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“Visiting Memphis” 5 of 5 stars
Review of Homewood Suites by Hilton Memphis Germantown

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Homewood Suites by Hilton Memphis Germantown
3.0 of 5 Hotel   |   7855 Wolf River Boulevard, Germantown, TN 38138   |  
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Ranked #1 of 8 Hotels in Germantown
Greensboro, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Visiting Memphis”
5 of 5 stars Reviewed October 30, 2013

The Homewood Suites in Germantown, TN was an excellent choice for visiting Memphis. The hotel was clean and furnishings were nice, not worn as with many hotels. The area was nice and I felt safe. Lots of resturants nearby - not walking distance but a < 5 minute drive gave lots of choices. In the hotel, having the bedroom in a separate room from the kitchette and living room area also meant that it was further from the hallway so it was very quiet and we slept like babies.. The breakfast was great and made a good start to our day touring Memphis. I highly recommend the Homewood Suites in Germantown.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 4, 2013
Thank you for choosing the Homewood Suites in Germantown! We definitely strive to keep our accommodations in tip-top shape, and we are so glad to hear that you enjoyed everything! Hopefully we will have you back with us again soon!

Sincerely,

Sharbour A. Ray
Assistant General Manager
Homewood Suites Germantown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Norfolk, United States
1 review
5 of 5 stars Reviewed October 29, 2013

My experience with Homewood Suites was incredible. The rooms were beautiful, neat, clean, fresh!!! I visited for business and would come again for pleasure. My stay was affordable, however I felt like a "valued guest". Excellent stay!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 4, 2013
At our property, everyone is a valued guest! We are so glad you enjoyed your time here, and we can't wait to have you back! Thank you so much for taking the time to review your stay.

Sincerely,

Kayla Pennington
Director of Sales
Homewood Suites Germantown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
missouri
Top Contributor
89 reviews 89 reviews
14 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 28, 2013

excellent stay. reservations, check-in and stay all went well with no problems at all. front desk staff was most helpful. would certainly stay there again on our next trip to Memphis, tn. room was clean and neat as well as the bath room. worth checking out if you are staying overnight in Memphis, tn.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 4, 2013
Thank you so much for taking the time to review our property! We are very proud of our staff and I am thrilled to hear that your experience was no exception. We hope you'll be back to visit us soon!

Sincerely,

Kayla Pennington
Director of Sales
Homewood Suites Germantown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 28, 2013

We have stayed at some high-dollar spots (over $200 a night) but we were really impressed with how comparable this place was to them. The staff was friendly, the rooms were recently remodeled and clean, and the bed (let me tell you about the king-size bed) it was wonderful. We stayed for two nights, and although the walls were paper-thin, the space more than made up for that small fault. The continental breakfast was good, especially since there were waffles (I mean who doesn't love waffles?). I will also note that the hotel layout was a little frustrating in that if I took the wrong elevator I had to walk all the way around the interior of the hotel to get to my room. Make sure you follow the desk-clerk's directions so that you can get to your room the easiest way possible ( I didn't and was forced to lug the luggage around the world). The outside patio (courtyard) was a treat but because of the thin walls, we could hear the conversations from the overly imbibed, as we tried to go to sleep at midnight. All-in-all, we would come back. This was a nice hotel.

Room Tip: If you don't like noise, try to get a room on the south side, away from the courtyard and the bo...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 4, 2013
Thank you so much for your kind review! We are so happy to hear that you enjoyed your time with us, and your honesty will help us improve our property for all future guests. We certainly hope you will visit us again in the near future.

Sincerely,
Kayla Pennington
Director of Sales
Homewood Suites Germantown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, United States
1 review
2 of 5 stars Reviewed October 28, 2013

I used to stay at this hotel when I traveled to the Memphis/Germantown area for business. Will look for other hotels in the future. The hotel is looking dated and worn. The fan in my room was noisy. The A/C was not much better. Staff was ok - they were more interested in their own conversation rather than checking in guests.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 4, 2013
Thank you for taking the time to review your stay with us. We apologize for the inconveniences you experienced during your most recent visit, and certainly will be following up on the issues you have brought to our attention.

