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“Superb, brilliant, fantastic” 5 of 5 stars
Review of Courtyard Jackson

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Courtyard Jackson
3.0 of 5 Hotel   |   200 Campbell Oaks Drive, Jackson, TN 38305   |  
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Ranked #4 of 27 Hotels in Jackson
Certificate of Excellence 2014
Manchester, United Kingdom
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Superb, brilliant, fantastic”
5 of 5 stars Reviewed November 18, 2012

What more can I say?

Taking everything into account, the hotel, staff, price paid and any other factor I can think off this is probably on of the best hotels in the world I have stayed in (and yes, its just a Marriott Courtyard!).

Sounds a bit much? Ok, let me justify that a little!

Location... Yes, its not by a beach and does not have stunning views, but it is just off the I40 and if you want a hotel in that location its perfect.

Rooms... Clean and lots of room, again we could not ask for more.

Service.. Nothing was too much and the staff seemed really happy to work there. Service can make or break a hotel, and it definitely enhances this one.

Everything was perfect, the staff could not have been better. We were due to stay in Memphis for the next night but the hotel we booked there just did not compare, so we drove back to this one!

If we are ever in the area again we will definitely use this hotel again (and hope and pray they can keep up these high standards!).

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, November 20, 2012
Andrew H

A beach? A stunning view? Yes, that would be wonderful, but we've learned to work with what we have, and we take pride in offering excellent service. I am glad you all decided to stay at the Courtyard Jackson and give us the opportunity to provide a superb, brilliant, and fantastic stay. I hope you have the chance to return, and if you have any other comments or concerns, feel free to contact us any time at (731)422.1818, or you can reach me directly at jcvistahost@gmail.com. Thank you again!!!
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

Great hotel, nice large rooms that are very clean. Restaurant on site. Easy on and off I40.

So what's the problem? It's I40. The hotel is almost in the right east bound lane of I40.

My room was on the 3rd floor facing I40. The highway noise was incessant. It is so loud the hotel should give ear plugs to all guests in rooms facing the highway.

If you book a room in this hotel, ask for a room on the front of the hotel.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, November 20, 2012
GuardDog61

Thank you for taking the time to leave your comments with us. I apologize for the incessant road noise during your stay, but I am glad we were still able to offer a convenient and clean room for you over night. I hope we have the opportunity to offer you the same level of cleanliness and convenience in the future, but with a much quieter room. Contact us anytime at (731)422.1818, or you can reach me directly via email at jcvistahost@gmail.com. Thank you again!!
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Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2012

(I should have taken the advice of a previous review we read.) After driving for more than seven hours, we stopped at the first hotel on the road after exiting the interstate. Granted, it was 2:20am, but the desk clerk just held up a finger to signal, "WAIT," instead of greeting or acknowledging me over the intercom. The door was locked and she was taking someone's money who was buying a late night snack inside. After more than two minutes, she come to the intercom and told me what type of room she had. It was so loud and distorted, I could not understand her. After several attempts, I thanked her and said nevermind. I was dressed in nice clothes and driving a luxury sports car, so I don't think she was afraid.

The next hotel on the street is the Courtyard Jackson. Doors open, one desk clerk training another and both greeted me as though they were expecting me. Oustanding attention and customer service and the room was fantastic. Too bad we were only there for 5.5 hours before getting back on the road. I will definitely stay here when in the Jackson, TN area in the future.

Room Tip: Rooms on the west end are easy to access. I didn't want to use the elevator, so the stairs were...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, November 6, 2012
Hey!!!

