We booked a Country Inn & Suites room because we thought it was one of the nicest chains available. However, the last two times have disappointed us. The reason we booked this hotel was because it had a hot tub (spa) and indoor pool. It's hard to find these amenities in the south.
We had driven for 11 hours through snow and icy roads (at home in Michigan) to get there. Upon check-in, we saw a note taped to the reception desk that said the Spa was closed. We asked the clerk and she told us it had to be inspected after having maintenance done on it. We were highly disappointed. We booked a hotel with a hot tub because we were traveling so long.
This is not the first Country Inn & Suites that has closed their Spa without informing the guests before they arrived. We booked this room several months in advance. The hotel should have e-mailed, called or snail-mailed us this information and given us the opportunity to cancel if we chose to do so.
After saying all that, I do have to tell you that the clerk was very accommodating - upgrading our room to a King suite with Jacuzzi in the room and discounting the rate.
The room was clean and comfortable, as we've found almost all the Country Inn & Suites to be. The only other hotel in this chain that was sub-standard (to say the least) was the one in Lebanon, TN. It was disgusting and a little scarry! The manager there was not in a mood to help or listen much.
The hotel sits up on a hill close to the highway, but you can't hear the traffic. Very easy to get to.
The carpeting in this hotel - Goodlettsville, TN - was outdated, but clean. Funny story: when we filled the Jacuzzi with water and turned on the jets, they sprayed totally out of the tub, hitting the walls and covering the tile floor! Apparently, the jets were turned upward - probably when the tub was cleaned. The Jacuzzi was nice and totally needed.
Would we stay here again? Sure ... but we would call and ask if the Spa was open first.
- Official Description (provided by the hotel):
- Located just off I-65, the Country Inn & Suites By Carlson, Goodlettsville, TN treats guests to generous amenities like a heated indoor pool, free high-speed Internet access and the complimentary, hot Be Our Guest Breakfast buffet. The hotel's location in Goodlettsville, TN near Nashville attractions and businesses like Dollar General Corporation makes it ideal for both business and leisure travelers. Guests can work out on the treadmill in the fitness center or relax by the lobby fireplace with a book from the Read It & Return Lending LibrarySM. The hotel also offers a business center, meeting facilities and spacious suite options to ensure all your travel needs are met. ... more less
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- Also Known As:
- Country Hotel Goodlettsville
- Country Inn And Suites