Please do not hesitate to contact me at the property to discuss your stay in further detail.

Sharbour A. Ray
Assistant General Manager
Homewood Suites Germantown
901-751-2500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 14, 2013

Stayed at this hotel for two nights. Location is great--right near the main road with restaurants and shops nearby. Hotel staff was great--friendly and helpful. My husband and I love Homewood Suites because with the spacious rooms and full kitchens, it feels more like home. Breakfast was great each day. Food is fresh and the kitchen staff was very attentive, always making sure there was sufficient food out and keeping the area clean. Wasn't able to take advantage of the evening meals, but I would assume they are good too.

With this location, we only had a few complaints. Our biggest complaint is that the bed mattress was a little more worn than we would have liked. Both days, my husband and I woke up with sore backs. Another complaint is that if the guy in the room next to us took a shower, it took several minutes for us to get any hot water in our room, both in the bathroom sink or the shower. We noticed this for both mornings we were there. Our last complaint is that for the toilet, you had to hold down the handle for a few seconds for a full complete flush.

It seems like the building is a little older, so I guess that's what comes as a result of it. Saw hotel maintenance staff on the property busy fixing several things including the north side entrance that was hanging open since a screw had come undone in the handle (door wouldn't securely close). Also, hotel is in a "U" shape and when the north elevator broke down, we had to walk all the way around to the elevator at the south end to bring down our luggage. It was inconvenient, but not bad.

Based on the location and great staff, I would consider staying at this location again, but would probably check the bed first before settling in.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, October 17, 2013
Thank you so much for your review! I can't wait to share your words with our team.

Also, thank you for your honesty. These matters will certainly be looked in to immediately and moving forward as we are always looking for ways to improve our guests' experiences. If you would like to speak with me in more detail regarding your stay, please do not hesitate to contact me at the property.

Sincerely,

Sharbour Ray
Assistant General Manager
Homewood Suites Germantown
901-751-2500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH
Top Contributor
282 reviews 282 reviews
115 hotel reviews
Reviews in 135 cities Reviews in 135 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed October 12, 2013

I stayed here 2 nights while in town for work. It is convenient to shopping and many restaurants just a short drive away. My room was clean and quiet (the only issue I had was one night the toilet kept running and I had to close the bathroom door. I didn't use the gym or eat any of the meals there. Front staff were helpful when I checked in. The only thing that would have been nice in my room-was a local running map. I went to the front desk to ask about a running route-and there were several people in line-so I just ran on the sidewalk down one of the roads and back. Later as I was leaving Memphis-I heard about some great running areas very close to the hotel. That is one nice thing the Sheraton brand has-running routes. Otherwise that is a very small issue-I would definitely stay here again if in the area. I felt it was safe and convenient.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGermantown, Director of Sales at Homewood Suites by Hilton Memphis Germantown, responded to this review, October 17, 2013
Thank you for taking the time to review your stay with us! We're so glad to hear you enjoyed it. We will certainly take into consideration your suggestion regarding maps of local walking trails as we are always looking for ways to better serve our guests. Thank you so much! We hope to see you again soon.

Sincerely,
Kayla Pennington
Director of Sales
Homewood Suites Germantown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Memphis Germantown

Address: 7855 Wolf River Boulevard, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Memphis Germantown 3*
Number of rooms: 92
Official Description (provided by the hotel):
Homewood Suites by Hilton® allows you to feel closer to home whether you're traveling for a few nights or longer. Every spacious suite features enough space for work, study or entertaining, plus all the comforts of home, including a fully equipped kitchen with a full-size refrigerator, coffee-maker and microwave oven, and television. You'll also enjoy a complimentary hot breakfast every morning and an evening Manager's Reception with a complimentary light meal and beverages every Monday-Thursday. All for less than you might think. ... more   less 
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Also Known As:
Homewood Suites By Hilton Memphis Germantown Hotel Germantown
Homewood Suites Germantown
Hilton Germantown
Homewood Germantown
Homewood Suites Memphis Germantown
Germantown Hilton
Germantown Homewood Suites

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