We stayed here the last weekend in May and were very pleased with the stay. We found out when we got there that it was the weekend before the CMT music festival was going on and were completely satisfied. When we first got to the room we determined the air conditioner was not working properly and was not getting the room cool at all. We stopped back at the front desk and requested a new room and was told this was the only room available per our first room request with a queen bed. The manager sent maintenance by the room (who actually beat us back to the room) to test the unit and determined it was not working properly. After about a 15 minute wait hehad a new unit installed into the room and we never had any more issues. Great job!!! Great customer service and a nice hotel for the money. We requested a first floor non smoking unit after someone on here recommended it and were completely satisfied and taken care of.
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- Also Known As:
- Suburban Lodge Hermitage Hotel Hermitage
- Suburban Extended Stay Hermitage