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“Business as Usual, Fine Hotel” 4 of 5 stars
Review of Hyatt Place Nashville/Franklin/Cool Springs

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Hyatt Place Nashville/Franklin/Cool Springs
3.0 of 5 Hotel   |   650 Bakers Bridge Avenue, Franklin, TN 37067   |  
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Double Your Points
Ranked #8 of 21 Hotels in Franklin
Certificate of Excellence 2014
Washington DC, District of Columbia
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
“Business as Usual, Fine Hotel”
4 of 5 stars Reviewed April 8, 2013

We stayed for two night at this hotel while on a pleasure trip to Nashville. Very accommodating, nice hotel, no complaints. It's a bit far from the city, but not terribly so. If you take the backroads into town rather than the Interstate, you see some mighty fine estates! Also recommend you go to the town of Franklin--apparently quite a few country music celebrities live in the area. It's a really nice/cute town with shops and restaurants.

Room Tip: Lots of high school teams stay on the weekends and it can be a bit noisy so you might want to mentio...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 9, 2013
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving your with excellence on your next trip.

With Warmest Hospitality
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

161 reviews from our community

Traveler rating
    77
    43
    24
    8
    9
See reviews for
54
39
8
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed one night as a stop on our way home. Huge room. Very clean and comfortable. Loved the giant flat screen that swung from living room area to sleeping area. Very quiet, even though there was the Nashville party crowd. Helpful staff. The complimentary breakfast was great! Eggs, waffles, bacon, cereals, fruit, etc. Way better than an ordinary continental. Plenty of restaurants and shopping nearby as well. Would love to visit longer next time!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 9, 2013
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving your with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

We stayed here overnight for a recent business meeting in the area. Our room was the smallest Hyatt room we have ever had. Don't know if they are all like that in this hotel or not. And I am not a fan of the A/C Heat unit blowing the covers off your bed because it is so close to the bed.

I do love the big TV and the ample counter space at the bathroom sink. Their continental breakfast is also very good.

So many people are traveling with CPAC s now, I wish that bedside tables were uncluttered and had easy access to plugs. And in the case of the Hyatt...bigger bedside tables.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 9, 2013
Dear valued guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I can certainly undersatnd your frustration with the amenities on the bedside tables. Please feel confident that consideration in modifying how the space is used will be discussed with our maintenance department. As you are absolutely right, so many people need additional space for items such as a CPAC machine.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, please don't hesitate to contact me directly at (615) 771-8900.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, On
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed at this hotel numerous times for business and its always been very good and with a welcoming staff. Great breakfast and great rooms! Plus its close to the Cool Springs area for shopping and restaurants.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 9, 2013
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. We always love to see our return guests!!!

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving you with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
75 reviews 75 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2013

I stayed here for almost 2 weeks for work. The staff was very good and I enjoy the breakfast. My room was cleaned and the internet worked fine. The bed was nice and I slept pretty good there.
The only items that I wish for is if had a laundry on site as I was there for 2 weeks. The hotel did offer to take my group over for laundry on a Sunday.... and also be able to watch the hockey game in my room not go out to another place to watch the game. Overall I enjoyed my stay and will be use here again down the road.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 3, 2013
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. Please feel confident that we are discussing the challenges regarding on-site laundry facilities and hope to have this remedied in the near future. We enjoyed your group immensely and hope to see you back soon!!

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving you with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Imperial, Missouri
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 20, 2013

The Hyatt was very accommodating from check-in to check-out the staff was wonderful. The room was great it was nice and clean and comfortable and the breakfast was a nice start to the day. Hyatt offers more than just your basic continental breakfast. The check-in was very smooth and quick.

Room Tip: We stayed in room 610. It was not much of a view but a very nice and clean room.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, April 3, 2013
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving you with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Ohio, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2013 via mobile

We spent two nights here over the weekend for a local wedding.

We love the Hyatt Place brand and this one is no different. We were treated well, the room was comfortable and we had only minor complaints.

The hotel was packed with high school teams and their entourages. The lobby was always bustling it seemed. To the property's credit we were never disturbed in our room - the building didn't seem to transmit noise like ske seem to.

Also - the door to the shower/toilet is cramped and unwieldy. It's not a significant issue - bit it never seemed to be graceful to me.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, March 6, 2013
Dear valued guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor survey. I apologize that your experience was anything less than satisfying. Please accept our apologies for the room not being prepared upon your arrival. A good stay begins with an efficient reservation process, I'm sorry this was not your experience. These incidents do not represent the norm for this hotel or the Hyatt Place brand. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to serve you with excellence during your next visit.

If I can provide any assistance, please don't hesitate to contact me directly at (615) 771-8900.

Sincerely,

Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Franklin
#8 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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