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“Nice Hotel” 5 of 5 stars
Review of Embassy Suites Nashville South/Cool Springs

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Embassy Suites Nashville South/Cool Springs
3.5 of 5 Hotel   |   820 Crescent Centre Drive, Franklin, TN 37067   |  
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Double HHonors Points!
Ranked #6 of 20 hotels in Franklin
Knoxville, United States
1 review
“Nice Hotel”
5 of 5 stars Reviewed July 6, 2013

Hotel is well kept, neat lobby area, very clean room. All the elements of the room where in good working order... such as the AC , plumbing ..etc. Excellent Breakfast, good selection of items.. Very clean pool area, with a sauna. Staff was very nice and helpful

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 people have reviewed this hotel

Traveler rating
    194
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Neenah, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 5, 2013

I absolutely adore Embassy Suites. This location was a major disappointment. You can't beat Embassy for value with the manager's reception and breakfast. However, you room key may or may not work properly as four families in our party of six families had key issues. They ran out of coffee at breakfast; the pool area was poorly ventilated and HOT. We had to find house keepping to get new towels - TWICE.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites Nashville South/Cool Springs, responded to this review, October 30, 2013
We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2013

Great stay at the Embassy Suites Hotel! Well located in the Franklin area for easy access to Nashville and points south, east, and west. Great running and walking trails immediately accessible right outside the hotel lobby.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nonotme42
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2013

I couldn't say more about how pleasing my stay has been at this hotel. Free breakfast, free evening drinks/snacks, reasonably priced (actually good quality) room service, very accessible location off I-65...the list goes on.

My ONLY complaint about the experience is that the internet isn't free. It requires an AT&T subscription or HHonors Gold or higher membership if you don't want to part with $10/day for a pretty weak WIFI signal.

Cell reception is perfect here, so I'll just use my wireless hotspot, no issues still!

Also, just a tidbit that I find very, very cool. There are EV charging stations in the parking lot, as well as throughout the town of Franklin (might it have anything to do with NISSAN's North American HQ being next door?) so if you're a LEAF owner or simiiar, fear not.

Room Tip: Get a room as close to the elevator as possible, it's very convenient.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

This is a wonderful hotel with lots of on-site amenities especially the nightly managers reception. The staff are very nice and I love the complimentary breakfast where you can get your eggs to order.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, Tennessee
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2013

The service was excellent as always. All of the staff and personnel were extremely helpful and provided the best of service. The broad view of the facility continues to look good. However, the carpeting in the downstairs lobby and breakfast area is worn and very unsightly with stains and is in need of replacement. The room was good overall. The bath needs attention with mildew/mold on the edges and the walls.
Still the experience was "very good" and would stay again without hesitation.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southaven, United States
1 review
5 of 5 stars Reviewed June 25, 2013

We loved loved loved your hotel and truly enjoyed our stay!! Thanks for making us feel so welcome and so much hospitality! Your freont desk staff, bellmen, valet attendants, breakfast host, the resturaunt staff to everyone we came in contact with was so professional and so nice to us! We will be back!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Franklin
#5 Family Hotel in Franklin
#5 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville South/Cool Springs 3.5*
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only minutes from the Nashville International Airport, downtown attractions and local area businesses. Explore Franklin, Tennessee's historic downtown area or shop at Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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