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“No Complaints but it wasn't exceptional” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Goodlettsville, TN

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Country Inn & Suites By Carlson, Goodlettsville, TN
2.5 of 5 Hotel   |   641 Wade Circle, Goodlettsville, TN 37072   |  
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Ranked #2 of 17 hotels in Goodlettsville
Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“No Complaints but it wasn't exceptional”
3 of 5 stars Reviewed May 18, 2013

Hotel was nice, no real complaints, but it wasn't anything extra special either. Had a pool and spa, nice breakfast, but not exceptional, room was clean. We had a "suite" which included a sitting area. Good value for the money.

Room Tip: Pay the extra for the suite. Worth the $10 for the extra space.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your feedback. We are so glad that you were pleased with the value of our rooms, and we hope that you choose to stay with us again soon.

Country Inn & Suites
Goodlettsville, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 people have reviewed this hotel

Traveler rating
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75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
missouri, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 13, 2013

Wow, we hotwired this hotel and as soon as my daughter and I entered the lobby we felt something.strange. Nice hotel, clean rooms, great staff, but something not right. We had booked 3 rooms and all night we kept hearing some kid running up and down the rooms above us. We finally went down and talked to the desk and the desk clerk said that lots of weird things happen at night and she thought it was strange and now was a little scared to work the 3rd shift. After that the running stopped and I had my granddaughter in the shower. I hear a big thud and she starts crying saying that someone pushed her down in the shower.

Ok, now i am a lttle freaked out but we are so tired that we all go to bed around 9:00 p.m. everyone sleeps like a log. At 6:00 a.m. I get a knock on the door and it is the night manger (someone new) and she starts off with "I am sorry to bother you, but the man below you called and said he could not sleep all night as some kid was making loud noices and running in your room all night"

Anyone else had a wierd things happen there?

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your feedback. We apologize for the inconvenience caused by noise from the floor above you. In the future, we would be happy to accommodate your request to stay on the highest floor. Please let us know if we can do anything else to improve your next stay.

Country Inn & Suites
Goodlettsville, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013

This is a really nice property. Not so easy to find as the turn onto Wade Circle is under a bridge...who would expect. The staff was outstanding in every way. Very friendly and hospitable. Loved the fresh baked cookies always available. Breakfast was typical for an included meal. But the food was all fresh and a staff member watched diligently and ALWAYS washed the tables right after a guest left. My room on the 3rd floor was directly under the air conditioner on the roof. Noisy all night. Really took away from an otherwise well kept, clean and most comfortable room. Would most definitely stay again. Just in a room at the far side of the building.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your feedback. We are so glad you found our staff friendly and hospitable, and we apologize for the noise level in your room. When you reserve your next stay with us, we would be happy to accommodate your request to stay in a different room. Please let us know if there is anything else we can do to make your next stay with us more enjoyable.

Country Inn & Suites
Goodlettsville, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida Resident
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 27, 2013

We stayed at this property when it first opened in 2009. It looked and felt the same when we returned almost 4 years later. It is super clean! The rooms are very comfy and well laid out AND the cookies are great! But, the staff,...especially Gary, made us feel right at home again. Thanks for all you do!!! We also had great service from Al and Brit,....and the rest of the employees (sorry, don't we know all your names). We will definitely be coming back to this hotel when we visit family, friends and beautiful Tennessee again!! The location is just right, off I-65, close to everything!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your generous feedback. We are so glad you enjoyed your stay with us, and we look forward to seeing you again soon!

Country Inn & Suites
Goodlettsville, TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013 via mobile

I was very impressed by this hotel on our family trip south. The rooms were clean and cozy. I was especially pleased with the friendliness of the breakfast staff. They made driving 11 hours with two little ones seem a little less daunting.
I wish all people loved their jobs like they did!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, July 8, 2013
Thank you for your review! We are so pleased that you and your family enjoyed your stay with us, and we hope to see you again soon!

Country Inn & Suites
Goodlettsville, TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013 via mobile

I took my wife here on Christmas Eve for a special night. The staff was very nice I wasn't supposed to use a coupon for the night we was there but the lady at the desk let me. They also require a 100 dollar deposit if u pay in cash but she said not to worry coz I was kinda upset I really wanted the night to b special. She was awesome and the rooms were clean and amazing. We stayed in one in cookeville tn that was under renovation but they still accommodated their guest. It was quiet and the breakfast the next morning was very good. I'd stay here again anytime and I highly recommend this hotel....

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your feedback. We are so glad you and your wife enjoyed your stay with us, and we hope to see you again soon!

Country Inn & Suites
Goodlettsville, TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 12, 2013

We booked a Country Inn & Suites room because we thought it was one of the nicest chains available. However, the last two times have disappointed us. The reason we booked this hotel was because it had a hot tub (spa) and indoor pool. It's hard to find these amenities in the south.

We had driven for 11 hours through snow and icy roads (at home in Michigan) to get there. Upon check-in, we saw a note taped to the reception desk that said the Spa was closed. We asked the clerk and she told us it had to be inspected after having maintenance done on it. We were highly disappointed. We booked a hotel with a hot tub because we were traveling so long.

This is not the first Country Inn & Suites that has closed their Spa without informing the guests before they arrived. We booked this room several months in advance. The hotel should have e-mailed, called or snail-mailed us this information and given us the opportunity to cancel if we chose to do so.

After saying all that, I do have to tell you that the clerk was very accommodating - upgrading our room to a King suite with Jacuzzi in the room and discounting the rate.

The room was clean and comfortable, as we've found almost all the Country Inn & Suites to be. The only other hotel in this chain that was sub-standard (to say the least) was the one in Lebanon, TN. It was disgusting and a little scarry! The manager there was not in a mood to help or listen much.

The hotel sits up on a hill close to the highway, but you can't hear the traffic. Very easy to get to.
The carpeting in this hotel - Goodlettsville, TN - was outdated, but clean. Funny story: when we filled the Jacuzzi with water and turned on the jets, they sprayed totally out of the tub, hitting the walls and covering the tile floor! Apparently, the jets were turned upward - probably when the tub was cleaned. The Jacuzzi was nice and totally needed.

Would we stay here again? Sure ... but we would call and ask if the Spa was open first.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krp2b, Manager at Country Inn & Suites By Carlson, Goodlettsville, TN, responded to this review, June 28, 2013
Thank you for your feedback. We apologize for the inconvenience you experienced, but we are so glad you were pleased with your free upgrade to a Jacuzzi Suite. We hope to see you again soon!

Country Inn & Suites
Goodlettsville, TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Goodlettsville, TN

Address: 641 Wade Circle, Goodlettsville, TN 37072
Phone Number:
Location: United States > Tennessee > Goodlettsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 hotels in Goodlettsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Goodlettsville, TN 2.5*
Official Description (provided by the hotel):
100% non-smoking facility. Hotel Offers Spacious Hotel Rooms. When searching for hotel rooms near Nashville, the Country Inn & Suites offers several choices. Perfect for business travel or families, our Goodlettsville hotel rooms range from King Rooms to Extended Stay Suites and include everything from pull-out sofas and wet bars, to cable TV and coffee makers. Featuring an abundance of amenities, the Country Inn & Suites is not to be missed. Pet Fee Applied at Check-In . Pets only 25lb or under allowed. ... more   less 
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Also Known As:
Country Inn And Suites
Country Hotel Goodlettsville

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