We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A rewarding experience, Excellent.” 5 of 5 stars
Review of Residence Inn by Marriott Franklin Cool Springs

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Residence Inn by Marriott Franklin Cool Springs to your Saves list
Residence Inn by Marriott Franklin Cool Springs
3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #2 of 21 Hotels in Franklin
Certificate of Excellence
Millington, Michigan
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A rewarding experience, Excellent.”
5 of 5 stars Reviewed June 3, 2013

Visiting from Michigan,my parents(80's), my sister and I, got 2 suite rooms and my sister who lives in TN. got a room for her family (7 of them). My sister and I and our parents spent 2 nights and my sister 1, What a great memorial weekend with family and celebrating my sisters 60th birthday. The service was great. We had a free buffet breakfast each morning, swam in the indoor heated pool, walked around outside and sat in the outdoor patio. It smelled good outside with all the magnolia trees in bloom. There is also a laundry room, also free popcorn, coffee, juices, and a salad or soup in the evening in the lobby. I will definitely be back. The suites have a full kitchen, sleeper sofa, king and queen beds, they also have rooms for disability. People with wheelchairs can use the pool and hottub also because of special equipment to help them get in. What a great place to stay.

Room Tip: they are all great.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, July 3, 2013
Dear Diana L,

Thank you for the wonderful review! I'm glad that you had an enjoyable time with us and that our hotel provided you with a memorable experience (and a great weekend!).

I'm happy to share with my team and we look forward to your next visit!!

Sincerely,

David Norman

615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

285 reviews from our community

Traveler rating
    218
    52
    7
    3
    5
See reviews for
105
62
11
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Memphis, Tennessee
Level Contributor
260 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed May 13, 2013

Clean, modern and comfortable. Stayed here for a soccer tourney in the area this past weekend. Lots of shopping and good restaurant choices within walking distance or short drive. Our room was very nice and the bed was very comfortable. The pool area was great for the kids and there was a nice courtyard area right outside of it for the parents to sit and relax. The lobby was well appointed with lots of places to sit. Breakfast every morning offered a decent variety of choices. Even though there were several teams staying there, the hotel kept good control and the common areas were quiet and well maintained. Would stay here again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, May 30, 2013
Dear Motor City Girl,

Thank you so much for your time and comments! This is a great review and I will happily deliver this to my team and praise them on your behalf- I appreciate you letting us know about your stay and we hope to see you again soon!

Sincerely,

David
615-778-0080
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 7, 2013

This Residence Inn has it all! The rooms are spacious and the up-to-date furnishings are nice. The mattress was lacking a little, as my back began to ache after staying there five nights.
Hotel is located in a very nice area and within walking distance to several restaurants and shops....don't miss Noshville for breakfast/brunch! That is, if you don't mind missing the delish hot breakfast that is offered at this hotel!
All the staff was accommodating and friendly. The fact that the hotel is pet friendly is the main reason we chose this property. My only suggestions would be to add pet waste receptacles that offer bags to dispose of the waste.
Overall, we will defintiely stay here again....everything was just great!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, May 30, 2013
Dear Driver0174,

Thank you for your comments! I'm so happy to read about your experience with us and to see that you thoroughly enjoyed your stay- I am going to pass along your comments to the operations team so that we can look into your request.

Have a great week and we look forward to seeing you again soon!

Sincerely,

David
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

I travel a lot these days - this was the last city out of 15 in a little over a month. I'd been at the Waldorf Astoria in NYC, and other wonderful hotels. This was absolutely a delight surprise! It felt like a brand new apartment! I've never stayed in a Residence Inn that was so clean - I'd stopped staying in them years ago, but this was one of the only hotels available in the Nashville area when I had to come back for a visit. The granite and stainless steel full size kitchen, great room, changing area and the King size bedroom were all plenty spacious. Everyone working there was friendly and nice. The bed was comfortable.

Room Tip: My room was quiet even though it was near the basketball court where kids were playing.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, April 24, 2013
Dear Nashvillecleanfreak,

What a nice review!! We are so happy that you had an enjoyable time with us- I'm excited to share your comments with the team.

