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“Horrible Hotel” 1 of 5 stars
Review of La Quinta Inn & Suites Jackson

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La Quinta Inn & Suites Jackson
2.5 of 5 Hotel   |   2370 North Highland, Jackson, TN 38305   |  
Hotel amenities
Ranked #13 of 27 Hotels in Jackson
TN
2 reviews
1 helpful vote 1 helpful vote
“Horrible Hotel”
1 of 5 stars Reviewed April 21, 2008

We made reservations 2 weeks prior of a soccer tournament in Jackson. We were suppose to get a non smoking room but when we walked in, there was no doubt it was a smoking room. Not only was the smell horrendous but it was just plain nasty. They did find us another hotel because they did not have any other rooms available. Upon leaving the hotel, another family was on the way out because of the same thing. We know of 6 other families who told us they also had problems with their rooms. I would sleep in the car before I made reservations here again!

  • Liked — It was close to where we needed to be.
  • Disliked — Dirty, didn't get what we reserved, smelled aweful, staff was unorganized
  • Stayed April 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    42
    56
    37
    40
    32
See reviews for
69
39
32
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
St. Louis
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 9, 2007

This hotel was not the cleanest or nicest for the money. The lobby smelled like BO and the breakfast was cramped and messy. We switched out of our first room because there was an army of ants in it. The second room was cleaner, but it seemed very old. We didn't have any real problems, but I wouldn't stay there again.

  • Liked — The price
  • Disliked — The smell
  • Stayed May 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 1, 2006

Being a La Quinta fan, I was a little concerned about some of the previous reviews on this place. However, I am glad to report that my experience at this hotel was quite nice. Bright, clean rooms ... very good customer service and personnel at the front desk ... ice cold air conditioning ... good soundproof rooms that diminished the thunderstorm that rolled through in the early morning hours.

Yes, the "high speed" Internet is slow and may be a source of frustration but it's not so bad that it will ruin your experience.

I'd stay here again, no question.

  • Liked — Great customer service
  • Disliked — Slow Internet connection
  • Stayed July 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed March 31, 2006

Like many budget hotels, Baymont Inn could use better air ventilation in the hallways, which reek of cigarette smoke. However, the room I got was clean and had a comfortable bed and desk chair.

My main complaint is the slowness of the "high-speed" wireless internet service. (False advertising?) I gave up and got faster results using dial-up!

The front desk staff were very courteous and went out of their way to try to get me a good room, but they couldn't do anything about these problems.

  • Stayed March 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 16, 2006

I recently stayed at the Baymont while in town for a workshop. The rooms were clean, it was quiet and peaceful and the hotel staff was excellent.

Only complaints -- while the breakfast selection wasn't the worst, it could be better and the parking lot needs paving badly!

Major plus -- excellent Wi-Fi -- no problems getting internet access unlike another prominent hotel in Jackson

  • Stayed March 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed February 16, 2006

This hotel is one of the better ones in Jackson. The staff was very friendly upon check-in. The rooms were clean, they have a good breakfast selection. I also like that they have the quick check-out. Our only negative was that the people across the hall were constantly going in and out of their room and slamming their door. We didn't call and complain because we went out to eat and they seemed to have setttled down that evening. I'm sure they would have moved us if we requested it. Also, their parking lot is very rough (bumpy, pot holes)-- drive slowly!

  • Stayed September 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 1, 2005

This place is terrible ! one a recent trip we stayed here and at the Baymont in Decatur Il. Both places are discussing and filthy. Ever since La Quinta has taken over Baymont, all their hotels have really gon down hill. I stay at other Baymonts for business reasons. This whole chain needs to get their act together !

  • Stayed July 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Jackson

Address: 2370 North Highland, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 27 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Jackson 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
La Quinta Inn Jackson Hotel Jackson
La Quinta Hotel Jackson
La Quinta Jackson
Jackson La Quinta

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