Stayed at this hotel for one night at a road trip. Since I was going to be checking in late I called to make sure that a crib would be ready for my son upon arrival. What did the person tell me on the phone? "Oh, just ask the FD to send one up when you arrive." How unprofessional, that's exactly the reason why I called, so I wouldn't have to ask the FD. At arrival the person I spoke with came out when I asked the FD for a crib and started calling people looking for one, while I stood there waiting...don't waste your guest's time. Eventually she told me that they didn't have any cribs but would call the Courtyard to have one brought over. I continued to stand around for this and when the young lady hung up the phone, she said, "He'll bring it and you can wait and take it up" WHAT? I told the FD that I wanted it delivered and went to my room. Eventually it was delivered but with no linens so I had to go back down to find out there were no special linens and was given a flat sheet....what a bad experience. The hotel in and of itself is very nice, looks to be relatively new and is located right off the interstate. The room was very nice and modern, one of the nicest RI rooms I've seen but it was dirty...no dish soap, clumps of black hair all over the bathroom floor, paper towels in kitchen had been wet and had brown stains on entire roll, headboard was VERY dusty. The heater also started making a loud vibrating noise in the middle of the night, had to get up and turn it off. In my opinions the only thing this hotel has going for it is the newness of the hotel but due to all the issues I experienced I would never stay here again nor would I recommend it
- Official Description (provided by the hotel):
- The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more less
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- Also Known As:
- Residence Inn Jackson Hotel Jackson