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“Somewhat dated” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555   |  
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Choice Privileges Points
Ranked #2 of 12 Hotels in Crossville
Certificate of Excellence 2014
Dayton, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Somewhat dated”
3 of 5 stars Reviewed October 23, 2012

Rooms are clean but dated. The wallpaper reminded me of my grandparents house. Wireless internet somewhat slow. Can't help but smell the indoor pool when you walk in. Not, a lot of other options in the area. The smoke alarm kept beeping with a low battery indicator, they came quick to replace it. Overall the service was good and the rooms acceptable, but they were dated.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, October 24, 2012
Thank you so much for your review.

I am pleased that your stay was good and your enjoyed our hotel.

We do have major plans to update the border in our rooms which we know can make the room seem slightly dated, we have already installed brand new carpets, new curtains and flat screen TV’s and have just in this last week finished installing HD boxes on each television to offer the guests more channels and clearer pictures. We have also installed fiber optic internet technology which now makes our internet faster than it has ever been.

Plans to do knock down texturing in all of our rooms are in the works. We also as we speak are drawing up plans for a brand new fitness center and a guest market place.
Our hotel is seven time Gold Award winning and we are blessed with a fantastic hotel and staff.

We are always working hard to provide better accommodations for our guests.

Thank you

Suzanne Moffat (General Manager)
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142 reviews from our community

Traveler rating
    87
    36
    12
    6
    1
See reviews for
43
40
5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 20, 2012

We were traveling to Gatlinburg, TN and stopped here overnight. The lady at the desk (Scottish) was so very friendly and helpful. The room was nice and clean as was the bathroom. The hotel is away from the interstate and traffic so it was quiet.

The breakfast was good with a wide variety of choices. All in all, this is a really nice place to stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, October 24, 2012
What a great review!

Thank you so much, I recall checking you into your room and I am delighted I could assist you.

Our hotel is seven time Gold Award winning and we are blessed with a fantastic hotel and staff. We did re-vamp our breakfast to include more and more items and we have just installed flat screen TV’s with HD channels. We are always working hard to provide better accommodations for our guests and it is always rewarding when guests like you recognize this.

Thank you

Suzanne Moffat (General Manager)
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Kirksey, KY
Top Contributor
98 reviews 98 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 6, 2012

We stayed here twice this week - going and coming. We liked it so well the first time that we called and made reservations for on the way back home. Great room. Great breakfast. Great staff. Great cookies. Just all around great hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, October 24, 2012
Thank you so much for your wonderful review. We do strive to make everyone's stay with us 'Great' and I am delighted you found this to be true.

I am so glad you had a good stay and that you stayed with us twice! once on the way and once on the way back!! This is really good to hear and I hope on your next trip to this area you stay with us again.

Kind Regards
Suzanne Moffat (General Manager)
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Ames, IA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2012

The manager (Suzanne) was very helpful in meeting the needs of my elderly parents. Hotel is very easy to get to and convenient for all of our daily trips. Parking was very good, with many spaces wider than average for convenience. Breakfast was very good and the dining room was able to handle the crowd.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, October 4, 2012
Dear Charles,

What a wonderful review - Thank you so much !! I am delighted that you enjoyed your stay with us and that I was able to provide help and enhance your stay. We all work very hard to accommodate our guests needs and when we achieve this and it is acknowledged it truly makes us all feel very blessed.

Thank you so much for taking time to review our property and please come back and see us all soon and I will make sure you have the best stay possible.

Many thanks - Suzanne Moffat
General Manager
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Boonton
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 14, 2012 via mobile

Spacious rooms, very clean, several restaurants of varying types in the area. No pets allowed, which is good. Comfortable bed and linens. I'm very fussy about cleanliness and linens, and this place met my standards.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, September 18, 2012
Dear Sharon,

Thank you so much for your recent review. We love to hear that our guests appreciate our high standards and I want to thank you for taking the time to leave comments about our property, I am so pleased that you had a great stay with us.

Please come back and see us soon we will have the fresh baked cookies and coffee waiting for you!!!

Kind regards
Suzanne Moffat - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

I travel alot and this was by far the nicest motel I have stayed in. Very clean. Employees
exceeded their help and friendliness. I would stay here for every trip to Crossville. We had two rooms as we had family with us due to a death in the family.

Room Tip: We had 2 rooms and they were both great. 2 queens and a rollaway
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, September 18, 2012
Dear Kay Z thank you so much for your wonderful review.

We all really appreciate you taking the time to leave comments about our property and are delighted you had a great stay with us.

Once again thank you - come back and see us soon we will have the fresh baked cookies and coffee waiting for you and your family !!!

Kind regards
Suzanne Moffat - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navarre, Florida
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 6, 2012

Being as this was the weekend of the 127 yard sale, every hotel raised there prices by 3x's. This made this hotel completely overpriced! The staff was nice and knowledgeable. She tried hard to make the stay as comfortable as possible. The room had a very musty odor, I went to Walmart and bought a bottle of vinegar & filled cups with it in order to try to freshen the room. It helped however a good cleaning would have been better! Several of the pillowcases appeared dirty and when I checked the mattress pad it had hair on it. If there were other accommodations we would have taken them. One could smell the overpowering odor of chlorine from the hotel indoor pool, since it was so strong we did not even attempt to go in it.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, August 8, 2012
Thank you for your review.

I am so sorry you had some issues with your room, it is always our aim to provide our guests with an enjoyable stay. All of our rooms are large modern suites and our hotel was recently updated with brand new carpets, new curtains and flat screen televisions. We are always looking at new options and ideas to give our guests a more pleasurable stay - plans for a new sweet shop are being drawn up as we speak. Our breakfast was also recently updated and is the best we have ever offered and guests have given us high praise for this.

We do care about our guests and on recent inspections scored fantastic results, We were inspected by the State Inspection on our pool on the 7/30/12 and we scored 100%.

I do understand your comments about our rate increase, however, I wanted to assure you that we only increase our rates 3 days out of the year! The 127 Yard sale sells out the whole of Crossville every year and the demand for rooms is so high that rooms have to be charged at a premium. We do try to keep this competitive and we were one of the lowest priced on this exit, we do try to offer great value for service! We provided extras on these days too to show our guests appreciation for staying with us, we had extra snacks, bottled water and food laid out all afternoon till 11 o'clock at night.

Please come back and see us and I will arrange a deluxe upgrade for you. We would love to see you back with us sometime soon where I personally guarantee you a wonderful stay with us.

Many thanks
Suzanne Moffat (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 2581 East 1st Street, (I-40, Exit 322), Crossville, TN 38555
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to newly renovated Crossville Comfort Suites. We are located at exit 322 off Interstate 40 in the golf capital of Tennessee, home of 4 championship golf courses. Our spacious Guest Suites give you plenty of room to work and relax and are tastefully designed, we recently refurbished our complete hotel. For business or pleasure enjoy our Award Winning hospitality. All Comfort Suites are smoke free. We offer:- Complimentary wireless high speed internet access, Free local calls, In room coffee maker, refrigerator and microwave, Hair dryer, iron and ironing board,Vending Machines on all 3 floors, Business Center, Market Place, Fitness Center, Indoor heated pool and hot tub, Luxury Presidential suites are available, Free Your Morning Breakfast, Laundry facilities are also located on the property. ... more   less 
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Also Known As:
Comfort Suites Crossville
Crossville Comfort Suites

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