again very clean. My only complaint is one I'm sure they know about...my bathtub had a fast running leak that wouldn't turn off. Overall it fits in with most places I stay and is a great choice for an overnight or a few days while passing through. Convenient to everything and not overly priced...yes, I'd stay again!

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review, July 30, 2013
Thanks so much for your kind words, we appreciate the opportunity to accommodate you and look forward to having you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3118 Browns Mill Road, Johnson City, TN 37604
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Johnson City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Suites Johnson City
Johnson City Comfort Suites

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