We stayed at this hotel due to its close proximity to the hospital. Our family was called in from VA, NC, AL since my F-I-L was gravely ill.
Arrived at hotel on Saturday, 2/12/11. Was called to hospital during middle of night. Came back to hotel at 2:30am and tried to get in using room key. The sliding front doors were DEADBOLT locked. Called hotel, no answer. Rang bell in foyer, no answer. Knocked on glass sliding doors, no answer. Finally, my brother-in-law walked around building and found a way in through side door. It took him at least 15 minutes or more trying to get the front door unlocked. During this time, NO ONE from the front desk was ever seen. Once we finally got in the hotel, we took pictures of the clock at the front desk, took picture of the staff personal belongings just lying around, took picture of front desk with no attendant. The front door being dead bolt locked goes against FIRE CODE!! If it took us at least 15 minutes to figure out how to unlock the sliding front door, can you imagine the chaos if there was a fire in the hotel and the front door was locked???
We tried to call hotel from the hospital to notify additional family members of where we were and the front desk staff did not answer the phone. The phone just rang and rang and rang. Again, we noticed this when we returned back to the hotel and was locked out.
The General Manager did call my brother-in-law after he called and complained. We did get a Saturday night stay complimentary along with breakfast, but in reality, the ramifications of being locked in/out is dangerous.
Room was clean, but small.
Bathroom (shower/toilet) did not have good lighting.
- Official Description (provided by the hotel):
- Welcome to the Courtyard by Marriott Germantown. Get your day started properly with a trip to our Bistro where you can Eat. Drink. Connect. And enjoy a Starbucks Café Latte. Relax yourself in our indoor heated pool and revitalize yourself in our soothing indoor whirlpool. We have Wireless Internet, you can combine work/pleasure. You can work while enjoying watching your family poolside ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Priceline, Expedia, Orbitz, TripOnline SA, Hotels.com, Odigeo and Tingo so you can book your Courtyard Memphis Germantown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Memphis Germantown Hotel Germantown
- Courtyard Germantown
- Germantown Marriott
- Germantown Courtyard