I walked in to the room and noticed immediately that it reeked and the bedding was filthy. The comforters looked like someone had eaten Thanksgiving dinner on both beds. The room was in terrible condition (dirty carpets, dented and marked up walls, dingy bathroom). The pillows on both beds had hair all over them, which was the last straw for me. I called the night manager on duty and told them I was not staying. He was nice enough to call a hotel down the street to get me a room, but had no excuse for why the room was so bad. I consider myself lucky that they didn't have any other rooms available. I had my family with me and there was no way I would have let my kids in that room. I was tricked by a few positive reviews, but the "Under New Management" sign out front should have been a tip to stay away. The manager offered to discount my next stay with them, but I won't be taking them (or any other Best Western) up on the offer. I didn't expect much from this place, but they managed to somehow disappoint.
- Official Description (provided by the hotel):
- Thank you for choosing Best Western Historic Franklin Inn for your travels through the beautiful State of Tennessee. This beautiful well maintained hotel was recently renovated in late 2011 and early 2012 with the latest design offered by Best Western. Our hotel features a play ground, exterior pool, well lit parking lot with plenty of room for buses and semi trucks. Our beautiful spacious rooms comes equipped with either one king bed, two Queen beds. Each room features micro/fridge, full size iron/board, well lit desk area with ergonomic chair and wi-fi. Enjoy a full hot breakfast each and every morning while reading the complimentary USA Today or local paper. Thank you again and we look forward to seeing you at Best Western Historic Franklin Inn. ... more less
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- Also Known As:
- Best Western Franklin Hotel Franklin
- Franklin Best Western