I am so glad we were able to get you taken care of. We pride ourselves in sincere kindness and genuine hospitality, and I'm pleased to hear that my guest representatives were able to offer that level of service to you. If you have any other comments or concerns, feel free to contact us at anytime. We can be reached at (731)422.1818, or you can reach me directly via email at jcvistahost@gmail.com. Thank you again!!!
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Franklin, Tennessee
1 review
5 of 5 stars Reviewed November 2, 2012

We stay here everytime we visit Jackson. Beautiful hotel and very clean. It's home away from home. The relaxed atmosphere, the fire pits, the Bistro are great, but the service is fantastic. The service is top notch and very accomodating. J.C. Shelley is the BEST. He is a fine young man and we enjoy getting to know him. Give that man a raise! We highly recommend this hotel to everyone we meet.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahScokin, Manager at Courtyard Jackson, responded to this review, November 6, 2012
Greetings Tina L,

Thank you so much for taking the time to write such a FANTASTIC review of our property! We strive to create a home away from home experience for our guests and I appreciate you letting us know that we are succeeding in our efforts! I am so excited that you took the time to mention our Guest Service Supervisor, JC! We truly are blessed to have him on our team! I cannot thank you enough for taking the time to share your experiences with the trip advisor audience and your many kind words regarding our staff, and property. Please feel free to contact either myself or JC the next time you come to the Jackson area, I know we would both be more than delighted to be able to thank you in person!

Best regards,

Sarah Scokin
coach.mklri@vistahost.net
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

We live this hotel! Super clean, super friendly! This hotel has it all! Pet friendly is a major plus. It has a great outdoor fire pit for those cool nights. The bistro is nice and the food is perfect. If you ever come to Jackson stay here!! Love it. If I ever come back thru My family and I will stay here every time.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, October 30, 2012
Hey!!!

Thank you for taking the time to leave such a great comment for our property and our service. We take pride and sincerity in offering a great level of guest satisfaction. If there are any other comments or concerns you'd like to leave us, please feel free to do so. You can reach us at the property at (731)422.1818, or you can contact me directly at <jcvistahost@gmail.com>. Thank you again, and we hope to have the opportunity to serve you again when you do return to Jackson!!
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Mississippi
Top Contributor
92 reviews 92 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 11, 2012

I normally stay at a Hampton Inn. But we were pulling through Jackson late at night and there was the Courtyard and a Hampton side by side. I pulled up to the Hampton and they would not unlock the door. Wanted to have a conversation by intercom. I went next door to the Courtyard and was treated very professionally. The rooms were VERY comfortable. Breakfast was not free like it is at Hampton. But the room was also $10 cheaper so it really didn't matter. The restaurant in the lobby is Fantastic!!! They cook whatever you want whether it's on the menu or not. Great service. Very stylish lobby. Very impressed. Highly recommend.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, October 13, 2012
Hey!!!

I appreciate the wonderful comments you've left with us, and I'm glad we were able to accommodate you during your stay with us here at the Courtyard. We do try to make our bistro options affordable, considering we do not offer the complimentary breakfast. If you have any other comments or concerns, feel free to let me know. You can contact me at the hotel at 731.422.1818, or via email at <jcvistahost@gmail.com>. Again, thank you and I hope we have the opportunity to serve you again in the future.

J.C. Shelley
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Dyersburg, Tennessee
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 4, 2012 via mobile

Overnight family stay. Overall nice comfortable room that needed a few light maintenance touch-ups. Nice lobby and outdoor firepit area. No continental breakfast included. No one seemed truly glad you were a guest staying there. We've stayed at the Hampton Inn & Suites next door before and had a great experience. Unless you insist on a Marriott family hotel, we would strongly recommend going next door to HI&S. Ironically they are both owned by the same hotel group.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JC S, Guest Relations Manager at Courtyard Jackson, responded to this review, October 7, 2012
Hello!!

Thank you for taking the time to submit a review for us!! I'm glad you were able to enjoy our lobby and fire pit area. I do apologize that we did not seem more appreciative with your staying with us, but we would love the opportunity to have you return to the Courtyard and earn your satisfaction. Please contact me at the hotel at 731-422-1818 or reach me by email at jcvistahost@gmail.com if we can make any future arrangements. Thank you again. Your comments are appreciated.

JC Shelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Jackson

Address: 200 Campbell Oaks Drive, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jackson 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Courtyard Jackson Hotel Jackson
Jackson Courtyard
Jackson Marriott

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