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“You will be in the spotlight!” 4 of 5 stars
Review of Hyatt Place Nashville/Franklin/Cool Springs

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Hyatt Place Nashville/Franklin/Cool Springs
3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067   |  
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Ranked #7 of 21 Hotels in Franklin
Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“You will be in the spotlight!”
4 of 5 stars Reviewed May 30, 2008

We just finished a 1 night stay and thought it was nice hotel. I base this more on my daughter's room than ours, because we were given a handicapped accessible room and it was a little strange in configuration. My daughter's room, however was a typical room and I did like the layout in her's. As mentioned in the other reviews, it is nicely updated and the morning breakfast was adequate.

One problem with our room on the back side of the hotel was the spotlights every 5 feet or so right outside that aimed directly at the windows and stayed on all night long. Our room was lit up like the Las Vegas Strip. I'm not sure what the purpose of those lights were, but they were not pleasant for sleeping. I don't know if the rooms on the front side have this problem, but I will certainly inquire if I choose this hotel again.

  • Disliked — Spotlight outside window
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    64
    36
    18
    6
    8
See reviews for
43
32
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
huntsville, al
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2008

My husband and I just returned from a weekend in Nashville. I booked a room for us at the Hyatt Place in Cool Springs as a surprise for him for his birthday. With my confirmation number in hand, I walked up to the front desk to check in. I was informed that my reservation had been canceled due to a declined credit card payment. My mouth dropped open - they must be kidding!!!! I never should have received a confirmation number if my credit card did not go through. I made the reservations a week before our trip and yet I did not receive any sort of notification that my credit card was declined and that my reservation had been canceled. The hotel was full and I was told that there was nothing they could do for me. I have never been treated so poorly at a hotel in all of my life. I was not offered any options nor given a voucher or any sympathy whatsoever. I could see that nobody at the front desk was going to budge so my husband and I turned away and went and sat in the car as I gathered myself. We decided to call the 800 number to see if they could offer us anything. Well I explained what happened and they sounded as shocked as I did. After explaining everything to a 2nd person on the line, I was put on hold or about 10 minutes while the customer service rep called the hotel directly. He came back to say that he was very sorry but that they were not willing to do anything nor admit that they were at fault. I will say the guy on the phone was somewhat helpful but I was still blown away that with a hotel chain of that magnitude, there was nothing they would offer me. There were 2 other Hyatt Place hotels in the area...One of them was full and the other was about a 25 minute drive for $60 more per night. Had they offered to let us stay there for free, we would have taken it. However, they didn't. They offered us nothing but a dirty look and a "hey you can go stay at the wingate down the street" So we decided to head over to the Marriott down the street- a hotel who has a much better understanding of customer service and luckily they had some rooms available. I shared my experience with them and they said that a man who had come in just before me, had the same thing happen to them. His credit card was "declined" at the Hyatt Place and then miraculously, it worked at the Marriott! Perhaps they should take a look at their credit card machine and see what the problem is before they continue to run off customers! It was unfortunate that they made this bad of an impression on us. It looked like a cool place- from what we saw of it. But unfortunately, I don't think I could ever trust their system again. I don't want to go through all of that again! So....if you don't mind taking the risk, then I say go for it....
Otherwise, you might want to stick with the Marriott or some other hotel who knows how to treat their customers!

  • Liked — The decor - from what I saw in the front lobby at least. I didn't get past that!
  • Disliked — The STAFF!!!
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 18, 2008

We stayed at this hotel for one night and really enjoyed our stay. The hotel has recently been renovated with all new, modern furnishings. There is a separate sitting area with a huge couch, LCD television, small sink and refrigerator, and a desk. The bedroom area is smaller, but has more then enough space. The bathroom was small but had a large mirrored area to get ready in the morning. The hotel seemed very clean.

The continental breakfast in the morning consisted of fruit, cereal, muffins, bagels, coffee, and juice. There is also an option for a cooked breakfast for an additional fee.

I would not hesitate to stay at this hotel again and plan to do so in the future.

Stayed April 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Top Contributor
161 reviews 161 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed March 16, 2008

I know that Hyatt Place is going to set the bar higher now for the other hotels in Franklin/Cool Springs area.
The rooms are perfect for business travelers and families alike. I loved the fact that you can literally work in your room with no problems. Your computer can even be connected to the plasma tv to give you a different/better view of the work you are doing. You actually have tons of options in this area. The fact that you can get food 24 hours IN the hotel is a major plus for those of us that arrive late or have to leave early. The menu and food is great.
The staff are all the best I've come across in a long time.
Best part is the price. It was one of the cheapest in town for quality.
Try this one out its worth it.

  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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