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“Bedbugs!” 1 of 5 stars
Review of Ramada Franklin Cool Springs

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Ramada Franklin Cool Springs
2.0 of 5 Hotel   |   6210 Hospitality Drive, Franklin, TN 37064   |  
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Ranked #17 of 21 Hotels in Franklin
Stockton, California
1 review
1 helpful vote 1 helpful vote
“Bedbugs!”
1 of 5 stars Reviewed September 12, 2013

We reserved a room here because we needed to save on costs for an extended stay. The first night, I woke up feeling bugs crawling on my arm. After turning the lights on, I found bedbugs everywhere, even on the walls. We immediately packed up and left at 2am. No apology or compensation from management. We spent the following day at a laundry, washing and cleaning out all of our belongings that were in the room, so as not to carry the bedbugs elsewhere. An absolute nightmare.

Other issue: the smell in the room and the hallways.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaFranklin, Manager at Ramada Franklin Cool Springs, responded to this review, September 16, 2013
I am sorry that you had problems with us at Ramada Franklin. We strive for the guest to have the best experience. I was not told of any issue with Bed Bugs in your room at all. I am very sorry for the problems. If you would like to discuss further please give me a call.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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    25
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88
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Terre Haute, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 7, 2013

I quickly forget that a inexpensive hotel is that way for a reason. We had to have new sheets and pillow cases when we got in the room. There isn't a lot of comfort in finding hair and small amounts of dirt on your sheets. The guy at the front desk tried to be helpful and he apologized. However since he was the only employee (it was around 10 PM), we had to go down to the lobby with our dirty sheets to trade them in. He must have given us the wrong size, because we had to go back and get the larger size.
It's okay for a place to just sleep and get in and out and I would have given the rating a three out of five, but the dirty sheets pushed the rating down.

Room Tip: There is only one bank of elevators in the entire building. The stairs on the opposite side of the b...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Franklin Cool Springs

Address: 6210 Hospitality Drive, Franklin, TN 37064
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 21 Hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Franklin Cool Springs 2*
Number of rooms: 60
Official Description (provided by the hotel):
We are a 60 room property located in historic Franklin Tennessee. We offer a complimentary continential breakfast every morning from 6:30am to 10:00am. We are less than 1 mile from I-65 across from the Williamson County Medical Center. We have an outdoor seasonal pool, a 24 hour business center, and a civil war era cemetery located on the property. ... more   less 
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Also Known As:
Ramada Limited And Suites - Franklin Hotel Franklin
Ramada Franklin
Franklin Ramada
Ramada Limited Hotel Franklin

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