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“Helpful afternoon staff” 3 of 5 stars
Review of BEST WESTERN Carriage House Inn & Suites

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BEST WESTERN Carriage House Inn & Suites
1936 Highway 45 Bypass, Jackson, TN 38305   |  
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Ranked #10 of 27 Hotels in Jackson
Tyler, Texas
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
“Helpful afternoon staff”
3 of 5 stars Reviewed June 20, 2012

This Best Western is located right off of Interstate 40 just a little over an hour east of Memphis. Even though it is close to the Interstate, I didn't really notice any noise issues from the highway. We were moving and driving a truck pulling our car. It was a little tough to find a place to park such a long and unwieldy setup, but we were barely able to get in and parked.
Check in was very easy, we didn't make reservations as we just drove as far as we could that day. The room was clean, but it did show signs of age.
There is a restaurant right in front of this place, and a couple more within walking distance.
We woke up early and were checking out shortly after 4:00 A.M. The lobby was locked! You stood between the two sets of entrance doors and checked out through a little slot . That made me wonder about the safety of that area. This is the first place I've ever been that locked the lobby.
Overall good staff, fair room, convenient restaurant, but questionable area if they have to lock the lobby.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Director of Sales at BEST WESTERN Carriage House Inn & Suites, responded to this review, August 21, 2012
Thank you for commenting regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 731-664-3030.

Thank you again for taking the time to share your comments. We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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    26
    13
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 17, 2012 via mobile

Upon arrival we were greeted by a very sweet lady named Shelly. We stayed in the one bedroom king suite for 5 nights and thoroughly enjoyed our stay. The room was clean and comfortable and everything inside the room looked almost new! The breakfast was good and the breakfast area was nice and clean as well. We met a lot of staff during our visit and each and everyone of them greeted us with a smile and genuine conversation. I would definetly recommend this hotel to anyone traveling to Jackson that is looking for a nice clean place to stay in the middle of town!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review, June 18, 2012
Thank you for commenting regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 731-664-3030.

Thank you again for taking the time to share your comments. We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 5, 2012

Room smelled and I noticed two big cigarette burns in the blanket as I was tucking my children in. I did not sleep well at all. The staff was very nice but the place really needs to be updated and aired out.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review, June 12, 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

I was concerned with your comments regarding the appearance of the hotel. Our hotel has been renovated, remodeled, and we have replaced all rooms with new carpet. This has been ongoing for the past couple of years. We now offer a Hot Complimentary Deluxe Breakfast. We have 32" Flat Screen TV's with 99 Channels and HBO. All rooms have Microwave/Fridge/Hairdryer, Complimentary Wi-Fi and Business Center.

We have several suites to offer all with sofa beds & two flat screen TV’s : King Size Beds , Smoking or Non Smoking Suites, Double Queens & a Jacuzzi suite available.

We invite you to
avail yourself of our expertise again in the future.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2012 via mobile

Room was very clean. Beds were clean. Nice breakfast but eating area was small. Overall, very good room for the price.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review, June 12, 2012
Thank you for commenting regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 731-664-3030.

Thank you again for taking the time to share your comments. We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 6, 2012

I found this reservation on sale at priceline.com for about $50, so I figured that we would give it a try despite some mixed reviews on trip advisor. All in all it was a pretty good stay. Check-in was a snap after a long day. I was in and out in about 1 minute.
The room was updated as the hotel responded to a recent critic. Flat screen tv w/cable, newer decor, decent paint/wallpaper, etc. We only found one unidentifiable stain on a bed and it was on a comforter which we never use anyway. We also read in the info book in the room that the hotel had roll-away beds, but upon requesting one we were informed that they did not.
Breakfast is exceptional for the price of the room. Eggs/sausage (fast food style), biscuits, gravy, fruit, 2 types of milk, coffee, juices, cereal. The cereal was tricky as there is a lid on the bottom of the dispenser that you have to remove in order for it to work and the juice machine had not been turned on when we were there, but the desk clerk did so upon request.
All in all, I recommend staying here if you don't mind smaller rooms with a few surprises along the way. It saved us some $ as we paid for two nights what other hotels in this area charged for one.

Room Tip: look around for the best prices!
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Director of Sales at BEST WESTERN Carriage House Inn & Suites, responded to this review, May 9, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 731-664-3030.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Carolynn Hayes
Sales & Marketing
BEST WESTERN Carriage House Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 20, 2012

Pretty dirty and run down place. Motel style lodging, not a hotel with any "suites." Room was decently clean. HVAC unit was incredibly loud, even on lowest setting. Shower was busted. Very difficult to find and get to the parking lot. Breakfast was not great, but better than some places. It looked appetizing until an elderly lady was kind enough to walk up and down the bar touching everything and violently coughing on the food. I bid 72 for a night in this place on priceline, and with fees and charges it came out to $90. Soooo not worth the cost. There's a doubletree right down the road that will happily accept $75 a night plus tax. If it weren't so expensive I wouldn't be so disappointed. This place isn't worth more than $55 a night total.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review, April 25, 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

I was concerned with your comments regarding the appearance of the hotel. Our hotel has been renovated, remodeled, and we have replaced all rooms with new carpet. This has been ongoing for the past couple of years. We now offer a Hot Complimentary Deluxe Breakfast. We have 32" Flat Screen TV's with 99 Channels and HBO. All rooms have Microwave/Fridge/Hairdryer, Complimentary Wi-Fi and Business Center.

We have several suites to offer all with sofa beds & two flat screen TV’s : King Size Beds , Smoking or Non Smoking Suites, Double Queens & a Jacuzzi suite available.

We invite you to
avail yourself of our expertise again in the future.

There are several different price ranges of hotels in Jackson to choose from, Double Tree is an Outstanding Hotel and the rates start at $140.00 plus tax.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 19, 2011 via mobile

The girl at the desk was so young..but after speaking with her i realized she was so mature and so incredibly nice. Southern hospitality at its best. The room was convienient and breakgast was phenominal.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review, April 25, 2012
Thank you so much for taken the time to post a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for oyu and other guest in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me.

We appreciate your loyality to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carriage House Inn & Suites

Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Jackson
#6 Business Hotel in Jackson
Price Range (Based on Average Rates): $
Number of rooms: 49
Official Description (provided by the hotel):
Welcome to BEST WESTERN Carriage House Inn & Suites!Relax and experience the comforts of home at this Jackson, Tennessee hotel. Conveniently located at the most popular intersection in town, The BEST WESTERN Carriage House Inn & Suites offers easy access to Casey Jones Village, the Railroad Museum, and the International Rock-A-Billy Museum. Hotel guests will find a range of activities for the whole family to enjoy in Jackson, with local shopping and restaurants and brand new baseball fields that are home to acclaimed tournaments. During the spring and summer months, visitors to Jackson can catch the future stars of the Major Leagues playing for the Diamond Jaxx! The BEST WESTERN Carriage House Inn & Suites is the perfect choice for business travelers offering proximity to offices for Proctor & Gamble, Delta Faucet and Porte Cable. The hotel offers a Hot complimentary deluxe breakfast and free high-speed Internet access. Guests can have downtime in the hotel's relaxing outdoor pool. Make a reservation today for the BEST WESTERN Carriage House Inn & Suites in Jackson, Tennessee. ... more   less 
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Also Known As:
Jackson Best Western
Best Western Jackson

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