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“GREAT Hotel!!” 5 of 5 stars
Review of Residence Inn by Marriott Franklin Cool Springs

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Residence Inn by Marriott Franklin Cool Springs
3.0 of 5 Hotel   |   2009 Meridian Blvd., Franklin, TN 37067   |  
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Ranked #2 of 21 Hotels in Franklin
Certificate of Excellence 2014
Blytheville, Arkansas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“GREAT Hotel!!”
5 of 5 stars Reviewed January 21, 2013

We booked the two bedroom/two bathroom suite (for a great price we got at the hotel's website) for the weekend of Jan. 18-20 for a family get-together.

On the way, I called to ask if they had remembered to save a pack and play for my granddaughter to sleep in. I was afraid they had not because it was getting late......I was wrong. Cierra (sp?) said she had already had it delivered to our room! We met Cierra when we checked in, and she was as friendly, helpful, and nice as we could possibly want. Such a welcoming person after a long drive!

The rooms were great--clean, comfy, quiet.

The complimentary breakfast was very good--but the host Greg's wonderful personality made it even better. Our toddler got us up way too early--but it was nice to go downstairs and see such a nice person as Greg.

The hotel was also in a great location--shopping close by and lots of restaurants.

Would highly recommend!

Room Tip: I believe our suite was 429. It was very quiet.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, January 24, 2013
Dear Sandra,

Thank you for your wonderful note! We are so happy to hear about your enjoyable experience- I'm looking forward to sharing with my team.

We wish you safe travels and look forward to the opportunity to serve you again soon!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    212
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    5
See reviews for
103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 5, 2013

We were in town in December for the holidays and booked a room here. The hotel is just fantastic. In really good condition, friendly staff, pretty rooms! The breakfast was above and beyond what I expected. I would, and WILL, stay here again. Just a top notch property, and I stay in hotels often.

Room Tip: All rooms are good rooms here!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, January 10, 2013
Dear Stormycakes,

We love getting great reviews from our seasoned travelers! This ensures that we are not just meeting but exceeding the experiences that many of our competitors are offering across the country. I'm glad to hear you had a nice stay and will be passing on your comments to the team!

Thank you again and please do not hesitate to contact me if I can ever be of service.

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Florida, United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 1, 2013

This was our first stay in a Residence Inn - we usually stay at Courtyard. We spent two nights while going to a family wedding. Free full breakfast and free internet. Really liked having the sitting area with swivel TV, viewable from bed or sofa. Very convenient to Galleria Mall with Macy's and Belk. Every restaurant franchise imaginable within 5 minutes. Will definitely look at Residence Inn in the future.

Room Tip: Second floor, end of the hall (232) very quiet.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, January 10, 2013
Dear panhandlemama,

Hello from the Franklin Residence Inn! We're happy to hear that you enjoyed your first stay at not only our hotel, but our brand! We look forward to the opportunity to accommodate you on your next visit to town!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana
1 review
5 of 5 stars Reviewed December 28, 2012

Excellent room and location in hotel (top floor and facing wooded area; quiet). Reservations made with Ciera were easy and accommodating. Greg, the breakfast chef/waiter, was very outgoing, friendly and accommodating to our breakfast needs. His helper, Alisa, was also very nice and helpful. Check in was easy and quick.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, January 10, 2013
Dear Tim,

Thank you for your response! We take pride on our excellent service and staff- I'll be sure to pass along your comments to the team!

Thank you again and we hope to see you again soon!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

We really enjoyed our overnight stay. Accommodations and staff were excellent. Special thanks to Mary and Kari for being so helpful. After a tiring day it was nice to be able to walk to Bosco's for a relaxing dinner. Room tip - we looked at king studio room and king one bedroom suite. In our opinion, the studio was much more open and brighter feeling. Very nice!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, December 28, 2012
Dear Neen,

Hello and thank you for choosing the Residence Inn- Franklin! I'm so happy to hear that you enjoyed your stay with us.

Mary and Keri are two of our stars! They'll be thrilled to see that they've received praises from you.

Have a very Happy New Year and we look forward to seeing you soon!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Georgia
Top Contributor
107 reviews 107 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 11, 2012

We have grown to like Residence Inns when we travel because, even though we are only a couple, we enjoy the extra room in the suites where we have a separate bedroom and living area. The RI in Franklin is clean, fresh, attractive, and breakfast is good. It's in an office park environment with lots of restaurants and cafes nearby, some within walking distance. The upscale Cool Springs Mall is just across I-65. We'll stay there again when we travel that way.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, December 28, 2012
Dear Alhearn,

Thank you for choosing the Residence Inn for your previous stay in the Franklin area! I'm happy to hear that you had a great time at the hotel and enjoyed your service.

Happy Holidays!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyles, Tennessee
1 review
5 of 5 stars Reviewed December 9, 2012

Our middle school cheerleading squad of 18 stayed here for one night before a competition in Murfreesboro. I cannot say enough about the staff and accomodations. We were able to upgrade our rooms to the two bedroom suite as well as the one bedroom suite without any problems. They also allowed us to check into three of our four rooms early without any problems. The rooms were extremely clean and decorated very tastefully and were very modern. The bed was one of the most comfortable I have ever slept on. There were plenty of towels provided and they were the nicer plush towels not expected in a hotel. The pool and hot tub were very clean and there was plenty of comfortable lounge furniture provided for the non swimmers. It was also very nice to see plenty of towels in the pool area for those of us who forgot to bring them down. There was also a hamper provided to leave your dirty towels before leaving the pool area. The girls took full advantage of the exercise facility as well. The staff extended our check out time as a courtesy for one of the rooms so we were able to get hair and makeup done before competition. The breakfast was unbelievable. Waffles and fruit along with sausage and bacon and eggs. It was amazing. I cannot say enough about this hotel and its incredible staff. We will return for sure!!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, December 28, 2012
Dear Furkinsfamilyof4,

What a wonderful response!! Thank you so much for taking the time to provide such an exceptional recap :)

We are so happy to hear that you had a great stay with us!! We hope to see you again soon- please don't hesitate to contact me if I can be of assistance!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Franklin
#2 Business Hotel in Franklin
#2 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in historic Franklin, Tennessee. Your Residence Inn by Marriott is nestled in the rolling hills of central Tennessee just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities including Civil War battle sites, Antebellum Mansions, the Natchez Trace Parkway, antique stores, The factory shops and Arrington Vineyards. All this while enjoying a suite with a full-size kitchen, flat screen TV, High Speed Internet, indoor pool and a hot complimentary breakfast to start your day. Burn off some stress with a game of basketball on our exclusive Sport Court, work out in our fitness center or relax with a drink and light fare while you mix and mingle at our weekday (Mon-Thu) evening social event. Whether you're relocating or looking for a Nashville getaway, Residence Inn is your best choice for extended stays. We are also close to area businesses such as Nissan, Community Health Systems, Healthways & Verizon. ... more   less 
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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