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“Franklin/Nashville” 5 of 5 stars
Review of Embassy Suites Nashville South/Cool Springs

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Embassy Suites Nashville South/Cool Springs
3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067   |  
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Ranked #5 of 21 Hotels in Franklin
Plainfield, United States
1 review
“Franklin/Nashville”
5 of 5 stars Reviewed October 16, 2013

The Embasssy Suites we stayed at was top notch. Room was quiet, clean, bed was comfortable, breakfast made-to-order was very good. Hotel location is minutes from I-65. Will definitely return to this hotel when visiting Nashville area.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 29, 2013
Thank you for being our guest and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
    227
    119
    63
    23
    15
See reviews for
139
66
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162
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 9, 2013

The hotel is lovely and the staff is fine. But the room was a bit noisy, they charged me for breakfast when they said they wouldn't, and they charge $9.95 a day for Internet. You can get better value at a Hampton Inn.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westlake, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 28, 2013

Everybody on the staff was friendly and welcoming, hotel lobby beautiful, the suites are roomy and spotless, bathrooms are large and very clean. If we did have an issue, it was taken care of immediately. Restaurant food was excellent. All in all, it was a wonderful experience!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 29, 2013
So glad to hear of your great experience with us and hope you will be back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 25, 2013

Overall hotel was okay. Bed was okay - I checked linens before bed. The lobby area was nice and very convenient for food and beverage. While eating the complementary breakfast I overheard people discussing their disappointment with pool but I don't have firsthand experience because it was closed...notice read "until further notice for cleaning". Prior to my late arrival I was told by a front desk attendant that a room on the 9th floor would held; however, upon check in I was on the 8th floor - no special services on the 8th floor. The bathroom had black hairs in the sink, on counter and floor. Also, the towels had long black hairs on them - I assume this happened while placing the towels on the racks for display. The furniture in the living area was well worn - very used. The lamps on both sides of the bed did not work...I pulled the bed away from the wall and neither lamp was plugged into the power socket. The refrigerator would not chill bottle waters - I turned dial in both directions but it was never cold.

Room Tip: Higher floors are away from the smoking rooms.
See more room tips
  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munfordville, United States
1 review
4 of 5 stars Reviewed September 16, 2013

I stayed in a premium suite at the Embassy Suites in Cool Springs. It was my first time staying at an Embassy Suite and booking a premium access suite. I was very disappointed with the size of the beds in the double bed room. To be honest they did not seem to be much bigger than twin size beds. The perks that came with the room were nice but I don't feel that it was worth it overall. If the room had bigger beds and my room key had worked properly then I would have been much happier. I was also very surprised to see the mirrored track type closet door. I thought these were obsoleted after the 70's.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 29, 2013
We were disappointed to learn that you weren't completely satisfied with your Premium Suite, particularly since these suites offer so many additional amenities not found in our standard suites. Your feedback is extremely valuable and our team will take extra steps to ensure guests experience the value of our Premium accommodations.
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Avon, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2013

We stayed at this hotel last month when we met friends. The hotel and swimming pool were clean. The only negative was the lack of pool towels in the evening. The breakfast was super with many choices.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 29, 2013
Thank you and we appreciate you letting us know about the low number of towels in the pool area. Our team is taking steps to correct the issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake St Louis, United States
1 review
5 of 5 stars Reviewed September 8, 2013

I was extremely satisfied with the staff the cleanliness of the hotel. We stayed in the premium suite and had no issues fitting all 5 of us. The breakfast is the best of any hotels out there. We decided to stay outside of Nashville and it was a great choice there were lots of shopping and food around and the trip to downtown Nashville was short. I will definitely stay here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 29, 2013
Thank you for the kind comments about our staff and we hope you will be back with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Franklin
#6 Family Hotel in Franklin
#6 Romantic Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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