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“Frequent travelers choice!” 5 of 5 stars
Review of Holiday Inn Express & Suites Jackson Northeast

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Holiday Inn Express & Suites Jackson Northeast
2.5 of 5 Hotel   |   55 Parkstone Place, Jackson, TN 38305   |  
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Ranked #3 of 26 hotels in Jackson
Fishers, Indiana
Top Contributor
63 reviews 63 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Frequent travelers choice!”
5 of 5 stars Reviewed March 13, 2013

Business takes me to the Jackson area frequently and HI Express is my hotel of choice for my business travels. This HI Express is clearly top-tier. From the moment you're greated by the desk staff, until the final free breakfast as you depart, it's all about a comfortable place to stay.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, March 14, 2013
Thank you so much for your glowing review! We appreciate your taking time to let us know about your recent stay. We are delighted that your experience is always top notch with us! We love knowing we are your preferred hotel of choice and welcome you back whenever you're in the Jackson area.
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137 people have reviewed this hotel

Traveler rating
    101
    28
    5
    1
    2
See reviews for
42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
south carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 11, 2013

Jackson is my home and I was delighted to have a great experience at the HIE&S. The motel was clean inside and out and smelled so good. The staff was friendly and the ladies in the breakfast area went above and beyond to serve. One lady even brought the food and drinks to the table. Temple was there on Sunday morning and we discussed changes in Jackson since I have been away. She hopes to move up to management soon. She has been back to school for a degree. Best wishes, Temple. Hope to see you again some day at the front desk.
The beds were comfortable, the bathroom clean, all lights, heating, etc., worked well. Thanks to all staff for a great stay!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, March 13, 2013
Thank you so much for taking time to let us know about your recent stay. We are happy to hear that we provided you with an outstanding hotel experience! Temple was our employee of the year last year, as you can see why! We strive to make sure our rooms are clean, cozy and a true home away from home. Please come back and stay with us whenever you're in our area again.
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Lewisburg, TN
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed here over night. It is one of the newer motels in Jackson. It is in a convenient location to most activites in the area. We thought the price to be a little high for the metro-area, but this is a relative item. The suit was neat and clean. The room needed makeup lighting badly. My wife made it work as she is a world traveler, but maybe a woman could be consulted. A variety of breakfast items was available and the staff was friendly and helpful. Early checkout was available and we were able to extend our checkout time. The staff was very accommadating. I would stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, March 8, 2013
Thank you for taking time to let us know about your recent stay. We are glad to know that you were more than pleased and that our staff and facility exceeded your expectations. Thank you for the lighting tip. We are always looking for ways to improve and we value your input. We welcome you back to stay with us whenever you're in the Jackson area again!
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Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013 via mobile

On many of my travels in TN I stayed in this place many times. Always great experience friendly staff and very nice clean hotel. There is plenty of places to go to eat around this hotel or some bigger restaurants just one exit down from here.
Rooms are very nice everything is nice and new and very clean.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, March 14, 2013
Thank you so much for letting us know about your stay! We are delighted that you had a great experience with us and that you were comfortable and able to relax. We strive every day to provide a clean, cozy facility to welcome our guests. We thank you for your business. Please visit us again when you're back in the Jackson area.
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AR
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed February 17, 2013

Great bed, good selection of pillows available. We asked for a quiet room at reservation and check-in. First room was next to on ramp for I-40! Went back to desk and asked for a quieter room on opposite side of hotel. We knew there was a room available because we happened to speak to the housekeeping supervisor as we walked back to front desk. She first said there was not one available then when questioned she said yes there was, but she would have to charge $20 more for the room. Breakfast was a nice selection, more fruit choices would have been a nice touch. Good coffee. Real half &half and flavored creams. Would stay again. Very clean room and Linens. Nice fragrance in lobby.

Room Tip: Ask to be away from the on ramp to I-40. Corner rooms have two windows.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, February 18, 2013
Thank you so much for taking time to let us know about your recent stay. We are glad that you were pleased with our bedding, linen and pillow selections. We strive to provide a clean and comfortable room with outstanding service and hospitality. We invite you to stay with us again when you are in the Jackson area!
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Jackson, Tennessee
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

We travelled throughout America, and stayed at Holiday Inn Expresses almost every night. This one was the prettiest. The staff was excellent, and the breakfast was very tasty. I would recommend this one to everyone.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, February 21, 2013
Thank you for taking time to let us know about your recent stay. We are glad you experienced a great and friendly stay with us! We strive to make sure all our guests have a clean, cozy place to rest and are treated with the hospitality we're known for. We welcome you back any time you're in the Jackson area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

I travel for business and usually stay at Hilton properties, but based on reviews here, I decided to give this location a try. Amanda at the front desk was great during the check in process, she signed me up for priority club membership, upgraded me to a king suite room, and was friendly and helpful throughout the process.

The room was large, clean, had coffee, tea and good lighting in the work area. Free wi-fi, no road noise and great bedding with a selection of pillows created a good impression. I must say, I really liked the walk in shower and the choice of bathroom flooring and the overall layout of the room.

Breakfast was standard middle of the road, but the next morning, there was Amanda helping me out with a fresh supply of toothpaste. She also promptly emailed my receipt as I was leaving. I will be back!

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review, February 4, 2013
Thank you so much for taking time to let us know about your recent stay! We are so glad you took this opportunity to choose the Holiday Inn Express & Suites property and we're delighted your stay exceeded your expectations! Welcome to our Priority Club. We hope that you will take advantage of your membership and stay with us and our sister properties wherever your destination may be. We pride ourselves on our hospitality and are pleased to hear that we lived up to our reputation for fast, friendly and accommodating service. We are proud of all our employees and especially our front desk staff. We are happy you enjoyed your room and found it to be far above what you normally find out on the road. We welcome the opportunity to serve you again when you're in our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Jackson Northeast

Address: 55 Parkstone Place, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson Northeast 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites boasts 92 beautifully appointed rooms including 71 guest rooms and 21 suites on 5 floors. All rooms include Simply Smart bedding packages with climate appropriate linens and pillow menus, Simply Smart Bathroom with specially formulated bath amenities and fluffy towels. Included with your stay is a delicious Express Start hot breakfast buffet, business center, heated outdoor pool, laundry facilities, business and fitness centers. In addition, you are walking distance from a number of new Jackson TN attractions including the West TN Healthcare Baseball/Softball Sportplex and Pringles Park, home of the AA baseball minor league Jackson Generals, and also a number of restaurants and retail shopping. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Jackson Northeast Hotel Jackson
Holiday Inn Express And Suites Jackson Northeast

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