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“Amazing Experience!” 5 of 5 stars
Review of Franklin Marriott Cool Springs

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Franklin Marriott Cool Springs
3.5 of 5 Hotel   |   700 Cool Springs Blvd., Franklin, TN 37067   |  
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Ranked #9 of 21 Hotels in Franklin
Hattiesburg, Mississippi, United States
1 review
“Amazing Experience!”
5 of 5 stars Reviewed January 5, 2013

This was a beautiful Marriott Property! I fell in love with it the moment I stepped through the door. I was a basic Marriott Rewards member and I was still upgraded to the Concierge floor. Lashona at the Front Desk was extremely nice and helpful and because of her I will be staying here again next time I am in Franklin, TN!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, January 10, 2013
Thank you for being our guest at the Franklin Marriott Cool Springs/Nashville and providing feedback on Trip Advisor. We take pride in our hotel and the superior service we provide and prepare ourselves accordingly each and every day to exceed expectations. So pleased Lashona was able to do just that by upgrading you to concierge. She is a gem! We value your membership in the Marriott rewards program and hope to see you again at our hotel in the new year. Regards, Jim Keller - General Manager
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249 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2013

Stayed for 3 nights in late December. Rooms were nice, bathrooms a little dated. Staff at the hotel was very friendly. Had some minor trouble with breakfast room service, but manager was very responsive and made adjustments at check-out.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

Fantastic customer service by the staff. Very courteous, attentive, and friendly! We had a terrific stay. Will stay here again and recommend. The rooms were a little warm at night but we were told the hotel shuts down the ability to turn on the air conditioner in the winter.
We still had a great time.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 29, 2012

Hotel was OK, typical of older Marriott properties. Large full service hotel. Staff was nice and courteous. Internet access is expensive, $10 for very slow access, $15 for faster. Room was OK, but a little aged. Restaurant had very slow service at lunch, but food was good. Area is very nice with lots of shopping and dining options.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2012

Left way later from home than we had planned for the trip south for Thanksgiving. Got to Franklin around midnight and needed some sleep. Desk clerk was more than helpful with the handicap accessibility room request, the service animal and the speedy check-in and all at a very reasonable price. I will definitely mark this location on the Garmin for the future. Easy access from 65 south and conveniently located to surrounding establishments.

Room Tip: If you need special accommodations let the desk personnel know.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 9, 2012

On a business trip last week to Nashville, I stayed at the Franklin Marriott Cool Springs, a clean and luxurious property with an attentive and helpful staff. The location on Cool springs Blvd. in Franklin is conveniently located to shopping, business centers and great restaurants. However, for great dining, the Executive Chef at the Marriott, Paul O'Shea makes it very difficult to get past the sublime reataurant on property...Lorraines's. Upon walking into the lobby of the hotel for the first time, I was greeted with the delicious aroma of shrimp being sauteed in butter, garlic and lemon. Chef O'Shea was working his magic with shrimp and grits in a corner of the cavernous lobby. I was hungry when I first walked in, but I was starving after inhaling these wonderful aromas for five minutes. After a quick check-in, I promptly chatted up the chef and asked for one plate, then another of his absolutely perfectly prepared shrimp and grits! I enthusiastically recommend this hotel and particularly the restaurant Lorraines's...a culinary master is running the place!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 8, 2012

We stayed here for 2 nights under "Romance Package". I had requested early check in, but when we arrived at 3:30 pm the only available rooms were double beds. I told them since we were there for a romantic getaway I needed a king bed. No problem, we'd go shopping/eat and they would call us when the room was ready. No one ever called, but the room was ready at 6:00 when we returned. Room was fine, but dirty dishes and food crumbs in hallway. Had requested extra pillows - never received. Breakfast was supposed to be included in our deal, but our 2nd one was charged to our credit card. When I called to have it removed several days ago, I was told accounting would call me to correct it and I have no yet heard back from them. Customer service and attention to details lacking for such a pricey hotel. Disappointing...

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Franklin
#8 Romantic Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, wireless internet, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. ... more   less 
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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