When I checked in at 1pm, the staff told me that my room would to ready at check in (3pm), I returned at 3pm and my room was still not ready on the second floor. They told me that the second floor rooms where renovation, and updated. I waited another 30 mins. and finally asked them to please find me a room. They put me in a room that the TV wasn't working, so moved me to a different room. This hotel is not very clean for being renovation; the carpet was covered in stains, the furniture was also stained.After getting settled in and relaxing, around 11pm my hotel door opened up from a guest that was given my room. What a surprise. I did complain to the night clerk, which stated that she had no idea that that room was occupied. The next morning while loading my car and returning to my room to find that my key would not work. I went to the front desk and explained my ordeal. With all that I went thru, Red Roof gave me my stay for free. No breakfast bar. However the location was fine--a safe spot near restaurants and the interstate.
Pet friendly, if possible ask to check room before checking in.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 5, 2012
Thank you to our guest from O'Brien, FL for taking the time out of your busy schedule to write a review about your stay at the Red Roof Inn In Goodlettsville, TN. I do apologize about the delay of getting you settled into your room. Rest assured that the situation has been addressed with my staff. We do have a check-in time of 3pm but my staff will do all they can to make sure you are placed in a room promptly when a clean room is available. I do invite to back for a return visit with us here in Goodlettsville, TN.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.