Stayed two nights for a wedding...everything about the hotel is average, and that's fine. However, I needed a safe for some personal items, and they were unable to provide the keys to their safe deposit boxes. They offered the boxes at their sister property the Fairfield Inn... They didn't have keys for their boxes either. How is that possible? They are in the hospitality business. I was assured by the District mgr and the assistant mgr that they would resolve the problem immediately ... It was never resolved . I'm sorry didn't help me... What I needed was the problem solved. The morning we left, the manager offered his apologies , which didn't help me, I'd already heard enough of those. I used the incompetent word, and he was offended, however, I can't think of another word that fits the situation.
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- Also Known As:
- Residence Inn Memphis Germantown Hotel Germantown
- Residence Inn Germantown
- Germantown Residence Inn