My family and I were just completely thrilled with our experience in this hotel. We were dead on our feet when we entered, Gary Hackett, the MOD greeted us with a smile on his face and a welcome you just don't see anymore. After we checked in I went back down to the lobby to inquire about local restaurants and he printed a list of options, however he must have noticed how tired I look because he recommended a place that delivers, that was absolutely delicious, as tired as I was I would have been very pleased had we driven to this establishment. It is so nice to know that the dying art of customer service is alive and well in this hotel. A big thank you Mr. Hackett!