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“This hotel has either incompetent management, or dishonest.” 1 of 5 stars
Review of Super 8 Hermitage

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Super 8 Hermitage
2.0 of 5 Motel   |   1414 Princeton Place, I-40- Exit 221B from Nashville, Hermitage, TN 37076   |  
Hotel amenities
Ranked #2 of 6 Hotels in Hermitage
Jackson, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“This hotel has either incompetent management, or dishonest.”
1 of 5 stars Reviewed August 28, 2010

Our secretary made the two reservations under my name. Both parties checked in at different time, and each provided their own credit card information. Both rooms got charged to my account, and the hotel management refused to correct the mistake. The only reason we stayed there to start with was it was it had some of the only rooms available convenient to our meeting. The room needed maintenance. The bed and pillows were uncomfortable. I was concerned about the cleanliness. I felt the room was over-priced for what was basically a dump, and that was before I knew I had been double-charged. Every time I called to trry to resolve this, the manger was always "out on the property". It was a Super 8 folks, not the Ponderosa Ranch. Out on the property? I would sleep in my car before staying here.

  • Stayed July 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    23
    40
    49
    32
    30
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Bartlett, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2010

My father had a stroke and was admitted into Summitt Medical at the end of January. Due to inclement weather, we tried to find a place close to the hospital. The Super 8 fit the bill. The first room we had was nice enough, but the adjoining room had some rather loud folks staying in it. We asked and were moved to another room without issue. The rooms were clean and comfortable. The breakfast was decent and much appreciated. Staff was friendly and helpful.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBant, General Manager at Super 8 Hermitage, responded to this review, November 21, 2010
We thank you for your review and look forward to having you as our guest again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
101 reviews 101 reviews
50 hotel reviews
Reviews in 68 cities Reviews in 68 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed June 24, 2010

The staff were super friendly, the room was clean and the breakfast was yummy! What more can I say? We slept good that night. The only thing was the outside part of the indoor/outdoo pool was closed off due to getting it inspected by the state and since the area had had all the rain and flooding everything was backlogged. Oh and it was a little difficult to find but once found it was a good value.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBant, General Manager at Super 8 Hermitage, responded to this review, November 14, 2010
We thank you for your candid review. We look forward to having you as our guest again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Top Contributor
137 reviews 137 reviews
89 hotel reviews
Reviews in 95 cities Reviews in 95 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed December 3, 2009

I chose this motel because of its proximity to the Summit Medial Center (less than 1 mile). This was a good stay for the price (around $50 plus tax). I had a king room which had a sofa, desk, largish mini-fridge, microwave, coffee set, and iron. The Wi-Fi was included as was one of those mediocre, motel-style hot breakfasts. In the mornings, though, it was as though locusts arrived to gobble up the food. There was enough to stanch hunger, however.

The room and TV are dated but kept in decent condition. My experience with staff members solving a couple of minor problems was extremely positive. Restaurants with table service are in the near vicinity, and the neighborhood did not seem sketchy. In all, the motel is nothing to get excited about and no disappointment either.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBant, General Manager at Super 8 Hermitage, responded to this review, November 14, 2010
We thank you for your review. We look forward to having you as our guest again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 2, 2009

After reading the reviews, I wasn't sure about this motel. We stayed at this motel for 6 days while attending the CMA music fest. The price was right, easy access to the freeway, walking distance to a few restaurants, and numerous restaurants within a short drive. The staff was friendly, the rooms were clean. I call this a sleeper, because the reviews were't flattering, but I was surprised of how good the rooms were. The breakfast was very good for a motel. This motel is definitely worth considering. I know I'll stay there again if we go to Nashville again

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBant, General Manager at Super 8 Hermitage, responded to this review, December 12, 2010
Thank you for taking time out to review our motel. We look forward to having you as our guest again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, MS
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2009

We chose this hotel for price, location, and baby crib availability (little choice of hotels offering cribs in this price range in the area). Usually stay at the Motel 6, but they didn't have a crib. Glad we took the chance with Super 8. It was a few dollars more, but the room was fine and it came with a breakfast (basic - English muffins, donuts, coffee, juice, cereal, etc.). The front desk staff were very polite and helpful...the crib was already in the room upon arrival. Room was older, but it was clean and quiet. We'll stay here again.

  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBant, General Manager at Super 8 Hermitage, responded to this review, December 12, 2010
Thank you for your review. We look forward to providing your hospitality needs again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Hermitage

Address: 1414 Princeton Place, I-40- Exit 221B from Nashville, Hermitage, TN 37076
Location: United States > Tennessee > Hermitage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Hermitage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Hermitage 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Super 8 Hermitage Hotel Hermitage
Super Eight Hermitage
Hermitage Super Eight
Hermitage Super 8

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