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Fairfield Inn Memphis Germantown: Traveler Reviews

2.5 of 5
9320 Poplar Pike, Germantown, TN 38138
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Fairfield Inn Memphis Germantown
Ranked #7 of 8 hotels in Germantown
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33 reviews from our community

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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Great Staff but the Hotel is showing it's age”
4 of 5 stars Reviewed September 7, 2012

The staff make this hotel. I stay here at least 2 times a month and have for several years. The hotel itself, while clean, is on the tired side. The breakfast, like all Fairfields is nothing special. It has a great location for restaurants and all else in Germantown, which is by far the safest place to stay in the Memphis area.

As I said though the staff is the best.

Room Tip: Try to stay as far away from the train track if you are a light sleeper.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sherpa2286 about Fairfield Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora, Illinois
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Good and Bad for Fairfield Inn”
2 of 5 stars Reviewed July 26, 2012

We stayed here for 4 nights. We were very disappointed overall. Liked the location, the pool and hot tub. Water temps for both were wonderful. Towels were scarce and thin at the pool and hot tub.

Fresh baked cookies in the evening was nice, although we were only there one evening for them. Breakfast was just okay, enough to get the day started. They should consider an upgrade on breakfast.

Had to ask for coffee in the room and extra TP when it was low. They apologized.

Internet worked fine. Front desk people were very polite and helpful.

Thought that the cleaning gals were grumpy or rude, not sure which category to put them in. They were either really unhappy or just rude, possibly due to unhappiness. Our key was accidently deactivated half way thru our stay. They apologized and reactivated.

We often stay with the Marriott brand and I have to say this is the worse experience we have ever had with Marriott .

The beds were so so, although we are used to a tempurpedic. The pillows were horrid, bring your own !

There is a Walgreens closeby if needed. There are railroad tracks nearby. They are pretty active, which did not bother us as we are used to trains, but if you are not, it could be bothersome.

The best part of the stay here had to be the pool and hot tub !

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gak909 about Fairfield Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Nice place a little remote”
3 of 5 stars Reviewed June 16, 2012

The staff was very accommodating, they had fresh chocolate chip cookies each night. The property is a little old but maintained ok. Make sure you book this at a value price and its a good place I got it for $50 a night on price line.com and at that rate it was a great value.

Great pool and whirl pool. coffee in room, good breakfast kind of in between hot and continental as they have stuff to microwave and waffle machines.

Walgreens right next door.

Room Tip: There is a railroad close by and this might wake you.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dan P about Fairfield Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Charles MO
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not the best, and smelly.”
2 of 5 stars Reviewed June 4, 2012

This hotel was in a nice area of Memphis that seemed safe. We were not bothered by the noise of the trains, we were on the front side of the building above the entrance. The indoor pool area was nice.

However, there was a strange smell and LOTS of deodorizer spray that must have been someone's idea of a solution to the smell which really made it worse. It was so strong that I could smell it on our clothes even after leaving the hotel. This is supposed to be a smoke free hotel, and maybe that's what they were trying to cover up; but yuk, I think that smoke smell might have been better. It was especially bad in the hallway right in front of our room. Plus, everything (carpets, floors, furniture) seemed kind of sticky and not especially clean. Now that I think of it, maybe the stickiness was from all of the heavy-handed air spray.

The room a/c was either on, loud and very cold, or turned down and not cool, not much in between. The king bed was lumpy, pull out mattress was dirty and gross.

Breakfast was just ok, mostly prepackaged stuff aside from the Belgian waffle iron for make your own waffles.

I think that for the price we paid we could have made a better choice. Would not stay here again.

Room Tip: We were not bothered by train noise on the front side of the building, but we did have lights on all...
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask mama342 about Fairfield Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Better choices than this!”
1 of 5 stars Reviewed May 25, 2012 via mobile

The hotel sits right next to train tracks that are apparently a major coal artery. Trains will come through many times throughout the night and they do blare their horn loudly every time. Good luck getting some sleep! Our room smelled horrible and was not very clean.

When I complained to the front desk the manager did offer to find us another hotel. Unfortunatly there were no rooms available in a reasonable proximity. She also offered to smother the room in deodorant which we declined. Why make it worse?

If you have other options available take it. This is not worthy of the Marriott name.

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
Ask The-Cardinals-Rock about Fairfield Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort Inn & Suites
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3 of 5 stars 56 Reviews
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Additional Information about Fairfield Inn Memphis Germantown

Also Known As:
Fairfield Inn Memphis Germantown Hotel Germantown
Fairfield Inn Memphis Germantown Hotel
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield
Germantown Fairfield Inn
Address: 9320 Poplar Pike, Germantown, TN 38138
Phone Number:
Region: United States > Tennessee > Germantown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
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