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“very nice accommodations” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Jackson, TN

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Country Inn & Suites By Carlson, Jackson, TN
3.0 of 5 Hotel   |   1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)   |  
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Ranked #7 of 27 Hotels in Jackson
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38 reviews from our community

Traveler rating
    15
    11
    6
    4
    2
See reviews for
10
6
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Myrtle Beach, South Carolina
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel is very clean. Close to lots of restraunts but still quiet. The staff is very friendly and accomodating. Breakfast in the morning with multiple choices. Cookies in the evening. Clean and comfortable rooms. Bed and linens are plush.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibsonia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Hotel was recently remodeled. It is not bad but certainly not worth $149.00 per night. Staff is friendly. Hotel has no amenities at all....no pool.....nothing. You get free breakfast in the morning. Once again it is OK but nothing special. This should be a $99 a night hotel and no more than that.

On my future travels through the area I would stay somewhere else due to the price point.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review, 5 days ago
Thank you for your kind remarks about our staff! We are sorry that you felt that our hotel was overpriced, but hope that you consider staying with us if your travels bring us back to the area.

Sincerely,

Beth Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

New and clean, and fresh but they didn't even offer cribs because it's NOT REQUIRED. That's inconvenient.
Breakfast room was nice but food wasn't worth eating.
Rooms were tight for a large family.
Convenient location near restaurants and highway.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review, 2 weeks ago
We are sorry to hear that you weren't pleased with the food at breakfast. Country Inn & Suites strives to exceed all guests' expectations. If you would like to discuss the breakfast menu further or could offer some suggestions as to how to improve that I would certainly welcome your call.


Sincerely,

Beth Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First and foremost I couldn't decide if I really wanted to stay here or not because on my last trip to Jackson I stayed at a different hotel and I loved the size of the room. However, Club Carlson properties are my favorites because I love the bonus points. Anyway, I called down to the hotel and spoke to a wonderful lady name Beth a pure pleasure to work with so immediately I was impressed just by the customer service that she gave me. I arrived at the hotel at 2am and received excellent customer service from Beth. I checked in to my suite and was immediately impressed by the size of the living room space and I absolutely loved the fact that my bedroom space was separated by a door. I really appreciated it while my boyfriend was watching the NFL draft. My overall experience with the staff was superb they were very knowledgeable of the area and things for us to do while on our trip. I will definitely be staying here again on my next trip to the area.

Room Tip: the one bedroom suite is awesome
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review, 2 weeks ago
We are so happy to hear that you enjoyed your stay at the Country Inn & Suites! We look forward to your return.

Sincerely,

Beth Bolton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Jackson, TN

Address: 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #7 of 27 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Jackson, TN 3*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Jackson, TN, where guests are treated to thoughtful services like free high-speed Internet access and a well-equipped fitness center in a friendly atmosphere. Situated near I-40 and the US Hwy 45 Bypass, between Nashville and Memphis in beautiful Jackson, Tennessee, the hotel's location is perfect for guests visiting Union University, Casey Jones Village and West Tennessee Healthcare Sportsplex. Enjoy access to meeting facilities, the 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. From your peaceful, modern room or suite to the courteous, professional staff, everything at the Country Inn & Suites is sure to contribute to a pleasant stay. ... more   less 
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