We welcome you back anytime!!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlett, Tennessee, United States
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 15, 2013

This place is great. For $20 more than I would have paid for a regular hotel room at a different hotel (which did not include free breakfast), I got a separate bedroom, a large bathroom, a room for the vanity and sink, two closets, a living area, two tv's, a desk, a dining area, and a complete kitchen! Wow! was what everyone said when we opened the door. This place was fab! My husband and I were traveling with our grown daughter. She slept on the pull out sofa bed in the living room. It was so nice to have a private bedroom and two television sets. The decor was so tastefully done and comfortable, I considered just staying in the room for about a week. This place has all the extras you would expect --an indoor pool, a hot tub, an exercise room, coffee service in the lobby, free wi-fi, and a fantastic breakfast buffet (free). They also have other amenities because this is an extended stay hotel such as a large laundry room, a big outdoor patio with a grill, a grocery pick-up service, a social hour on Monday - Thursday in the eating area (I assume refreshments are served). But you don't have to be on an extended stay to stay here. We only stayed two nights. Oh, and I almost forgot, fresh popped POPCORN in the lobby. The smell is wonderful. There are a couple of differences between this hotel and regular ones you need to remember. They only give you a teaspoon of shampoo and conditioner (about enough for one use) since they assume most people will be bring their own I suppose. Also, there are no hair dryers--so pack one! Besides those two surprises, our stay was the best hotel experience we have ever had. My highest praise for this hotel. If you are going to Franklin, Tennessee (which is wonderful, but that's another story), you won't be disappointed with the Residence Inn by Marriott.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, April 24, 2013
Dear Katrina G,

I am so impressed with the detail and thoroughness of your review- thank you for helping me with my Sales efforts! :) As to your mentions about the shampoo/conditioner and the hair dryer- we are more than happy to provide you with additional bottles of shampoo and/or conditioner, just let us know! Also, all rooms include a hair dryer- located in the closet of each room.

Please let me know if I can ever be of assistance- we look forward to seeing you again soon!!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
101 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed April 15, 2013

I spent two weeks in this hotel. Once I found it, it was awesome. Tucked away behind the Courtyard that is visible from Carothers Parkway is this wonderful hotel. When you turn into the Meridian complex, take the second left, and the hotel will be right in front of you.

This hotel located in the Meridian "town center" area in Franklin. In addition to the amenities provided by the hotel, there are plenty of restaurants and places to grab a drink within walking distance of the hotel. I would recommend Bosco's, Noshville Deli, Swanky Taco, and Loser's Bar & Grill.

This is a newer hotel in a newer part of town located very close to I-65. This hotel boasts the newest floor plan and the rooms are similiar to what you see on the commercials. The wifi is great.

Be sure to make reservations as this hotel fills up quick with families and sports teams on the weekends and plenty of business travelers during the week.

Room Tip: The quietest rooms are on a high floor facing the front of the hotel away from the sports court. Try...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, April 24, 2013
Dear James J,

It's great to hear from you! I'm happy to hear about your nice experience with us and am excited to share your comments with the team- I wish you safe travels- see you next time!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Tennessee
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 4, 2013

We were able to get a 2 bedroom suite here, which is hard to find. We found the rooms clean, well-arranged, with plenty of towels. Granite countertops, full kitchen, coffee pot with complimentary coffee and tea were standard. For a fee, they will stock the refrigerator for long term guests. The children loved the indoor pool and spa. It was perfect for adults and children alike. I would certainly stay there again.It is a little hard to find, but close to many restaurants. The breakfast is a full complimentary breakfast, with waffles, eggs, potatoes, oats in a crock pot with fresh fruit as a side.

Room Tip: You can get one or two bedroom suites. I always stay away from the elevator. But rooms were quiet so...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, April 11, 2013
Dear Glenda22,

Hello from the Residence Inn! I'm happy to read your great review and that you had a lovely stay with us. We look forward to seeing you again soon- the Two Bedrooms are limited in number, but please reach out to me next time and I'll do my best to make sure you're back in one for your return visit!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Residence Inn by Marriott Franklin Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Franklin
#2 Business Hotel in Franklin
#2 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in historic Franklin, Tennessee. Your Residence Inn by Marriott is nestled in the rolling hills of central Tennessee just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities including Civil War battle sites, Antebellum Mansions, the Natchez Trace Parkway, antique stores, The factory shops and Arrington Vineyards. All this while enjoying a suite with a full-size kitchen, flat screen TV, High Speed Internet, indoor pool and a hot complimentary breakfast to start your day. Burn off some stress with a game of basketball on our exclusive Sport Court, work out in our fitness center or relax with a drink and light fare while you mix and mingle at our weekday (Mon-Thu) evening social event. Whether you're relocating or looking for a Nashville getaway, Residence Inn is your best choice for extended stays. We are also close to area businesses such as Nissan, Community Health Systems, Healthways & Verizon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Marriott, Odigeo, Priceline, Hotwire and Hotels.com so you can book your Residence Inn by Marriott Franklin Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

Owners: What's your side of the story?

If you own or manage Residence Inn by Marriott Franklin Cool Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.