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“More than met our expectations” 5 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Motel   |   560 Peavine Road, Crossville, TN 38558   |  
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Ranked #3 of 12 Hotels in Crossville
Oswego, IL
1 review
“More than met our expectations”
5 of 5 stars Reviewed March 29, 2013

My wife and I stayed for five nights, and our experience was entirely positive. Our room was spacious, with a sofa as well as a king-size bed. We found the bed to be very comfortable. We were pleasantly surprised to find that there was also a mini-kitchen, with a microwave oven, refrigerator, and sink. Everything was immaculate. The breakfast offerings were outstanding, with eggs, bacon or sausage, pancakes, a selection of cold cereals, three kinds of juice, yogurt, hot cinnamon rolls, danish pastries, muffins, and good coffee. We found the staff to be very friendly and accommodating, and we appreciated the complimentary cookies that were available during the afternoon and evening. Definitely better than the typical Hampton Inn, and $20 a night less expensive than the Hampton Inn across the interstate.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, April 3, 2013
Thanks, for staying with us and taking time to write a review. It is always nice to know we have met out guest expectations. We hope to see you again soon.
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70 reviews from our community

Traveler rating
    30
    22
    12
    2
    4
See reviews for
18
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4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Archdale, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 24, 2013

As a frequent traveler, I stay in many hotels throughout any given year and I can say I do not usually take the time to write reviews. But in this case I feel their level of continued service deserves a comment. I can say without a doubt the staff in Crossville is one of the best I work with. They are all genuinely friendly, always making me feel comfortable during my visits. I have always felt welcome from the first step into the lobby. I have always been greeted with a smile and all my needs and concerns are always quickly taken care of. They anticipate my needs; the front desk always asks if I need a wakeup call. My schedule changes often, they have always taken care of my numerous last minute reservation changes. I am an early riser, I get up at 4:30 am and even though their continental breakfast does not start until 6:00 am they make sure to have a fresh pot of coffee waiting for me. I know in this day and time great customer service has become for many businesses simply a buzz word, but the Holiday Inn Express in Crossville, TN actually delivers!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, March 26, 2013
Thanks for taking the time to write a review and all the nice comments about our staff and property. It's always good to know we have met our guests expectations. We hope to see you again real soon.
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Mobile, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 21, 2013

Wife and I stayed a couple of weekends in the last two months. The rooms were clean with plenty of pillows. Breakfast was simple, which was good for us because we don't eat a lot. The front desk was very polite and pleasant to deal with. Jeff suggested a very good italian restaurant (Genesis) one exit down the interstate. The restaurant has no liquor license so bring your own wine. Hotel was quiet and peaceful. Any time I'm in Crossville I will try to stay at the Holiday Inn Express.

Jack Lee Baggett Jr.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, January 22, 2013
Thanks for staying with us and taking the time to write a review. We appreciate all the nice comments you made regarding our staff and property. We hope to see you again soon.

The Staff
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Millbury, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 21, 2013

Stayed one night. King size bed mattress was so hard we kept waking up every hour. We were both exhausted and should have slept soundly. We took turns sleeping on the loveseat in our suite.
Breakfast bar was great--nice assortment and well maintained, All staff were very friendly & courteous,
Advice--check out the mattress in your room before you decide to stay, For the prices that were charged I would expect a comfortable bed!

Room Tip: Ask to check out mattress first
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, January 22, 2013
Thanks for taking the time to write a review regarding your recent stay with us. I do apologize that the mattress was too hard for your comfort. We appreciate the nice comments regarding our staff. Hope to see you again in the near future.

The Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 6, 2012

We have had several occasions to stay at the HIE near Fairfield Glade. The staff are generally friendly, and the rooms are clean and somewhat spacious. Seeing as we are usually traveling with the kids, we usually request the "suite" room. The hotel is generally really quiet even when it is completely booked. The kids enjoy splashing around the pool, and really like the pancake machine in the breakfast room. The breakfast is more than adequate with a variety of cereals, breads, eggs, sausage/bacon, fruit, and juices and milk. Oh, and did I mention the pancake machine :). Despite bigger "crowds" we have always been able to find a place to sit. The cookies at the front desk are always nice too.

Room Tip: It seems that room 324 may be a bit larger than the other suites.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, November 14, 2012
Thank you so much for taking the time to write a review regarding your recent stay with us. We are always happy to know we have met our guests expectaions. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2012

Stayed at this hotel for a week. I cannot say enough good things about our visit.
The rooms were clean. The breakfast was wonderful. The pancake maker was a wonderful surprise. Fresh fruit, cold cereal, bacon/sausage, crepes/scrambled eggs, orange juice, and the pancakes were all available. The breakfast staff (Cathy helped us with several questions) was always present, friendly, and very helpful.
The cookies at the front desk were a nice touch.
A very convenient location, a very helpful staff, a great experience all the way around.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, August 22, 2012
Thank you for taking the time to write a review. We appreciate knowing we have met our guests expectations. Thank you for all the nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 7, 2012

This was a really great hotel. It was super clean (which is very important). It had plenty of room which we needed since there were 3 women and a 3 year old. The room was quiet including the air conditioner. They had a really nice breakfast. We had searched for a room for a while, and we needed a stopover while we were shopping on the HWY 127 yard sale. On average price of the room runs about 90 we were charge 185 because of the high demand. Yikes! Well i reckon that is normal. At least the entire hotel was nice.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express, responded to this review, August 10, 2012
Thank you for the nice comments regarding our property. We appreciate you staying with us and taking the time to write a review. I am glad you enjoyed your stay (other than the price). We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 560 Peavine Road, Crossville, TN 38558
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

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