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“Quality!” 5 of 5 stars
Review of Fairfield Inn Memphis Germantown

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Fairfield Inn Memphis Germantown
2.5 of 5 Hotel   |   9320 Poplar Pike, Germantown, TN 38138   |  
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Ranked #4 of 8 Hotels in Germantown
Yonkers, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Quality!”
5 of 5 stars Reviewed 1 week ago

The beds are very comfortable and the hotel, like all the Fairfield's, is clean. Flat screen television, continental breakfast and a charm of it's own. That's the greatest thing about Marriott, I know it's going to be consistent in it's quality. Great stay.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, Sales Manager at Fairfield Inn Memphis Germantown, responded to this review, 5 days ago
Thank you for sharing with us about your great stay. Our goal is to provide excellent customer service. Our staff will enjoy hearing about your kind words. We look forward to hosting you again in the near future.
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31 reviews from our community

Traveler rating
    16
    11
    2
    2
    0
See reviews for
16
4
Solo
0
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Saint Charles, Missouri, United States
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel as usual for rooms, looks and their hot breakfast, pool, location! Male working the front desk not so great-lied directly to our face as well as to another guest prior to us that had checked in.

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiara K, Front Office Manager at Fairfield Inn Memphis Germantown, responded to this review, 1 week ago
Valerie,

Thank you for taking the time out to let us know about your stay with us at Fairfield Inn & Suites Memphis Germantown. We apologize for the issue you encountered with the staff member mentioned, and we assure you that the issue has been address and corrected. We hope that you choose us again when you're in the Germantown area so that we can share with you the exceptional guest service on which we pride ourselves! Thank you, and have a great day.
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Mentor, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

We made plans to visit Tenn. for a funeral and had a 11-12 hour drive to get to our destination. Walking in to the hotel I was met by one the best Front desk personnel ever. Regardless of the time about Mid Night Devone was very inviting and very helpful. When we called down with a question his reply was "No worries". You don't get that helpful attitude at all Hotels also breakfast was nice and room was clean.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Fairfield Inn Memphis Germantown, responded to this review, 2 weeks ago
Thank you Alisa for letting us know about your recent experience at the Fairfield Inn & Suites - Germantown. Our staff strives to ensure excellent guest service is provided to all of our guests. We are delighted Davone did such an outstanding job in taking care of your requests while you were our guest. We will share your kind comments with Davone and our other staff members. We hope to serve you again in the future.
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Calera, AL
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a getaway of adventure. We wanted to spend our money enjoying food and activities of Memphis area. This hotel is around 15 miles from downtown but we were okay with that. This was an awesome value for a nice clean hotel. The staff was really nice and accommodating and the area seemed safe. The walls were kind of thin but hey we didn't really hear much until the morning anyway. there is a train pretty close and we heard it faintly but not enough to disturb sleep.

Breakfast: It was okay. Typical spread of fruit, cereal, oatmeal, french toast, bacon, bagels and muffins...oh and the powdered egg product. The waffle machine was broken but there was enough to choose from so really didn't disappoint.

Area: There were restaurants, shopping and movies close by. A Walgreen's was just outside of the back door.

We enjoyed our stay and if you are looking for a clean, affordable good night's rest, this is it.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Fairfield Inn Memphis Germantown, responded to this review, 2 weeks ago
Thank you for letting us know about your recent experience at the Fairfield Inn & Suites Germantown. We are delighted to know the hotel met your needs of being a nice, clean and affordable location that is close to restaurants and shopping. Our staff strives to ensure each guest has a pleasurable experience and we are so glad you enjoyed your stay. We hope to serve you again in the future.
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North Little Rock, Arkansas
1 review
5 of 5 stars Reviewed April 18, 2015

I have stayed at numerous fairfield inns and this has been the best one by far. The building has went through a remodel and the inside and out look like it was built yesterday. The rooms were clean and the decor was nice. Breakfast was also great. The night auditor was extremely helpful not to often i meet a night auditor with his professionalism. The hotel is located ina very nice area and close to anything in memphis you need to get too.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason Q, General Manager at Fairfield Inn Memphis Germantown, responded to this review, April 21, 2015
Thank you Brian for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. We are thrilled to know you enjoyed breakfast and the clean property. I will pass along to the staff. It is always our intent for every guest to have a pleasurable stay. We hope too see you again in the future.
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Benton, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

I recently booked a reservation online. After finding out that it was through some 3rd party booking service, with no name or no correct number and no information about my reservation, I was in tears!
So I called Fairfield Inn directly to see what was going on and if they had recieved the reservation. I spoke with Devone several times through the evening. He patiently worked his way through the line of parties, calling for me as an advocate!
He did the talkiing while I waited on the phone in fear that I had been scammed along with the Fairfield Inn.
Finally he reached the end of the chain. He asked that they send me an email that clearly gave a name and all pertinant information.
Earlier I did not think that rest and sleep would be a part of my night......But, THANKS to Devone, a restful night is soon to come.
My Family & I have use both hotels, Fairfield and Residence, we have always had lovely stays, great service, and made family memories. Give them a try, if there is a problem call Devone, he will make sure your have a restful night! Thanks Devone!!!!!


phone. tif I called had any of my information!s about in tears! After many phone calls to very strange companies not having my information The Charge had gone through! No number and not even realizing what i di

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review, April 16, 2015
Gayle, thank you for letting us know about your recent stay at our newly renovated Fairfiels Inn & Suites Memphis Germantown. I appreciate you letting us know about the service you received from Devone. I will pass your comments along to Devone. It is always our intent for every guest to have a pleasurable experience. We hope to see you again in the near future.
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Hamilton, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

I want to give Jason Quinn the manager at this location a shout out!! We booked a room and requested a roll a way bed for a last minute addition to our guest list (Grandmother) the night before we arrived we received a call from the desk attendant on duty stating the roll away did not fit in the room we booked!!! Needless to say sleep was horrible..4 Adults and 1 child in 2 queen beds...uggh!!! The second night the manager was on duty and we asked again if we could squeeze the roll a way into the room.. after telling him about the call and our very uncomfortable night..he was very surprised and apologized for the inconvenience... Immediately brought the single size roll a way (that fit and had ample room to spare) and a pint of ice cream for the kids!!! We all had a great nights rest thanks to this Great Manager Jason Quin!!!!

Room Tip: This location is parallel to train tracks!! But beds are VERY comfortable!!
See more room tips
  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie G, General Manager at Fairfield Inn Memphis Germantown, responded to this review, April 15, 2015
Leah,

We appreciate you letting us know about your recent experience at our Newly Renovated Fairfield Inn & Suites Memphis Germantown. The staff will be thrilled to hear your comments. It is always our intent for every guest to have a pleasurable stay. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Memphis Germantown

Address: 9320 Poplar Pike, Germantown, TN 38138
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Memphis Germantown 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Fairfield Inn Memphis Germantown Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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