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“A true pleasure” 5 of 5 stars
Review of Hampton Inn and Suites Nashville Franklin (Cool Springs)

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Hampton Inn and Suites Nashville Franklin (Cool Springs)
2.5 of 5 Hotel   |   7141 South Springs Drive, Franklin, TN 37067   |  
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Ranked #6 of 21 Hotels in Franklin
La Grange, Texas
Top Contributor
163 reviews 163 reviews
36 hotel reviews
Reviews in 63 cities Reviews in 63 cities
49 helpful votes 49 helpful votes
“A true pleasure”
5 of 5 stars Reviewed August 9, 2013

We made our reservation by phone asking for the best ( least expensive ) rate available since we would be there only one night. Imagine our complete surprise when we walked in to our room-a suite. The Inn wasn't too busy when we were there so perhaps they upgrade folks when they can.. Good for them! The room was spotless and very comfy, especially since we had a living area and separate bedroom. The breakfast was good, hot, fresh, and continually replenished. The ladies were very friendly and helpful. I should add that when Nicole checked us in she also suggested a couple of places for dinner. Very pleasant young lady. A true asset to Hampton Inn. Hampton will be our "Inn" of choice from now on!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestSatisfactionSup, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review, August 11, 2013
Thank you for taking the time to review our property on tripadvisor. It is always a pleasure to give our 100% toward making guest feel like a member of our family and their home away from home, by doing so we also acknowledge our employees as being part of our family. I will be sure to let Nicole know how much we appreciate her and her great guest services that she provides.

If I can be of help for a future stay or if you have any questions please contact me at 615.771.7225 or at allison.briggs@hilton.com.

Thank you again for your time,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
    104
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    25
    19
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
South Haven, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 6, 2013

Hotel is in need of major facelift. It's dirty and not well maintained. Being by the highway it's very noisy. Some people will find it difficult to sleep. There is no refrigerator or microwave. The AC is noisy as well.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestSatisfactionSup, General Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review, August 7, 2013
I am sorry and disappointed to hear of your stay with us was uncomfortable and that you feel the facility was dirty and not well kept. We are improving daily in areas that had seemed to go unnoticed and strive to meet all our guest needs with our 100% guest satisfaction guarantee. If I can be of any assistance please call or contact me via email at allison.briggs@pillarhotels.com
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Montgomery, United States
1 review
5 of 5 stars Reviewed August 5, 2013

I had stayed in another hotel in this area on previous trips and decided to try this one. The other hotel was a little less expensive but this one made up for the difference with location, atmosphere and service.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestSatisfactionSup, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review, August 7, 2013
Thank you for staying with us at Hampton Inn & Suites at Cool Springs, it is always a honor and pleasure to serve our guest and make them feel at home and as thou they are part of our family. If we can be of any assistance to you in the future please let me know. We hope to see you again soon!!! Allison Briggs, AGM, 615-771-7225 or allison.briggs@pillarhotels.com
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BARTLETT
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 30, 2013

Talking in the hallways by other guests on and off day and night made this a miserable stay. The hotel is old and apparently nothing has been done to dull the noise. The quality of the guests makes this a poor hotel choice

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestSatisfactionSup, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review, August 7, 2013
I am very sorry to hear of you not being satisfied with your stay with us. We are all about guest service and would like to extend you an invitation to stay with us again. We are striving to improve our property daily and upgrades are being made. I feel our staff would gladly treat you as part of our family. If we can assist you please contact me at allison.briggs@pillarhotels.com. Thank you, Allison
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Columbus, OH, United States
1 review
5 of 5 stars Reviewed July 29, 2013

This is a great place to stay while you are in the area. It is clean, comfortable, and friendly. Close to historical sites and antique shops in Franklin. It also has a great pool. The free breakfast in the morning gets you started for whatever your plans for the day. Highly recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestSatisfactionSup, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this review, August 7, 2013
Thank you for staying with you here at Hampton Inn & Suites of Cool Springs. It was a honor to be of service to you. We hope to see you again soon, Allison, agm, allison.briggs@pillarhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 27, 2013

This hotel is in need of a renovation. It is worn and shows it in several ways, worn carpet, worn door fronts on the room doors, broken fitness equipment, etc. Now, I stay at Hampton's often for their comfortable bedding and good service, so I've seen new Hampton' s and many with much better amenities. The bedding and service at this hotel were above average

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

We came to see friends and spent just the one night and were pleased with our accommodations. Room was clean, bed comfortable, breakfast adequate. Fitness center small, one treadmill, not the highest quality, however, sufficient .

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Franklin
#7 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 
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Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

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