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“great overnight spot” 5 of 5 stars
Review of Courtyard Nashville Goodlettsville

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Courtyard Nashville Goodlettsville
3.0 of 5 Hotel   |   865 Conference Drive, Goodlettsville, TN 37072   |  
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Ranked #1 of 16 Hotels in Goodlettsville
Raleigh, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“great overnight spot”
5 of 5 stars Reviewed July 28, 2011

We stayed here on our first night of a cross-country trip and it certainly got our journey off to a fantastic start. The hotel is bright and well-decorated, very up-to-date and clean. No free breakfast, but a cafe in the lobby that prepared basic meals and offered yogurt parfaits etc. It was much better than we were expecting. Highly recommend. One caveat -- the room we used had a fold-out sofa that my daughter slept on and it was seriously uncomfortable -- but the regular beds and linens were fine.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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124 reviews from our community

Traveler rating
    49
    57
    15
    2
    1
See reviews for
36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
new york ny
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2011

Let me make this review short and sweet. On a scale of 1-10 this hotel and its staff are an 11. From the moment I first called about making a reservation to the time I left EVERYTHING was outstanding.Staff ,room ,app of hotel everything was new and sparkled.Unless you are a complete idiot ,stay here when in the Nashville area and you will leave happy.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
139 reviews 139 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 13, 2011 via mobile

We recently stayed at the courtyard and it was very nice, clean and good location. Its a pretty new property About 13 miles from downtown Nashville but not a bad drive. Good neighborhood.

  • Stayed June 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 4, 2011

Hotel was okay. It seemed older then the stated 1 year. Rooms are very cramped with over sized furniture. The indoor pool was very small and the bistro food is overpriced. Overall I would call this hotel average. Very disappointed paying $150 + a night.

  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
108 reviews 108 reviews
14 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 8, 2011

We were heading north after a vacation and wanted to stay north of Nashville. Stayed here based on reviews on Trip Advisor. I booked it by calling the Marriott toll free number. The operator gave me a weekend rate and a complimentary hot breakfast. Hotel is very clean, lovely rooms, and the staff was very helpful. Glad we chose this hotel. If you stay here, you should definitely eat at Chef's Market--awesome food!

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kentucky
Top Contributor
107 reviews 107 reviews
77 hotel reviews
Reviews in 64 cities Reviews in 64 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed April 8, 2011

Recently stayed mid-week in this newer Courtyard property. As you would expect, tons of business travellers here during this time. In terms of the hotel, absolutely no problems. Hotel was exactly as I expected it to be.

Rooms were good--clean, spacious and what you would expect from a newer Courtyard property. did have flat-panel Tv with HD channels. Room included a mini-fridge to store food or drinks if needed.

Bathroom was good, too. Sink and vanity was located in bathroom itself. Decent sized shower. Toilet was located behind a small privacy wall next to sink. Importantly, everything was clean.

We used the indoor pool. My kids wanted to swim. Water was a little cold. Size of pool was fine--probably larger than most indoors. Property had an outdoor area, patio area behind the hotel. we could see this through the windows from the pool area. Also noticed the workout room--small but adequate. did notice they had a treadmill and bike with tv screens on them.

Large sitting area and breakfast/dinner area off from lobby. Everything seemed fine to me.

My only problem was with the front desk service both at check-in and check-out. Check in was slow. Had to wait in line of 2 people for about 3 or 4 minutes. Never could figure out why things were taking so long. We arrived around 9 PM. Only saw 1 person at check-in.

Check-out was ridiculously slow. For some reason, they did not print a receipt and slide it under the door. So I wanted to make sure everything was straight with my account before leaving. I headed to the front to turn in my keys and get a receipt.

As I arrived, the clerk was on the phone--I am assuming with a management person. Another customer was standing and waiting in front of me. After about 2 or 3 minutes on the phone, she hung up and began to wait on us. I gather she couldn't figure out how to work something on their computer.

The customer in front of me was wanting to get a room (at 10 o'clock am). Of course, no reservation. I then proceeded to listen to their conversation about anything and everything as she tried to get him checked in. This took at least 7 or 8 minutes. Once again, only 1 person at the front desk.

Finally, she got him taken care of and I was able to check-out and get a receipt to verify my charges. Thankfully, she was able to print my receipt immediately. But all in all, I stood in the lobby for 15 minutes to get checked out.

I was not very impressed by the customer service at this property. Having said all of this, the hotel itself is fine. I would state it is above-average. I just hate waiting 15 minutes for something that could have been slipped under my door (like 95% of the other Marriott properties I stay in on a regular basis). The wait was so long that my wife calls me on the cell phone from the car to make sure everything is ok.

In the end, nice property, very poor front desk service.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisle, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 2, 2011

This hotel is in north suburban Nashville, near I-65. Has only been open about one year, and is apparently typical of newer Marriott Courtyards. We stayed at one in McDonough, GA on the way to Florida, and this one on the way home to Illinois. A good choice...new, clean, quiet, comfortable, convenient to interstate. Casual restaurants and fast food are within 5 minutes drive time, if the hotel bistro doesn't do it for you. (It's open for light meals until 10 p.m., but we didn't avail ourselves of it.)

The rooms are tastefully decorated, comfortable, and efficiently designed. Their condition reflects the relative newness of the hotel. The beds are standard Marriott...great. Our bathroom featured a tub/shower combination, and was clean and sufficiently spacious. Staff was friendly and helpful. Noticed there was a station in the lobby for printing boarding passes, as well as several PCs for guest use nearby. Wired high speed internet is available in room and is complimentary.

Might be a little more expensive than some of the value oriented motels (we paid $131 for one night, tax included), but in this case, you get what you pay for. In summary, a very good place to stop for a night.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Nashville Goodlettsville

Address: 865 Conference Drive, Goodlettsville, TN 37072
Location: United States > Tennessee > Sumner County > Goodlettsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Goodlettsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Nashville Goodlettsville 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Courtyard Nashville Goodlettsville Hotel Goodlettsville

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