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Country Inn & Suites By Carlson, Cool Springs
2.5 of 5 Hotel   |   7120 South Springs Drive, Franklin, TN 37067   |  
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Ranked #9 of 21 Hotels in Franklin
Certificate of Excellence 2014
Lexington, KY
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Nice place”
4 of 5 stars Reviewed January 22, 2009

Our 1st visit at a Country Inn & Suites was terrible and we were apprehensive about this one (our 2nd). Fortunately, this hotel was very nice. Everything was clean, the staff was helpful and wireless was good.

This would be a great place to stay if you were going to be in Nashville area for any length of time. The rates are below what most local hotels were charging but this hotel has it all (except a hot tub). Location was fantastic. It is right off I-65 about 12 minutes South of Nashville and the hotel is surrounded by a huge, upscale shopping complex (but the hotel was quiet) with scores of eating places.

  • Liked — Location and cleanliness
  • Disliked — Access from Interstate was a bit confusing
  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    139
    62
    28
    10
    10
See reviews for
82
64
14
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 11, 2009

Stayed at this hotel for one night for an indoor soccer tournament being held in Franklin. We stayed at this same location in January 2008 as well, and had an equally pleasant experience then as well. Checkin was a breeze, and due to our tournament schedule, we were luckily able to checkin at 1pm..the front desk was quick and friendly. We had a 2 room suite, and found the pullout bed comfortable, the king size bed was a little firm, but okay...Noise was non-existent from the outside or hallway...The girls love the indoor pool, which was a great break after three grueling games that day, and outside temps in the 30's...Breakfast was fine, and even had a griddle for cooking your own pancakes !
Two minor issues, and both are bathroom related...and I was not the only parent to comment on this at breakfast, but the vanity is, in my opionion, way too high...I am only 5'5", and can see how children or shorter adults would have elbow height issues with how high it is..one of my friends is a builder, and he said this is the new 'trend'...oh well, second point was the water pressure fluctuated quite a bit, but just in pressure and not so much with temperature, which would have been a big deal...

We will likely stay here again if we return next year (for a third championship hopefully !)

  • Liked — Very clean and great location near Cool Spring Mall
  • Disliked — N/A
  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greensburg, PA
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 24, 2008

We stayed at this hotel while traveling to TN for a family member's wedding. It was a great choice for us and convenient location. If you are traveling with young children call the hotel direct as they have a special room with an extra single be in addition to the two double beds. It is an actual bed not a roll away and was perfect for our family of five.

The hotel has a decent continental breakfast. The room was clean and staff was very nice. The location is within walking distance or a very short drive to a mall and many restaurants.

  • Liked — The Family Room with extra twin bed to sleep five people
  • Disliked — nothing
  • Stayed December 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Roscoe, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2008

I stayed at the Country Inn & Suites, Cool Springs, for two nights, Jan. 30 and 31. I had a king room that was very spacious, clean, and extremely quiet. There were a couple of teams of teenage girls staying at the hotel for a skating competition and I never heard any outside noise during my stay. I also had a Bowflex system in the room, which was nothing that I had requested, just happened to be the room that was available. From what the management said, they get alot of requests for the equipment to be right in the rooms, because some do not feel comfortable exercising in public. They offer rooms with either the Bowflex or a treadmill in the room and you can also use the free weights or balance ball also. A nice touch for those who prefer exercising in privacy.

The staff was also polite and accommodating. They supplied me with complimentary water bottles since their vending machines do not carry water and I asked for a couple of pieces of tape to take lint off of a pair of pants, and they also had a lint roller for me to use.

Complimentary breakfast had alot to choose from including hot eggs and ham.

The location was perfect for those who want to do a little shopping, Galleria Cool Springs Mall is within walking distance, and just about anything you could possibly need is within 5 minutes away. Ice skating rink is just a minute or two across the street. Great restaurants too! From the Nashville airport to the hotel was approximately 20 minutes. The historic town of Franklin
was about 10 minutes away.

I will add this hotel to our list of favorites just in case we are in the area again.

  • Stayed January 2008, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 13, 2007

My wife and I stayed here during a business trip. The staff was very friendly and helpful. Had no problems with check-in or check-out. The room was nice. Nothing fancy, but for a one night stay it was well worth the price.

We did not eat breakfast at the hotel, but it is very close to several fast food establishments and a Cracer Barrel is just a few blocks away.

The hotel is a very short walk from Cool Springs Galleria Mall and located in the heart of the Cool Springs business district. The town of Franklin is about 4 miles from the hotel.

  • Liked — Free high-speed internet access and a good choice of TV channels.
  • Disliked — Very few good views from the hotel.
  • Stayed December 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Franklin
#10 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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