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“not bad” 4 of 5 stars
Review of Homewood Suites by Hilton Memphis Germantown

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Homewood Suites by Hilton Memphis Germantown
3.0 of 5 Hotel   |   7855 Wolf River Boulevard, Germantown, TN 38138   |  
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Ranked #1 of 8 hotels in Germantown
St. Paul, MN
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
“not bad”
4 of 5 stars Reviewed February 11, 2013

Nice to be in a larger room for a change after staying at a typical hotel, and it's clear the rooms have been updated - bed was super comfy. This is clearly a place for longer-term guests (on a company assignment) and while I don't begrudge them hanging out in the lounge, drinking beer, I wasn't able to find anyone on staff the two times I looked for them. So who's really in charge here?

Stayed January 2013, traveled on business
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191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Powder Springs, Georgia
1 review
5 of 5 stars Reviewed January 14, 2013

this hotel makes you think you never left home. we were only staying for one night. because of the value and comfort we changed to another night. popped the popcorn made a cocktail and watch the football game it was so relaxing.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jas_zone01, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, January 16, 2013
Thank you for your review! We certainly try to make every guest feel like they "never left home", so are very glad you felt exactly that way. Please come and see us again for your next, much needed relaxing experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 25, 2012

Normally a "modified service" hotel is at its worst during holidays, with reduced staffing and services. We were there the two nights before Christmas. The place was busy and the staff, breakfasts, housekeeping, and general service were outstanding. It says much about the top management. We had a bulb out and a slow sink drain, but both were fixed the next day. The only problem is the bathroom has a "passive vent" which I believe is probably dependant on a rooftop motor which was not working and the bathroom steamed up really bad during showers. Other than that, things were perfect.

Room Tip: Tell them you want a functioning bathroom vent and a room away from the elevator.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jas_zone01, Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, January 2, 2013
Wow! Thank you so much for your kind words. It means alot to my team that you had such a fantastic experience and took the time to share it with others. I apologize about the bathroom vent; please know that next time you visit us, we will make sure you receive the same level of outstanding service, along with a vent that runs correctly. Thank you again!
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Benton, Tennessee
Top Contributor
192 reviews 192 reviews
32 hotel reviews
Reviews in 113 cities Reviews in 113 cities
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed December 23, 2012 via mobile

Only one staff member was there so she couldn't leave the desk to fix any issues. We had to borrow some cleaner to clean our tub so note to manager. Hire some staff members at night.
One staff member to keep the breakfast area on track, she was overwhelmed so the food ran out. Please spend some money on staff you cheapskate.
Staff did discount our room and gave us a giftcard to appease the situation but manager should be ashamed.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick RI
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed on 11/13-14. Room was clean, bed was comfy, and for a light sleeper like me it was quiet enough. Another good thing is on the side I stayed (room 122) there weren't a lot of bright parking lot lights that keep me awake all night. Once I drew the shades the room was dark enough for a restful sleep.

Cooked breakfast buffet was adequate. Certainly at the same level as Perkins or Shoney's - without having to pay (since it is included in the room rate).

Not sure what the going rates are in Memphis as this was a last minute trip, but the $134 + taxes seemed a tad steep. Since it was last minute I didn't question it.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jas_zone01, Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, January 2, 2013
Thank you for your review! I am glad we could accommodate your travel needs for your last minute trip to Memphis. We sure hope to see you again soon!
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Nashville, Tennessee
2 reviews
2 of 5 stars Reviewed November 11, 2012

Good for extended stay, however be prepared..... the hotel definitely caters to sports teams and construction workers. On the weekends you will find them drinking heavily, loud and taking over the hotel. Management will simply smile and say "sorry" because they don't want to upset these groups so they'll return. We've stayed here several times while in Memphis on the weekends and it's the same situation. Last week when we were here during the week for business the postal workers and construction people took over the hotel. Lots of heavy drinking and playing poker in the lobby. Staff is very accommodating but again obvious they give special treatment to their contracted customers even though I am hilton gold and travel a lot.

Room Tip: Request rooms away from loud parties in lobby. Also they allow smoking rooms and many that are not...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jas_zone01, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 13, 2012
I sincerely appreciate your recent review and would like to apologize for your weekend experience at our hotel. I can understand how you would be disappointed, especially as a frequent traveler and a valued Hilton Gold Member. I can ensure you that your comments will be used to help better equip our team to know how to handle such a situation in a more professional manner. Next time you are in Memphis, I certainly hope you will consider our hotel again so that we can give you the experience you expect and deserve. Thank you again for your comments.
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Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012

Unfortunately we have had to make numerous trips to Campbell clinic the past 18 months. Our lodging of choice has been Homewood Suites, Germantown, TN They are located next to the medical facility. They always make your stay as pleasant as possible and the staff from the manager on down could not be better. If you have a problem, they address it immediately. You could not ask for a better place to stay. They make it a pleasure to stay there.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jas_zone01, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review, November 13, 2012
Thanks for your kind review! We appreciate your loyalty to us over the past 18 months and are glad that you have found our property comfortable and convenient as a Campbell Clinic guest. We certainly hope you will keep visiting us, even after your medical visits are over. Thank you again!
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Additional Information about Homewood Suites by Hilton Memphis Germantown

Address: 7855 Wolf River Boulevard, Germantown, TN 38138
Phone Number:
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Memphis Germantown 3*
Official Description (provided by the hotel):
Homewood Suites by Hilton® allows you to feel closer to home whether you're traveling for a few nights or longer. Every spacious suite features enough space for work, study or entertaining, plus all the comforts of home, including a fully equipped kitchen with a full-size refrigerator, coffee-maker and microwave oven, and television. You'll also enjoy a complimentary hot breakfast every morning and an evening Manager's Reception with a complimentary light meal and beverages every Monday-Thursday. All for less than you might think. ... more   less 
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Also Known As:
Homewood Suites By Hilton Memphis Germantown Hotel Germantown
Homewood Suites Germantown
Hilton Germantown
Homewood Germantown
Homewood Suites Memphis Germantown
Germantown Homewood Suites
Germantown Hilton

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