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“Fantastic” 5 of 5 stars
Review of Residence Inn Memphis Germantown

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Residence Inn Memphis Germantown
3.0 of 5 Hotel   |   9314 Poplar Pike, Germantown, TN 38138   |  
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Free Parking
Ranked #5 of 8 hotels in Germantown
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Fantastic”
5 of 5 stars Reviewed February 12, 2013 via mobile

I was in town for 3 nights with my Wife and two Daughters. We chose to stay in Germantown for geographic reasons. The hotel was very clean inside and out. Breakfast was awesome, I couldn't get my girls away from the waffle maker. All of the employs were extremely friendly and very willing to offer assistance each time we passed them, they all seemed to be working together to make our stay pleasant., always asking how they could help us. I will definitely stay here again in the future.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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65 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2013

I use to go there for business trip with my spouse. I would say this place is worth for me and better that hilton in that area.They have very good verity of Breakfast for both veg and non-veg people. Staff is very good and provide great service.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 5, 2013

This was, by far, the worst place I have ever stayed in over 50 years of traveling around the world. The suite was filthy and crawling with bugs. The carpet had not been swept in a very very long time. The towels in the bathroom had been used, were still wet, smelled, were rags, and had been hung back up for us to use. The bathroom had not been cleaned. There was poop in the toilet and dirt in the bathtub! The television didn't work, the sheets on the bed were dirty and threadbare, and the torn and filthy matress pad under the sheets was fully visible under the sheets. For the first time ever, I slept in my jeans, sweater, and socks so that I didn't have to touch the sheets. The refrigerator made a horrible noise throughout the night so it was impossible to sleep. The thermostat didn't work and we about froze. We had planned to stay three nights. We stayed one and would not have stayed that night had it not been so late. I have told everyone that I know about this hotel/motel. It was truly the worst place I have ever stayed!

Room Tip: Stay anywhere but here. You could not do worse!
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Germantown hotels

New Orleans, Louisiana
Top Contributor
138 reviews 138 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
408 helpful votes 408 helpful votes
3 of 5 stars Reviewed September 4, 2012

We stayed at this hotel for a week. The hotel was roomy and comfortable. Breakfast and dinner were included most days, but were not very good. The rooms were very large but not clean and were in terrible need of updating.
The bathroom was covered in red and black mold. It was so bad that I borrowed bleach from the front desk and cleaned the bathroom myself. It was completely unacceptable. The tub looked like it had not been cleaned in months. There was also someone else's pubic hair on the bathroom floor.
The kitchen was old and out of date. The plates on the cabinets were not clean and I had to rewash them before I used them.

Room Tip: All rooms are comfortable but not as updated and as clean as they need to be.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, Tennessee
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 21, 2012

I've stayed at this hotel several times and it's comfortable with polite staff. It's in a good location near (with a car) to many restaurants and shopping. I found it to be quiet and the breakfast was good. However I went down around 9am and the cold items had already been put away. When I asked about breakfast being served until 9:30am, I was quickly taken into the pantry and I was able to get yogurt and milk.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2012

I recently stayed at this hotel because the Courtyard was booked. I am currently a Marriott Gold Member. This hotel was awful. I first checked in and went to investigate my room. I have been doing this now religiously because of problems with bed bugs. To my surprise when I moved away the top mattress, there were indeed black things that looked like dead bugs to me along with hairs all over the bed. I immediately left and requested a new room at the front desk.

I was given a handicap room. The room was not cleaned well but did not have any problems on the mattress. Unfortunately later in the evening I discovered hairs on the toilet, in the bathtub and stains all over the bathroom wall.

I also tried to turn on the heat in the room because it was a chilly evening. To my dismay I determined the heat was not working at all and woke up to a chilly 60 degrees in my room.

I have stayed in Residence Inns before and this particular hotel is not up to standards.

Be very cautious if you choose to stay and double-check your room is clean and functioning before unpacking. Suggest the Courtyard which is much higher quality and service. If booked, go to the Marriott by the Airport.

Room Tip: Be very cautious if you choose to stay and double-check your room is clean and functioning before un...
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  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
73 hotel reviews
Reviews in 53 cities Reviews in 53 cities
302 helpful votes 302 helpful votes
2 of 5 stars Reviewed April 16, 2012 via mobile

Accommodations are functional but not up to RI standards. Soundproofing needed so train doesn't disturb guests' sleep. Updating worn furnishings would improve comfort & eye appeal. (Bedroom was more cramped than typical-sized RI bdrm.)

Best serves as a place to lay ones head (with earplugs if within earshot of train).

Nice breakfast & modest evening meal (hoped for healthier options). Kitchenette is ideal if you've time to prepare meals. 

Situated in lovely residential area.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Memphis Germantown

Address: 9314 Poplar Pike, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Memphis Germantown 3*
Reservation Options:
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Also Known As:
Residence Inn Memphis Germantown Hotel Germantown
Residence Inn Germantown
Germantown Residence Inn

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