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“Very helpful front desk” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chattanooga-Hixson

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Holiday Inn Express Hotel & Suites Chattanooga-Hixson
2.5 of 5 Hotel   |   4820 Hixson Pike, Hixson, TN 37343   |  
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Ranked #2 of 5 hotels in Hixson
Washington, IL
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Very helpful front desk”
5 of 5 stars Reviewed May 15, 2013

We stayed at this motel recently. I had requested an upper level room so no one would be above us. When we checked in my husband was told we were on the first floor, which was down one floor from the lobby. My husband showed the desk clerk, Chris, a copy of our reservation with a request for the top floor. When my husband came out to the car he told me that we were on the first floor. Just as he was telling me that, Chris came out to the parking lot and said there had been a cancellation. Seems because there was supposed to be a softball tournament and all the rooms were booked, it was raining, so Chris checked his computer and found the cancellation and gave us a room on the top floor. It was actually a suite. An upgrade to what we had requested.

We really liked the layout of the suite. Even though we were just a couple traveling together, the extra space was nice. When you first came into the room you were in the sitting area. Then the bathroom was between the sitting area and the bedroom. While it may not work as well for people with children, it was perfect for us. If one of us had trouble sleeping, we could go to the sitting area without disturbing the other one. Plus the bed was very far away from the door and the hallway, so noise was not a problem when we went to sleep.

After we first arrived we were in the sitting area watching TV. A couple of younger kids were running up and down the hallway for well over an hour. They were loud and making all kinds of noise. I finally called the front desk and asked if they could address the problem. The situation was taken care of immediately! The hallways were quiet the rest of the time we were sitting in that area. We were very impressed that the front desk response was so quick!

The motel itself was an older building but it had been updated very nicely. It was clean and all the staff were very friendly. We had a very peaceful night's sleep. This motel is obviously very customer service oriented. When you travel and need a place that will take care of your needs, this is the place!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, May 17, 2013
I am so pleased to hear that we were able to accommodate you better during your stay with us. We try very hard to make sure that everyone gets everything that they request for before they come to stay with us. Unfortunately some things are just out of our hands. Thankfully everything worked out for the best and you were able to enjoy your stay. I will definitely pass on this good review onto our hard working staff. We work hard to make sure you have a wonderful stay with us each and every time you come back.
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109 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Chattanooga, Tennessee
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 5, 2013

Overall I liked this hotel. All of the front desk folks were friendly and professional. The lady in the breakfast room was cheerfully and frantically trying to make sure everyone was happy, and doing a great job.

The room was clean, the bed was comfortable. I enjoyed using the little fitness room. The breakfast was good.

Though there is a shooting range next door, it is inside what is apparently a very solid soundproof building, so there is not an issue of noise with that as I had feared when I saw it.

Also, I don't like the color orange in room decor, but it looked much better in person than the photos suggested.

The only problem was that on the second morning of our stay there was no hot water for a shower. I couldn't even get it to tepid. I've experienced this in foreign countries, but not at a hotel in America. There were a number of us staying at this hotel for a conference, so it's likely that if there is only one water heater per floor, there could have been enough people using the showers at the same time to deplete the supply of hot water. The day before there was no problem with the hot water.

So, this may not be the very best choice if you are looking for a hotel for a conference stay where many of the guests in the hotel might be on a similar schedule. But, other than that one problem, I was pretty happy with this hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, April 16, 2013
We are so sorry to hear that you had problems with hot water during your stay. Unfortunately we were experiencing problems with our waters heaters at that time and have since remedied the problem. We hope that this will not deter you from staying with us again. Thank you so much for your honest feedback as we work hard to improve our service from each guests stay.
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Chattanooga, Tennessee
Top Contributor
144 reviews 144 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed February 24, 2013

My father and his husband got a room for the night at this hotel so that my 5 year old boys could swim in the indoor pool. The indoor pool was very clean. It also had a nice hot tub. There were plenty of towels set up in the pool area to use. Lots of nice tables. The pool area was private in a room by itself which is nice because sometimes indoor pools are kinda out in the middle of everything at hotels. The workout room looked nice. We were the only people at the pool and we swam 3 times so it was not crowded.

The room was very clean and nice. The rooms are a little cramped when you get 4 or more people in there but there is enough room to sleep, change clothes and watch tv. The hotel is in a nice part of town. People on here make fun of it being between a liquor store and a gun store. That is true but it is in the suburbs. I have lived in this area and it is not a high crime area. There is a nice mall nearby, restaurants, stores, Walmart, Kmart, Target, Bi-lo.

I also have used the conference room before for a baby shower I threw my friend. It was a decent price for a decent sized room. We used the chairs and tables and were able to squeeze about 50 people in there! It was tight but it worked. The staff was very helpful that day in helping us set up and having everything ready. The whole hotel always seems very clean in the hallways and parking lot.

