1 positive - breakfast & that's being generous
I booked a "suite" - Since when is a Suite on the 1st floor, next to the roaring ice machine & other vending, plus the exit/entrance? King sz bed with a half wall divider to separate the pull out couch; 2 tv's side by side, maybe 3 feet between them. Ventilation Fan in RR literally "screamed/screeched" when you turned it on. Plug in outlet next to pull-out couch, hanging out of the wall; door had to be slammed to make it shut from outside; freezer in fridge did not freeze; room temp would not regulate. This room not only did not meet "suite" standards, it didn't meet ANY standard. When I addressed the issues with the management, they smiled & said "sorry". I was very kind, not looking for any discount or refund & didn't even request to move to different room; but I guess I did expect more than a 1 word apology. Maybe a, "let me write down these concerns & give to the owner or gm"..
We travel quite a bit this time of year & this is the worst stay we have ever experienced.
- Also Known As:
- Holiday Inn Express Franklin Hotel
- Holiday Inn Express Franklin Hotel Franklin
- Holiday Inn Franklin
- Franklin Holiday Inn
- Official Description (provided by the hotel):
- The Baymont Inn & Suites Franklin is located in historical city of Franklin, Tennessee. Hotel rooms are fully accessorized with daily conveniences such as hair-dryer, in-room safe, iron and board, clock-radio and work desk. Our location is regarded as one of the premier hotel in the area because of the quality of product and service. Our front desk team consist of professional, educated and extremely knowledgeable individuals who can assist you with your visit to Franklin. All the hotel rooms are enabled with high-speed internet access (NIC Card Required) and Wireless Internet Access (Wireless Card Required). If you are planning your visit to Franklin, feel free to contact our Front Desk Manager and we will be more than glad to assist you to plan your visit. Cracker Barrel is located next door to the hotel. Cool Springs Mall and Conference Center are located just minutes drive from the Hotel. Spring Hill and GM plant just minutes away, this is an ideal location with many restaurants and entertainment complex around us. Ice rink, scuba diving, shopping - contemporary and antiques, golfing, skating, or just relaxing looking at historical sites - whatever the interest, you are just a moments away. Upon special request, Franklin Trolley Service provides transportation along its route in the City of Franklin. Hotel does not accept pets. ... more less
- Reservation Options:
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