I came here in 2013 for 30 days and 2014 for 31 days in the summer, so I've had quite my share of experience with this place.
-Nice area, local convenience store (Walgreens), a Subway, a few other restaurants in walking distance, and a really close Farmer's market with a lot of healthy foods. There's also a huge shopping plaza with Kroger's and other stores just down the street.
-Comfortable beds and pillows
-Decent breakfast (eggs was the only thing I took, and milk)
-Cool fireplace, good temperature control (other hotels have issues with this)
-Kitchen is very spacious and contains everything one might need. Cutting board, utensils, plates, pots, bowls, pans, skillets, etc.
1. Most of the housekeeping employees
-First of all, I have to be very blunt and mention, they were ALL African-American for some reason. Not a single employee I saw was white, which I found kind of strange. They had some kind of clique and they all kept talking in very, VERY loud voices about what they did the night before. They were so loud I woke up at least 4-5 times in the few hours they were cleaning the rooms. I don't understand why they had to scream down the hall even when I politely mentioned I was trying to sleep. My work was all night and I sleep all morning. I always had a do-not-disturb sign and never got disturbed.
-The second year I used this hotel, one of the sinks was leaking in the bottom cabinet and the carpet nearby got wet. When I called the front desk they said it'd have to wait till morning. I mentioned I was working all night and could not stay awake all morning waiting for an "engineer", so I scheduled him for late evening. I woke up at 10am with some man trying to open my door (I had the latch/lock thingy) and I jumped up and went to the door. He said "Oh I thought nobody was here."
I told him "So if nobody was here you were just going to enter my room? I clearly have a Do Not Disturb sign hanging. I also requested an evening inspection of the leak with all due respect." He said he wanted to leave early for the day and he left without checking the sink. This was a one-time incident but I thought I should mention it.
-Snack costs were a ripoff. I came down 20 minutes late for breakfast (my fault) to get one of the small milk containers and they said they closed. I told them I worked all night and they didn't care to accommodate me, which..I'll overlook. But then I was told to buy milk for $2 if I wanted one (it was about 8-10 fl oz.). $2. for a cup of milk. After my free breakfast time ended by 20 minutes. Really? The businesses that are beloved to people are beloved because customer service tries to go above and beyond. I hardly was asking for that.
Some idiots exist in the world and unfortunately I woke up on a fire alarm during the daytime at least 2 times this year and 4 times last year. This means you gotta take your valuables, if you have any, and run outside. After the first incident, I stopped doing that because it was so ridiculous. But you'll lose hearing in your ears for at least 10 minutes after the alarm stops. And it takes about 10 minutes for the firetruck. So....goodluck with the fires. One was popcorn burning because idiots don't know how to make things.
Overall it was a nice place but next year when I return for a month, I probably won't come back, I didn't really see anything that was really worth the price here. Especially when it came to customer service. You'd think an elite status or multiple weeks would help, but nope. This place is going downhill and the value is no longer worth it at that cost.
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- Also Known As:
- Residence Inn Memphis Germantown Hotel Germantown
- Residence Inn Germantown
- Germantown Residence Inn