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“Very disappointed” 2 of 5 stars
Review of Baymont Inn and Suites Franklin

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Baymont Inn and Suites Franklin
2.5 of 5 Hotel   |   4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)   |  
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Ranked #13 of 21 Hotels in Franklin
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326 reviews from our community

Traveler rating
    80
    95
    79
    46
    26
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed July 18, 2013

The hotel staff was very polite and helpful. We had stayed at the Laquinta across the road and it was awful. We decided to move hotels and get a suit. When we told them about our awful experience they upgraded out suit to the one with the jet tub. It was very nice of them. Very clean room, air conditioner works well, and friendly staff. I rate this one A+

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amisha C, Guest Relations Manager at Baymont Inn and Suites Franklin, responded to this review, July 29, 2013
Thank you for your recent correspondence regarding our front desk personal staff and hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Baymont Inn & Suites, a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Baymont Hotels by Wyndham Hotels Group.

Sincerely,
Bonnie
and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood
2 reviews
5 of 5 stars Reviewed July 8, 2013

Have stayed here before and while physical amenities were always excellent we had difficulty with the check in desk clerk. This time same guy but he was better which made the stop complete. Go to Florida several times a year we will always make sure to stop here if at all possible.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amisha C, Guest Relations Manager at Baymont Inn and Suites Franklin, responded to this review, July 30, 2013
Thank you for your recent correspondence regarding our front desk personal staff and hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Baymont Inn & Suites, a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Baymont Hotels by Wyndham Hotels Group.

Sincerely,

Ajit Chauhan
and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn and Suites Franklin

Address: 4202 Franklin Commons Court, Franklin, TN 37067 (Formerly Holiday Inn Express Franklin)
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn and Suites Franklin 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Baymont Inn & Suites Franklin is located in historical city of Franklin, Tennessee. Hotel rooms are fully accessorized with daily conveniences such as hair-dryer, in-room safe, iron and board, clock-radio and work desk. Our location is regarded as one of the premier hotel in the area because of the quality of product and service. Our front desk team consist of professional, educated and extremely knowledgeable individuals who can assist you with your visit to Franklin. All the hotel rooms are enabled with high-speed internet access (NIC Card Required) and Wireless Internet Access (Wireless Card Required). If you are planning your visit to Franklin, feel free to contact our Front Desk Manager and we will be more than glad to assist you to plan your visit. Cracker Barrel is located next door to the hotel. Cool Springs Mall and Conference Center are located just minutes drive from the Hotel. Spring Hill and GM plant just minutes away, this is an ideal location with many restaurants and entertainment complex around us. Ice rink, scuba diving, shopping - contemporary and antiques, golfing, skating, or just relaxing looking at historical sites - whatever the interest, you are just a moments away. Upon special request, Franklin Trolley Service provides transportation along its route in the City of Franklin. Hotel does not accept pets. ... more   less 
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Franklin
Franklin Holiday Inn

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