So I would recommend this hotel.

Room Tip: If you want a room near the pool ask for a room on the bottom floor
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, April 16, 2013
We are so happy to hear that you had such a wonderful time with us! Thank you so much for taking the time to write such a good review about our hotel. We really appreciate it when someone can give us an honest review about about our service. We hope that with having such a great time with us you will come and visit us again in the future. We look forward to seeing you again and provided you with our friendly service.
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Mount Juliet, Tennessee
Top Contributor
81 reviews 81 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed January 22, 2013

This is why we chose to stay here - a known entity, and we were not disappointed. This was on the way to Hiawasse Refuge for us to see the Sandhill Cranes. The room was large and clean, and the bed was comfortable. The breakfast was the usual Holiday Inn Express offering. Cost was reasonable, and that's the main reason we stayed here.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, April 16, 2013
Thank you so much for your review. We're glad to hear that your stay was pleasant and we hope that if you return to the area you will think to stay with us again.
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Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Wow..great Holiday Inn Express. Kids loved it, food was excellent, pool was great, room was spotless and beautiful! The staff was courteous and friendly..A+!
Had to drive a bit off of the highway to get there, but was completely worth it. We were stopping for the night between a return trip from FL to IL. I was thrilled with this hotel!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, April 16, 2013
What a wonderful review, thank you so much. Our staff works hard to make your stay enjoyable and reviews like this keep us going in the right direction. We appreciate the time you took to make this review and we hope that your quick visit to Chattanooga will bring you back our way.
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Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 17, 2012

This Holiday Inn in Hixson is only fifteen minutes from Lookout Mountain and other areas around Chattanooga, TN. There is a large mall nearby with numerous eating places. My favorite is Panera's which is easy to get to and back out to the hotel. The rooms were well kept and the staff is very friendly. The breakfast area has lots of choices and the breakfast staff go out of there way to serve you. It was a real treat to stay there on two different occasions. It may not be Rocky Top, TN but it's close.

Room Tip: I don't know that there is a bad room. The closer to the front you are likely to have more nois...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeather, General Manager at Holiday Inn Express Hotel & Suites Chattanooga-Hixson, responded to this review, August 23, 2013
We're so glad to hear that you had a wonderful stay with us. We're happy to hear that our location was just perfect for you and that all the amenities you needed were just a hop skip and a jump away. We look forward to seeing you again the next time you visit our friendly town.
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Greenville, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2012

My family was vacationing and found this gem of a place to stay. The hotel is great! Free breakfast! Super nice employees especially the ladies who work the breakfast buffet who went out of there way to make my family's stay special! Great prices! Great pool for kids! And the best part about it is its location! We went to Ruby Falls, Incline Railway, The Zoo, to the Train Museum, and the Aquarium. All of this is within 15 minutes of the hotel. All of the bigger higher prices hotels are on the other side of Chattanooga...why would you ever stay there...STAY HERE!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Chattanooga-Hixson

Address: 4820 Hixson Pike, Hixson, TN 37343
Phone Number:
Location: United States > Tennessee > Hixson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Hixson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chattanooga-Hixson 2.5*
Official Description (provided by the hotel):
Welcome to the newest contemporary designed hotel Chattanooga has to offer. The Holiday Inn Express Hotel & Suites Hixson was designed with the modern traveler in mind, and is one of the only 100% non-smoking hotels in Chattanooga. The hotel is minutes away from downtown Chattanooga and the newly redeveloped River Front. Situated in Hixson the hotel is close to Chickamauga Lake and Marina, TVA, Northgate Mall, the Champions Tennis Club and numerous restaurants. This hotel in Chattanooga is also centrally located within a short drive of the South s biggest cities: Atlanta, Nashville, Knoxville, and Birmingham. Special amenities the hotel has to offer are free high speed Internet access, indoor heated pool and hot tub, micro/fridges, free hot deluxe continental breakfast, and a host of others. Businesses: TVA (Tennessee Valley Authority) and Sequoyah Nuclear Power Plant, DuPont, Komatsu, Gold Bond, Little Debbie (McKee Bakeries), Enterprise South, UTC, Erlanger Hospital, Memorial Hospital, Park Ridge Hospital, Central Baptist Church, Chattanooga Funeral Home. Attractions: Tennessee Aquarium, Downtown Chattanooga, Tennessee River Walk, Tennessee Rail Road Museum, Look Out Mountain (Ruby Falls, Rock City, Incline Railway), Chickamauga Dam/Lake, Chester Frost Park. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chattanooga-Hixson
Holiday Inn Express Hixson
Holiday Inn Hixson
Hixson Holiday Inn

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