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“Convenient Location for Travelers of I40” 4 of 5 stars
Review of Howard Johnson Inn Jackson

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Howard Johnson Inn Jackson
2.5 of 5 Hotel   |   1292 Vann Drive, Jackson, TN 38305 (Formerly Jameson Inn )   |  
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Ranked #11 of 27 Hotels in Jackson
Little Rock, AR
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
“Convenient Location for Travelers of I40”
4 of 5 stars Reviewed March 27, 2012

Friendly staff. Located just off I40 in an area where there are numerous choices for dining. Room was clean and bed was comfortable. Room had lots of lighting. Large dressing area located separate from bathroom. TV is not flat screen, but reception was good. Breakfast area was roomy and choices were adequate.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
    85
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    73
    39
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114
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79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Buckey State
Top Contributor
102 reviews 102 reviews
33 hotel reviews
Reviews in 47 cities Reviews in 47 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 20, 2012

Stayed for 4 nights, no problems, clean rooms with one exception,the in room coffee maker had an old k cup still in the bin.Other than that no issues,wi fi little slow now and then.Close to shopping and lots of eats,minutes to I 40.

Room Tip: All rooms seem fine,there are a few smoking rooms on the third floor, but smelled no smoke.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Howard Johnson Inn Jackson, responded to this review, March 2, 2012
Thank you for posting your review on TripAdvisor. We are glad you enjoyed your stay with us. While we make customer service a priority here at the Jameson Inn, we cannot deny that our location makes us a top pick in Jackson TN. Located on the corner of I40 and the Bypass, right in The Columns, which is a commercial subdivision with a fantastic array of some of the best restaurants you'll find anywhere, not to mention the shopping....Our area is attractive and convenient. Thank you for staying with us, and we hope you will visit us again!

Debbie Miller
General Manager
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Kaikoura, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2012

It was a little tricky to find- but when I called, the front desk gave me clear and precise directions. The room was great and very clean. Breakfast was great- biscuits, sausage,gravy, waffles and fruit. Everything was great!!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, Manager at Howard Johnson Inn Jackson, responded to this review, March 2, 2012
Thank you for sharing your experience with us! There's nothing we like more than hearing from a satisfied guest. We are thrilled to know that you found our rooms, our breakfast, our staff, everything....great! And we hope to be able to serve you again soon. Thank you for staying with us at the Jameson Inn in Jackson, TN.

Debbie Miller
General Manager
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Benton, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

We stay here every time we come to this area. The employees are always helpful and the rooms are clean and very nice. The manager, Debbie Miller, is welcoming and helpful!! We will continue to stay at the Jameson!!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, Manager at Howard Johnson Inn Jackson, responded to this review, March 2, 2012
Hearing from a satisfied guest is one of the most rewarding parts of our job! That's why we appreciate your sharing your experiences with us here on TripAdvisor. We love it that you find our hotel pleasant and welcoming, as well as the staff, and we hope to see you again, many times. Thank you for staying with us.

Debbie Miller
General Manager
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Houston, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 2, 2012

On our first stay, everything went well. However, in the return trip, we had a little longer stay the next morning. While having breakfast in the eating area, the staff were standing just outside the front door smoking which ruined our breakfast. Also, after finishing their smoke, they came into the breakfast area. If the guests and staff need a smoke, there should be a designated area away from the other guests other than just outside the front door. Also, they should consider putting an awning up for the guest when it is raining.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, General Manager at Howard Johnson Inn Jackson, responded to this review, March 27, 2012
First of all, let me thank you for staying with us. We are never happy to hear that a guest was anything less than 100% satisfied. We work hard to maintain a well-functioning hotel with a friendly and helpful desk staff, clean rooms, and great breakfast. Please know that we share all of our reviews, positive and negative, with our entire staff. Your comments will be addressed with every member of staff we can specifically identify, and read to each department in our regular meetings. We do not take these reviews lightly, and I assure you that I will personally address your feedback with each department manager and require their appropriate followup. We have a designated breakfast area for employees to use, and I am very dissapointed to hear they failed to follow proper procedures. Again, I truly apologize and hope that sometime in the future you will give us another opportunity to regain your trust. Thank you again for taking the time to let us know about your experience.

Kind regards,

Debbie
General Manager
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Nashville TN
Top Contributor
127 reviews 127 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 30, 2012

I have stayed at this hotel a couple of times on business. Jackson is known for it's horrendous choice of hotels. Generally, the hotels are very bad or very expensive. The Jameson is a very clean, quiet hotel with good rooms and an above average free breakfast. The room rate is excellent. Rooms are good sized and comfortable.

It has an outside pool and fitness center; staff has been helpful on both of my trips. Good internet speed also.

Room Tip: Ask for a room away from the interstate. However, the hotel is good even if one isn't available.
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, Manager at Howard Johnson Inn Jackson, responded to this review, March 2, 2012
Thank you! We agree....the Jameson Inn here in Jackson TN is a very nice hotel! And we also agree that our rates are very reasonable. We are delighted that you have found our staff helpful during your visits with us, and we hope you will stay with us again very soon!

Debbie Miller
General Manager
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2012

On Dec. 28, 2011, we stopped here on our way to Virginia for my mothers funeral. The manager Debbie Miller, was so kind to me in my time of loss and discounted our room and was willing to do anything to help us during our stay. The night clerk, I believe her name was Kelly, was so kind to us the next moring as we started to get ready to leave at 4 in the morning. She allowed us to cook some bagels and even heated us several sauage patties, so we could get on the road for our 12 hours drive yet to home.

I can't not tell you how much it meant to us to be treated that way. We stay at this hotel every summer during our vaction trips and we have always had great service, but on Dec. 28, 2011, Debbie and the staff working that day went above and beyond customer service.
Sincerely,
Katherine Gillette
Houston, TEXAS
[--]

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie M, Manager at Howard Johnson Inn Jackson, responded to this review, March 2, 2012
Katherine, thank you for posting your review about us on TripAdvisor. We are glad that we were able to serve you in your time of loss. Meeting the needs of our guests is all about customer service, and we always do our best to make sure that happens here at the Jameson Inn in Jackson. We do appreciate your taking time to share your experience with us, and we hope we will see you again in the future!

Debbie Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn Jackson

Address: 1292 Vann Drive, Jackson, TN 38305 (Formerly Jameson Inn )
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 27 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Inn Jackson 2.5*
Number of rooms: 69
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Also Known As:
Jameson Inn - Jackson Hotel Jackson
Jackson Jameson Inn

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