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“Mediocre” 3 of 5 stars
Review of Baymont Inn and Suites Franklin

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Baymont Inn and Suites Franklin
2.5 of 5 Hotel   |   4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)   |  
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Ranked #12 of 21 Hotels in Franklin
Mount Pleasant, Michigan
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17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Mediocre”
3 of 5 stars Reviewed October 30, 2013

Room was clean. Evening front desk staff was efficient but short as far as helpful. Daytime front desk staff was much more friendly and helpful. Many extras such as package of peanuts, Doritos, bottled water in room; nice addition. Room was clean. Shower/tub appeared to have jets. Could hear the neighbors' shower run, but no voices or tv noise. Run of the mill breakfast with processed eggs, but fresh baking pancakes was a nice addition. Easy access. Short walk to Cracker Barrel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amisha C, Front Office Manager at Baymont Inn and Suites Franklin, responded to this review, November 3, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 30, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 28, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 20, 2013
Bonnie Conner Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 7, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
September 10, 2013
Thank you for taking time to convey your comments regarding your recent stay with our hotel. Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how can we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Your concerns have been carefully attended by our QA/Maintenance staff. Again please accept our sincere apologies and thank you for your business


Sincerely,
Bonnie Conner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    76
    82
    71
    40
    18
See reviews for
135
71
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Franklin, Tennessee, United States
1 review
2 of 5 stars Reviewed October 28, 2013

The walls were very thin, we could hear our neighbors flushing the toilet and taking a shower. The continental breakfast was all fake over processed foods. Nothing real or fresh. The indoor pool was also freezing. Will not stay again.

Room Tip: Not sure, we were on a non smoking floor and smelt smoke, are walls were thin and we were away from...
See more room tips
  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amisha C, Front Office Manager at Baymont Inn and Suites Franklin, responded to this review, October 30, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 28, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 20, 2013
Bonnie Conner Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
October 7, 2013
Front Office Manager at Baymont Inn and Suites Franklin, responded to this review
September 10, 2013
Thank you for taking time to convey your comments regarding your recent stay with our hotel. Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how can we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Your concerns have been carefully attended by our QA/Maintenance staff. Again please accept our sincere apologies and thank you for your business


Sincerely,
Bonnie Conner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn and Suites Franklin

Address: 4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn and Suites Franklin 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Baymont Inn & Suites Franklin is located in historical city of Franklin, Tennessee. Hotel rooms are fully accessorized with daily conveniences such as hair-dryer, in-room safe, iron and board, clock-radio and work desk. Our location is regarded as one of the premier hotel in the area because of the quality of product and service. Our front desk team consist of professional, educated and extremely knowledgeable individuals who can assist you with your visit to Franklin. All the hotel rooms are enabled with high-speed internet access (NIC Card Required) and Wireless Internet Access (Wireless Card Required). If you are planning your visit to Franklin, feel free to contact our Front Desk Manager and we will be more than glad to assist you to plan your visit. Cracker Barrel is located next door to the hotel. Cool Springs Mall and Conference Center are located just minutes drive from the Hotel. Spring Hill and GM plant just minutes away, this is an ideal location with many restaurants and entertainment complex around us. Ice rink, scuba diving, shopping - contemporary and antiques, golfing, skating, or just relaxing looking at historical sites - whatever the interest, you are just a moments away. Upon special request, Franklin Trolley Service provides transportation along its route in the City of Franklin. Hotel does not accept pets. ... more   less 
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Franklin
Franklin Holiday Inn

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