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“great stay” 5 of 5 stars
Review of Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin / Cool Spring
3.0 of 5 Hotel   |   9150 Carothers Parkway, Franklin, TN 37067   |  
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Ranked #3 of 21 Hotels in Franklin
GreenLeadersGold level
syracuse, United States
1 review
“great stay”
5 of 5 stars Reviewed August 27, 2013

great stay just need hot tub jets to work stronger and a fan in the hotels bathrooms rooms would be nice great price food service if in nashville cant miss with this place dunkin donuts right outside your door very easy to get on highway to get to nashville area

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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305 reviews from our community

Traveler rating
    171
    86
    32
    12
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Harvest, Alabama, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 20, 2013

My wife and I spend a long weekend at Hilton Garden Inn Cool Springs for our 32 anniversary. The property condition was very good, the staff excellent and the dining area and servers outstanding. This is a very good place to stay for a long weekend getaway.

The staff was one of the friendliest I had ever encountered. I am a Hilton Diamond member which only means I stay at too many Hilton properties, but the breakfast staff was the best I have ever encountered.

Room Tip: We got the King, small studio. It was spacious with separate sleeping and sitting areas.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, United States
1 review
4 of 5 stars Reviewed August 15, 2013

Clean comfortable room. Convenient to shopping and restaurants. We thought it was a very nice hotel at a very reasonable price. We came for a wedding, and stayed two nights. We had no complaints....we would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, August 20, 2013
Thank you for your recent visit to Franklin. We hope you will be our guest again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, IL, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 15, 2013

Wife and I stayed for 4 nights over a weekend. We found the staff to be very friendly and helpful, the workout facility in good condition, and restaurant/bar area well done. Room was clean although some of the furnishings were a bit worn. We would stay again if in the Franklin/Cool Springs area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, August 20, 2013
Thank you for your recent comments. We appreciate when our guests take time to share their experience. We hope you will be our guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 stars Reviewed August 13, 2013

I now understand first hand why my business colleagues all choose to stay here. Bob Ghumm and his entire staff should be commended on their level of dedication and genuine warmth that they all convey. Many thanks Bill! Looking forward to my next visit. Special thanks also to all of the desk and restaurant/bar staff who took such wonderful care of us and were the utmost of accomodating during our stay. D.B.H.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, August 20, 2013
Dear DBH- thank you so much for taking time to share your experience. Mr. Ghumm is very happy to see your comments and was delighted to know you shared your experience with other travelers considering our hotel for the future. We hope you will be our guest again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, United States
1 review
5 of 5 stars Reviewed August 12, 2013

We chose the Hilton Garden Inn because of past experience with this brand in other locations and were not disappointed. Our only problem was that it was difficult to find the entrance to the hotel from the street. The entry drive was not clearly marked, and we missed it the first time.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed August 11, 2013 via mobile

Normally I wouldn't spend the extra money on a Hilton but I found a coupon in one of those free travel magazines at a gas station. Great value at $79 a night Thursday-Sunday and all the great amenities you'd expect out of Hilton!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#3 Romantic Hotel in Franklin
#4 Family Hotel in Franklin
#4 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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