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“Dirty” 2 of 5 stars
Review of Ramada Franklin Cool Springs

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Ramada Franklin Cool Springs
2.0 of 5 Hotel   |   6210 Hospitality Drive, Franklin, TN 37064   |  
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Ranked #16 of 20 hotels in Franklin
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165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Spring Hill
1 review
1 of 5 stars Reviewed March 30, 2013

The breakfast had little to no items, there was no hot water when we took showers, the room had a bad smell to it, we were woken up at 8 in the moring to the maid service waling into our room, and we were still in bed!! I m very disappointed with this hotel and woul dnotstay here again nor would I reccommend it.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2013

Graveyard in front.....No HOT water after the first one both days were were there. Almost like the faucet was fixed not to go to hot....if I pushed on the faucet and turned really hard my water got luke warm. Told the front desk and the woman acted like she'd never been told that before .....yet while sitting in the breakfast area we witnessed 4 other rooms with the same complaint and she acted the same way.We booked on Travelocity, prepaid, and the rate was 57.00. Room was clean, nice, but two things were terrible.....There is some kind of mold in this hotel, it smelled musty in our room and felt damp and we all got sick. Also, there were 4 of us in the room and we only had 3 towels and had to go to the front desk twice to ask for more. Oh

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2013 via mobile

If I could rate this property worse I would. The customer service here is absolutely horrendous. Myself and at least 6 other families were trying to check in and they had overbooked and given all of our rooms away after having the rooms reserved for 3 months. On top of this we had tried to check in at noon and they would not let us. Being a repeat customer with my volleyball club and bringing a group and booking a minimum of 12 rooms each time I can guarantee we will not be booking at this property ever again. Dale was the lady working the front desk and we never got as much as an apology but definitely got a sorry attitude from her. As we were waiting it was not only our group that was given the boot but family after family came in with the same result. The solution was to ship us down the road to a subpar Best Western with exterior access smoking rooms. We have several with smoke allergies so our search for a hotel room for the night continues. Great job Ramada!!! You can guarantee that you've just lost the business of our entire group and our entire club. Don't book here unless you're ready for extreme disappointment when you're just ready to get some sleep.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Franklin Cool Springs

Address: 6210 Hospitality Drive, Franklin, TN 37064
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 20 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Franklin Cool Springs 2*
Official Description (provided by the hotel):
We are a 60 room property located in historic Franklin Tennessee. We offer a complimentary continential breakfast every morning from 6:30am to 10:00am. We are less than 1 mile from I-65 across from the Williamson County Medical Center. We have an outdoor seasonal pool, a 24 hour business center, and a civil war era cemetery located on the property. ... more   less 
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Also Known As:
Ramada Limited And Suites - Franklin Hotel Franklin
Ramada Franklin
Franklin Ramada
Ramada Limited Hotel Franklin

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