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“Some good points, some bad” 3 of 5 stars
Review of Quality Inn Jackson

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Quality Inn Jackson
2.0 of 5 Hotel   |   535 Wiley Parker Road, Jackson, TN 38305   |  
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Ranked #14 of 27 Hotels in Jackson
Palm Springs, California
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
“Some good points, some bad”
3 of 5 stars Reviewed September 8, 2012

My room was attractive, clean, and comfortable. Internet service was good. Breakfast was fine, but they didn't open the breakfast room until 7 am--making it difficult for people who want to hit the road early. (I stay at motels frequently, and breakfast rooms are usually open at 6 am.) I have a few other minor complaints. The handle to the door from the stairs to the 3rd floor was broken off and lying on the floor. The toilet in my room had some kind of leak and made a noise every few minutes. There was no grab-bar in the bath-tub/shower. There WAS a grab-bar outside the shower that was of absolutely no use. The pool was nice but in need of cleaning (lots of leaves and other debris; understandable if there had been a storm recently, but weather had been clear for days). Worst of all: At midnight I was awakened from a deep sleep by a phone call from the front desk. The clerk had dialed the wrong number! It took me an hour to fall back to sleep. In summary, although the property is very nice, I think it's badly managed and I probably wouldn't stay here again.

Room Tip: Rooms on first and second floors have outside entrances. Rooms on third floor are entered from the...
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, General Manager at Quality Inn Jackson, responded to this review, October 8, 2012
Greg N:

I am truly sorry for the problems you experienced while a guest at our property. I hope that you can forgive us and give us another chance to earn your business again in the future.
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80 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Hendersonville, North Carolina
Top Contributor
104 reviews 104 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 31, 2012

We stayed in this Quality Inn while we were on the road and it fit our needs well. The rooms are fairly old, I would guess, but have been upgraded with remodeling, frigs, microwaves,flat screen TVs, and comfortable beds (a must for us). The staff is friendly and responsive. There are restaurants within easy walking distance, including a wonderful and unique one, Coyote Blues (reviewed under restaurants).

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
mountaingal88:

Thanks for noticing all the positive changes we have made to our property. Comments like your make all the hard work worth it. Glad you enjoyed Coyote Blues, they are indeed unique and awesome.
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Honolulu, Hawaii
Top Contributor
122 reviews 122 reviews
6 hotel reviews
Reviews in 64 cities Reviews in 64 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 3, 2012

Stopped here. Always stay with choice hotels in summer vacations. Recently updated and look nice. Clean and fresh. But bathrooms show the age of the building. Still good do the price. Just odd to see a Quality Inn you approach from outside.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
mcds96:

Overall you seemed pleased with your stay. Yes we are an older property, but with the recent upgrades and the price we can't be beat. Hope to see you again soon.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012 via mobile

There was nothing that we found wrong with this hotel. The rooms were nice and clean the beds were soft pillows were wonderful. The rooms had flat screen tv's,coffee maker, microwave, and a fridge. The staff was very polite, and very helpful. The breakfast was great they had make your own waffle, biscuits and gravy, eggs, bagels and cream cheese, and much more. And the price was great for the rooms. The pool was wonderful and nice and cold.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
Traceypalmer:

Thanks for your review. I think we did a great job with the renovation and are the best value in Jackson.
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North Richland Hills, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2012

I stayed here recently and was surprised that this hotel has gotten bad reviews. It is an older hotel that has been totally remodeled. The room was clean and everything was new. The breakfast was great as well. Quiet and peaceful. The desk clerks in the am were all friendly and very nice. Great place for the money. I have been stopping over in Jackson Tn. for 30 years on my way to visit family in the east and this is just as nice as the other hotels in the area. I would stay here again.

Room Tip: They have many restaurants within walking distance. They do not have a fitness center but a nice cle...
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
Sheery G:

Thanks for the kinds words. I am happy you were pleased with your stay. Hope to see you on the return trip.
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2012

I booked a king room with a whirlpool and brought my dog. 1) the room was dirty. Very dirty. Whirlpool had hair in the drain and the headboard had grease stains. The bathroom wasnt much better. 2) the neighborhood was definitely not the best 3) the girl up front acted like my wanting to cancel my room was personal to her I will say at least she let me cancel without charging me

  • Stayed July 2012
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
MJ112Blue:

Please accept my apology for the condition of your room and the poor service you received. I have spoken to all involved and used the situation as an opportunity to further train our staff.

I hope you will give us an opportunity to earn you business again in the future.
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Hohenwald, Tennessee
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 3, 2012

This was our second stay here. The desk clerks were nice, rooms were clean and roomy and bed was very comfortable. The breakfast was average for continental, they did have biscuits and gravy but seemed less than some are having now, but it was plenty. The lady was very attentive to keep it replenished. Pool area was very clean. Would definitely recommend and check out Redbones across the road, a great place to eat!

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, General Manager at Quality Inn Jackson, responded to this review, September 5, 2012
Gwenda C:

Thanks for your review. Since your last stay we have added all new bedding so you will be even more comfortable on your next stay. Redbones has renovated as well. hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Jackson

Address: 535 Wiley Parker Road, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Jackson 2*
Number of rooms: 105
Official Description (provided by the hotel):
The Quality Inn is conveniently located near I-40 at Exit 80A. We offer 102 newly renovated rooms including two Jacuzzi Suites. All Rooms feature 42” HD flat panel televisions, high speed wireless internet, complimentary deluxe hot breakfast, in-room irons/ironing boards, coffee makers and hair dryers. Outdoor pool is open during season. There are six restaurants within easy walking distance and many more nearby. The Quality Inn is located just minutes from West Tennessee Healthcare Sportsplex, featuring 17 baseball and softball fields and Pringles Park baseball home to the Seattle Mariners AA affiliate the Jackson Generals.If you are in Jackson for business, leisure or need to house a team or large group, The Quality Inn is the perfect choice for all of your lodging needs. ... more   less 
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Also Known As:
Quality Inn Jackson Hotel Jackson
Jackson Quality Inn

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